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Customer Service Manager Jobs in Spring Valley, NY

United Rentals

Service Manager

Elmwood Park, NJ · On-site

$80K - $120K/yr

As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

fpcusa

CUSTOMER SERVICE REPRESENTATIVE

Livingston, NJ · On-site

$17.50 - $23.75/hr

Customer Service and Relationship Management - Maintain effective relationships with assigned customers and serve as primary contact for day-to-day customer service matters. Understand customer ...

New

United Rentals

Service Manager

Elmwood Park, NJ · On-site

$80K - $120K/yr

As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals

Service Manager

Elmwood Park, NJ · On-site

$80K - $120K/yr

As a Service Manager with our Fluid Solutions Division, you'll be the leader of a major maintenance ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

Rscrental

Service Manager

Elmwood Park, NJ · On-site

$80.67 - $121/hr

As a Service Manager with our **Fluid Solutions Division**, you'll be the leader of a major ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

Orion Talent

Line Service Manager

White Plains, NY · On-site

$85K/yr

The Line Service Manager will work closely with the Customer Service Manager and FBO Manager while providing leadership to the line service team. This position requires significant FBO/line service ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Spring Valley, NY

Customer Service Manager information

See Spring Valley, NY salary details

$24.8K

$58.8K

$102.3K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Spring Valley, NY is $58,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $70,900.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Spring Valley, NY?

The most popular types of Customer Service jobs in Spring Valley, NY are:

What job categories do people searching Customer Service Manager jobs in Spring Valley, NY look for?

The top searched job categories for Customer Service Manager jobs in Spring Valley, NY are:

What cities near Spring Valley, NY are hiring for Customer Service Manager jobs?

Cities near Spring Valley, NY with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Spring Valley, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $58,771 per year, or $28.3 per hour.

Service Manager

United Rentals

Elmwood Park, NJ • On-site

$80K - $120K/yr

Full-time

PTO

Re-posted 2 days ago

United Rentals rating

7.9

Company rating: 7.9 out of 10

Based on 467 frontline employees who took The Breakroom Quiz

76th of 178 rated vehicle equipment hire

Job description

Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As a Service Manager with our Fluid Solutions Division, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you'll do:

  • Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes

  • Staff location adequately based on skills and workload

  • Responsible for R&M, P&L and associated costs/budget

  • Lead, plan, measure and continuous improvement of all service and maintenance performance metrics

  • Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control

  • Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching

  • Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication

  • Other duties assigned as needed

Requirements:

  • High School diploma required; trade-school degree a plus; bachelor's degree preferred

  • Valid driver's license with acceptable driving record

  • Extensive Equipment Fleet Maintenance and leadership experience

  • 5 years' service and maintenance experience and a minimum of 3 years supervisory experience

  • Strong motivational and leadership skills

  • Excellent customer service skills

  • Strong knowledge of maintenance accounting and P&L

  • Basic computer skills (Excel)

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Why join us?

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

  • Paid Parental Leave

  • United Compassion Fund

  • Employee Discount Program

  • Career Development & Promotional Opportunities

  • Additional Vacation Buy Up Program (US Only)

  • Early Wage Access through Payactiv (US Hourly Only)

  • Paid Sick Leave

  • An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Compensation Range:

$80,665.00 - $120,995.00

What United Rentals employees say

Pay

Benefits

Hours and flexibility

Workplace

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About United Rentals

Sourced by ZipRecruiter

At United Rentals, the largest equipment rental company, we believe that it takes great employees to build a great organization - and we're passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future.

Industry

Construction and retail

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

Social media

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