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Customer Service Manager Jobs in Roy, UT (NOW HIRING)

Mr Handyman

Customer Service Representative

Layton, UT · On-site

$17 - $21/hr

Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals * Making ...

Walgreens

Customer Service Associate

Layton, UT · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Layton, UT · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Mr. Handyman

Customer Service Representative

Layton, UT · On-site

$17 - $21/hr

Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals * Making ...

Walgreens

Customer Service Associate

Syracuse, UT · On-site

$13.50 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Clinton, UT · On-site

$13.50 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Hertz

Customer Service Associate

Salt Lake City, UT · On-site

$15.50/hr

Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures. * Welcome each customer with a smile. * Proudly ...

Walgreens

Customer Service Associate

Layton, UT · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens Boots Alliance

Customer Service Associate

Syracuse, UT · On-site

$13.50 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

AlphaGraphics

Customer Service Representative

Layton, UT · On-site

$14.50 - $19.75/hr

Highly detailed with strong organizational and time management skills * Understanding of basic computer software * The ability to learn new software quickly * Professional customer service demeanor

Walgreens Boots Alliance

Customer Service Associate

Layton, UT · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Roy, UT

Customer Service Manager information

See Roy, UT salary details

$23.4K

$55.3K

$96.3K

How much do customer service manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer service manager in Roy, UT is $55,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $66,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Roy, UT?

The most popular types of Customer Service jobs in Roy, UT are:

What job categories do people searching Customer Service Manager jobs in Roy, UT look for?

The top searched job categories for Customer Service Manager jobs in Roy, UT are:

What cities near Roy, UT are hiring for Customer Service Manager jobs?

Cities near Roy, UT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Roy, UT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $55,318 per year, or $26.6 per hour.

Customer Service Representative

Layton, UT • On-site

Frontline Road Safety Group
See more jobs at Frontline Road Safety Groupexternal

$14.50 - $19.75/hr

Full-time

Posted 28 days ago

Job description

Interstate Companies, a Frontline Company
At Interstate, our mission is to deliver high-quality, cost-effective projects on schedule. We value the importance of our relationships and will continue to remain fair and true in our dealings with all employees, clients, vendors, and partners. Our clients count on our dependability, drive, and integrity. We take great pride in our capabilities and strive to maintain the highest level of professionalism.
POSITION DESCRIPTION
Responsible for managing customer relationships via phone calls. Generates positive relationships with current and previous customers. Responsible for incoming and outgoing telephone calls ensuring customer satisfaction and successfully making transactions. Actively engages with all departments to ensure accuracy in sales orders and ongoing customer satisfaction.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provide high level of customer service to all walk-in and phone customers. Provide customers with solutions for any aspect of their jobs requiring parking lot or traffic control needs. Persuasively and professionally sell optional services, rentals, traffic control set up, and traffic control plans.

  • Prepares and presents proposals to sell services that address customer needs; prepares forms or agreements, closes transactions, and secures sales in a timely and efficient manner.

  • Work closely with warehouse manager and warehouse staff to fill customer orders as efficiently as possible.

  • Accepts incoming request from avenues through social media.

  • Calculates and quotes prices or communicates with internal departments to obtain quotes and assistance in meeting customers' needs

  • Manage outbound telephone calls with current and previous customers.

  • Achieve maximum sales profitability by evaluating customer purchase history and current market value. Maintains records of all contacts and results.

  • Maintains weekly sales, call reports, follow-up action plans, and works with manager to set personal sales goals.

JOB REQUIREMENTS
  • 2+ years of customer service experience - Preferred: Sales or business-related field

  • Ability to multitask and manage time effectively to ensure that all customer needs are satisfied

  • Possessing customer orientation and ability to adapt/respond to different types of personalities

  • Adaptability including the ability to perform efficiently in different environments and with diverse tasks and people

  • Possessing the trait of being reliable, dependable, and responsible to fulfill obligations

  • Strong phone contact ability and active listening skills to understand and execute on client needs

  • High level of energy and positive representation of the company

WORKING ENVIRONMENT
Interstate is located in Layton, UT.
Interstate Companies, a Frontline, LLC company, makes recruitment, employment, promotional and all other Human Resource decisions without regard to age (40 and older), race(including traits historically associated with race, which includes hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws.
This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.
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