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Customer Service Manager Jobs in Scranton, PA (NOW HIRING)

Metalwest

Customer Service Associate

Wilkes Barre, PA · On-site

$14 - $19.25/hr

Meets with the Customer Service Manager & Sales Associate for order review. * Meets with Sales Associates as needed to enhance inter department communication * Initiates communication with customers ...

Redners Markets

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's Markets

Customer Service Representative

Kingston, PA · On-site

$15.25 - $20.75/hr

Customer Service Manager To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. 1) Promote ...

Redner's Markets

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

Customer Service Manager To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. 1) Promote ...

Redners Markets

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Wawa, Inc.

Customer Service Supervisor

Dallas, PA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

Wawa, Inc.

Customer Service Supervisor

Scranton, PA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

KFC

Customer Service

Mount Pocono, PA

$16 - $21.75/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

ShipMonk

Customer Service Representative

Pittston, PA · On-site

$15 - $20.50/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

Walgreens

Customer Service Associate

Scranton, PA · On-site

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Scranton, PA

Customer Service Manager information

See Scranton, PA salary details

$24.3K

$57.4K

$100K

How much do customer service manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer service manager in Scranton, PA is $57,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Scranton, PA?

The most popular types of Customer Service jobs in Scranton, PA are:

What job categories do people searching Customer Service Manager jobs in Scranton, PA look for?

The top searched job categories for Customer Service Manager jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Customer Service Manager jobs?

Cities near Scranton, PA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Scranton, PA as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 34% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,412 per year, or $27.6 per hour.

Customer Service Associate

Norfolk Iron and Metal

Wilkes Barre, PA • On-site

$14 - $19.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Norfolk Iron & Metal rating

8.0

Company rating: 8.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

119th of 425 rated retail wholesalers

Job description

Customer Service Associate | Ashley, PA | Straub Metal | Quarterly Incentive Program

Perform activities related to customer order entry and maintenance of customer files. Communicate with customers, suppliers and co-workers in a professional and courteous manner. Interact with personnel at all levels, suppliers and others required in the fulfillment of customer orders.

Responsibilities:
  • Enters customer orders
  • Coordinates processing of customer orders
  • Maintains customer information in the computer database
  • Maintains customer files in such a way as to meet the Quality Systems requirements
  • Confirms completion and accuracy of orders
  • Reviews and approves invoices directly related to customer orders
  • Generates reports as needed on customer order and/or inventory activity
  • Works with internal and external personnel to resolve nonconformance issues
  • Performs Contract Review
  • Coordinates logistics for orders and customer stock moves
  • Reviews inventory supplies for contract customers and advises Sales of status.
  • Meets with the Customer Service Manager & Sales Associate for order review.
  • Meets with Sales Associates as needed to enhance inter department communication
  • Initiates communication with customers to ensure customer satisfaction
  • Completes additional tasks as assigned by the Customer Service Manager
Minimum Previous Experience:
  • Prior Clerical Experience
  • Prior Customer Service Experience
Minimum Additional Training:
  • Basic computer skills
  • Basic knowledge of Office software
  • Basic office machine operation
Benefits:
  • Employee Free Healthcare!
  • HSA/FSA Accounts
  • PTO offered IMMEDIATELY
  • 401K Company Match
  • Dental & Vision plans
  • & more!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Norfolk Iron & Metal employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Norfolk Iron & Metal

Sourced by ZipRecruiter

Norfolk Iron & Metal is one of the nation’s largest steel providers. We process and distribute a wide range of products like structural steel, plate, sheet, tube, and more. Norfolk Iron & Metal has been a family-run business for more than a century. What started as a hide and scrap metal company in 1908 has evolved into one of the industry’s largest and most technologically advanced steel providers. In December 2018, Norfolk Iron & Metal acquired Metalwest and in December 2020, Cd’A Metals was added to the Norfolk Iron family. All these companies combined to make Norfolk Iron & Metal what it is today. With locations across the U.S., we’re able to stay true to what got us here: quality products and outstanding customer service.

Company size

501 - 1,000 Employees

Headquarters location

Norfolk, NE, US

Year founded

1908

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