Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Quick apply
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Talladega, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Talladega, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Oneonta, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Oneonta, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Gardendale, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Gardendale, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Talladega, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Talladega, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Quick apply
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Leeds, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Leeds, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Quick apply
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Talladega, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Talladega, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Rainbow City, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Rainbow City, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Trussville, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Trussville, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Quick apply
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Quick apply
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Quick apply
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Birmingham, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Birmingham, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Quick apply
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Quick apply
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Customer Service Manager information
See Springville, AL salary details
$22.8K - $29.3K
5% of jobs
$29.3K - $35.7K
14% of jobs
$38.2K is the 25th percentile. Wages below this are outliers.
$35.7K - $42.2K
16% of jobs
The median wage is $48.1K / yr.
$42.2K - $48.7K
17% of jobs
$48.7K - $55.2K
12% of jobs
$55.2K - $61.6K
9% of jobs
$63.1K is the 75th percentile. Wages above this are outliers.
$61.6K - $68.1K
11% of jobs
$68.1K - $74.6K
6% of jobs
$74.6K - $81.1K
5% of jobs
$81.1K - $87.5K
2% of jobs
$87.5K - $94K
3% of jobs
$22.8K
$54K
$94K
How much do customer service manager jobs pay per year?
As of Sep 3, 2026, the average yearly pay for customer service manager in Springville, AL is $53,980.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Springville, AL?
The most popular types of Customer Service jobs in Springville, AL are:
What cities near Springville, AL are hiring for Customer Service Manager jobs?
Cities near Springville, AL with the most Customer Service Manager job openings:
Full-time
Re-posted 24 days ago
Job description
Company Description
Additional Information
Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don’t let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.
Job DescriptionThe Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.
Primary Responsibilities include (but are not limited to):
- Specific duties for this customer service role include, but are not limited to:
- Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
- Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
- Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
- Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
- Evaluating performance and productivity of all service department personnel
- Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
- Ensuring store safety, including the use of and maintenance of safety equipment
- Ensuring equipment/hardware layout and positioning within the service department
- Supervising shop area, equipment and teammates for compliance with company safety procedure
- Coaching personnel on enforcing wheel torqueing process
- Ensures that proper inspections are being conducted
We are looking for:
- Outstanding leadership and store management skills
- Ability to work in a fast-paced work environment
- Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
- Excellent verbal and written communication
- Ability to develop professional relationships with customers and team members
- Minimum of 2 years’ experience in a Service Manager role
- Proven track record of exceeding business objectives
- Ability to work efficiently both individually and as part of a team
- Solid knowledge of basic OSHA laws and MSDS Compliance
Additional Information
All of your information will be kept confidential according to EEO guidelines.
Physical Requirements:
- Prolonged periods of standing, stooping, and bending
- At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
- Requires working at a production rate pace entailing the constant pushing and/or pulling of materials
By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.