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Customer Service Manager Jobs in Springville, AL

Budget Rent a Car

Service Manager

Birmingham, AL · On-site

Provide service to internal and external customers. Select outside vendors for purchases of parts and repair (mechanical and body). Manage technician performance, enforce safety standards, and handle ...

Imperial Dade

Equipment Service Manager

Birmingham, AL · On-site

Built on strong customer relationships and deep industry knowledge, we go beyond distribution ... The Service Manager carries the service department's P&L and is responsible for service revenue and ...

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Customer Service Manager information

See Springville, AL salary details

$22.8K

$54K

$94K

How much do customer service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer service manager in Springville, AL is $53,980.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Springville, AL? The most popular types of Customer Service jobs in Springville, AL are:
What job categories do people searching Customer Service Manager jobs in Springville, AL look for? The top searched job categories for Customer Service Manager jobs in Springville, AL are:
What cities near Springville, AL are hiring for Customer Service Manager jobs? Cities near Springville, AL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Springville, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $53,980 per year, or $26 per hour.

Service Manager

Budget Rent a Car

Birmingham, AL • On-site

Full-time

Re-posted 16 days ago

Job description

Job Type
Full-time
Description
Budget Rent a Car of Birmingham is looking to hire a Service Manager.
The ideal candidate will have prior manager experience in maintenance, and damage repair.
Manage the daily operation of the maintenance, and damage function for cars/trucks to monitor and control related expenses. Provide service to internal and external customers. Select outside vendors for purchases of parts and repair (mechanical and body). Manage technician performance, enforce safety standards, and handle budgeting/preventive maintenance to minimize vehicle downtime. Sets goals for technician productivity, monitors repair orders, and reduces "percent out of service" metrics. Maintain the maintenance shop in a safe and professional manner, ensuring compliance with OSHA and other regulatory agencies.
This description is not an all-inclusive description. Incumbent may be subject to additional tasks and responsibilities that management deems appropriate.
Requirements
Minimum Qualifications
• Clean Driving Record
• Automotive Knowledge & Background in Automotive Repairs
• 2+ years of management experience, preferably in a rental car, automotive shop, service orientated field
• Able To Lift 70lbs.
• 18 Years of Age or Older
• Valid Drivers License
Desired Qualifications
• Excellent Mechanical Knowledge
• 2-5 Plus Years Manager Experience

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