Service Manager
Berkeley, CA · On-site
$25 - $29/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job Location Trek Store Berkeley Summary As Service Manager, you'll be the ...
Service Manager
Berkeley, CA · On-site
$25 - $29/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job Location Trek Store Berkeley Summary As Service Manager, you'll be the ...
Service Manager
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Benicia, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Benicia, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
San Francisco, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
San Francisco, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
San Francisco, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
San Francisco, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
San Francisco, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
San Francisco, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Benicia, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Benicia, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Client Service Manager
San Francisco, CA · Hybrid
$119K - $161K/yr
Strong customer service ethic. Demonstrated ability to build strong working relationships across ... Strong project management skills with the ability to manage multiple priorities/deadlines and stay ...
Client Service Manager
San Francisco, CA · Hybrid
$119K - $161K/yr
Strong customer service ethic. Demonstrated ability to build strong working relationships across ... Strong project management skills with the ability to manage multiple priorities/deadlines and stay ...
Service Manager
Benicia, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Benicia, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Benicia, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Benicia, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Benicia, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Benicia, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Benicia, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Benicia, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
San Francisco, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
San Francisco, CA · On-site
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Quick apply
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service - Self Storage Manager
South San Francisco, CA · On-site
$20/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Quick apply
Customer Service - Self Storage Manager
South San Francisco, CA · On-site
$20/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service - Self Storage Manager
San Francisco, CA · On-site
$20/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service - Self Storage Manager
San Francisco, CA · On-site
$20/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service - Self Storage Manager
San Francisco, CA · On-site
$20/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service - Self Storage Manager
San Francisco, CA · On-site
$20/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service - Self Storage Manager
Daly City, CA · On-site
$20/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Quick apply
Customer Service - Self Storage Manager
Daly City, CA · On-site
$20/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Quick apply
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service Manager information
See San Rafael, CA salary details
$27.3K - $35.1K
5% of jobs
$35.1K - $42.8K
14% of jobs
$45.8K is the 25th percentile. Wages below this are outliers.
$42.8K - $50.6K
16% of jobs
The median wage is $57.6K / yr.
$50.6K - $58.3K
17% of jobs
$58.3K - $66.1K
12% of jobs
$66.1K - $73.8K
9% of jobs
$75.6K is the 75th percentile. Wages above this are outliers.
$73.8K - $81.6K
11% of jobs
$81.6K - $89.3K
6% of jobs
$89.3K - $97.1K
5% of jobs
$97.1K - $104.8K
2% of jobs
$104.8K - $112.6K
3% of jobs
$27.3K
$64.7K
$112.6K
How much do customer service manager jobs pay per year?
As of Aug 10, 2026, the average yearly pay for customer service manager in San Rafael, CA is $64,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $78,000.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in San Rafael, CA? The most popular types of Customer Service jobs in San Rafael, CA are:
What are popular job titles related to Customer Service Manager jobs in San Rafael, CA? For Customer Service Manager jobs in San Rafael, CA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in San Rafael, CA look for? The top searched job categories for Customer Service Manager jobs in San Rafael, CA are:
What cities near San Rafael, CA are hiring for Customer Service Manager jobs? Cities near San Rafael, CA with the most Customer Service Manager job openings:
$25 - $29/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 26 days ago
Trek Bicycle rating
7.3
Based on 88 frontline employees who took The Breakroom Quiz
100th of 732 rated retailers
Job description
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!
Job Location
Trek Store Berkeley
Summary
Job Description
As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.
You'll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek's signature hospitality. That means you'll need to be a great communicator and leader who knows how to get the best out of your colleagues.
You'll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.
This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You'll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop's needs so both the service and sales teams are set up for success.
What you'll bring to the team
Compensation Range
Hourly Rate $25.00 - $29.00
Trek Benefits
• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts
We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!
Job Location
Trek Store Berkeley
Summary
Job Description
As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.
You'll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek's signature hospitality. That means you'll need to be a great communicator and leader who knows how to get the best out of your colleagues.
You'll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.
This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You'll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop's needs so both the service and sales teams are set up for success.
What you'll bring to the team
- A positive, pitch-right-in attitude and motivation to help every customer find what they need
- Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
- Great leadership skills and the ability to motivate and develop future leaders
- Ability to plan effectively and stay a step ahead of your shop's needs
- 3+ years of bicycle service center experience
- A commitment to delivering the best possible experience for every customer
- An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
- Proactive approach to staying up to date on industry changes and trends
Compensation Range
Hourly Rate $25.00 - $29.00
Trek Benefits
• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts
We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
What Trek Bicycle employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Trek Bicycle
Sourced by ZipRecruiter
Industry
Sporting product manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
Waterloo, WI, US
Year founded
1976