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Customer Service Manager Jobs in San Rafael, CA (NOW HIRING)

Arquet

Service Manager

San Francisco, CA

We're looking for a motivated and experienced Service Manager to help lead our front-of-house team and play a key role in shaping the service standards and overall dining experience of Arquet. This ...

Trek Bikes

Bike Service Manager

Berkeley, CA

$25 - $29/hr

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job LocationTrek Store Berkeley Summary As Service Manager, you'll be the ...

Benu

Service Manager

San Francisco, CA

For the Service Manager position, we are seeking individuals who already possess experience within a restaurant of similar caliber, style, and menu format. Candidates should have a genuine passion ...

Benu

Service Manager

San Francisco, CA · On-site

For the Service Manager position, we are seeking individuals who already possess experience within a restaurant of similar caliber, style, and menu format. Candidates should have a genuine passion ...

CIBC

Client Service Manager

San Francisco, CA · Hybrid

$90K - $110K/yr

Manage general account inquiries and maintenance requests, including but not limited to ... Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product ...

CIBC

Client Service Manager

San Francisco, CA · On-site

$90K - $110K/yr

Manage general account inquiries and maintenance requests, including but not limited to ... Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product ...

CIBC US

Client Service Manager

San Francisco, CA · Hybrid

$90K - $110K/yr

Manage general account inquiries and maintenance requests, including but not limited to ... Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in San Rafael, CA

Customer Service Manager information

See San Rafael, CA salary details

$27.3K

$64.7K

$112.6K

How much do customer service manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service manager in San Rafael, CA is $64,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in San Rafael, CA?

The most popular types of Customer Service jobs in San Rafael, CA are:

What are popular job titles related to Customer Service Manager jobs in San Rafael, CA?

For Customer Service Manager jobs in San Rafael, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in San Rafael, CA look for?

The top searched job categories for Customer Service Manager jobs in San Rafael, CA are:

What cities near San Rafael, CA are hiring for Customer Service Manager jobs?

Cities near San Rafael, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in San Rafael, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $64,651 per year, or $31.1 per hour.

Service Manager

Arquet

San Francisco, CA

Full-time

PTO

Posted 4 days ago

Job description

Arquet is hiring a General Manager

Arquet is a new, ingredient-driven California restaurant newly open in San Francisco’s Ferry Building, from the team behind Michelin-starred Sorrel. This large-format lunch and dinner concept will feature wood-fired cooking, seasonal locally sourced produce from the Ferry Plaza Farmers Market, and a refined yet casual waterfront dining experience.

We’re looking for a motivated and experienced Service Manager to help lead our front-of-house team and play a key role in shaping the service standards and overall dining experience of Arquet. This is a unique opportunity to build and lead a large team—working alongside an accomplished, creative team in one of the city’s most iconic locations.

The Service Manager, under the direction of our General Manager, is responsible for:

Service Standards & Quality Assurance

  • Establishes and enforces standardized operating procedures for all steps of service, including greeting protocols, timing, and table presentation.

  • Evaluates front-of-house performance regularly through floor observations and guest feedback to continuously refine service quality.

  • Partners closely with the kitchen team to maintain clear communication regarding timing, order accuracy, and guest dietary needs.

Staff Training, Education & Development

  • Executes structured onboarding and training programs for all front-of-house positions to ensure consistent service execution.

  • Conducts daily pre-shift meetings to educate and test the team on menu changes, beverages, and service SOPs.

  • Provides ongoing coaching and performance evaluations to improve skills, and increase team retention.

What you can expect from us:

  • A supportive, collaborative leadership team
  • High standards and clear expectations
  • Full benefits program
  • Paid vacation

Required Experience:

  • 3+ years of FOH management in a high-profile restaurant
  • Strong wine knowledge; Sommelier certification a plus
  • Proven experience defining and mentoring fine dining service standards

We are an equal opportunity employer and are committed to fostering a diverse, respectful, and inclusive workplace.

We’re excited to meet you.

More detail about Arquet part of Sorrel Restaurant Group, please visit https://culinaryagents.com/entities/957042-Arquet