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Customer Service Manager Jobs in Roxbury, MA (NOW HIRING)

VIP Tires & Service

Service Manager

Hanover, MA · On-site

$80K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Needham, MA

$80K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Hanover, MA

$80K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Needham, MA · On-site

$80K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

Robert Reiser & Co, Inc.

Service Manager

Canton, MA · On-site

Service Manager Canton, MA On Site - No Remote Availability Join Reiser as a Service Manager and ... Every customer contact will result in an improved relationship with that customer. * We will ...

Reiser

Service Manager

Canton, MA · On-site

... Manager and Make an Impact ... Are you passionate about technical problem-solving and providing exceptional customer service? Join ...

Carroll Home Services

Service Manager

Peabody, MA

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This ... Ensure employees provide superior customer service; conducts ride-a-longs with HVAC Service ...

Petro Home Services

Service Manager

Peabody, MA · On-site

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This ... Ensure employees provide superior customer service; conducts ride-a-longs with HVAC Service ...

Ocean Honda of Brockton

Service Manager

Brockton, MA

$150K - $175K/yr

Automotive Service Manager Company Description Victory Automotive Group is family owned ... We provide the best opportunities for all employees, customers, communities, and each manufacturer ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Roxbury, MA

Customer Service Manager information

See Roxbury, MA salary details

$26.6K

$62.9K

$109.6K

How much do customer service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service manager in Roxbury, MA is $62,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $76,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Roxbury, MA?

The most popular types of Customer Service jobs in Roxbury, MA are:

What job categories do people searching Customer Service Manager jobs in Roxbury, MA look for?

The top searched job categories for Customer Service Manager jobs in Roxbury, MA are:

What cities near Roxbury, MA are hiring for Customer Service Manager jobs?

Cities near Roxbury, MA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Roxbury, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $62,943 per year, or $30.3 per hour.

Assistant Customer Service Manager

Auburndale, MA • On-site

Albertsons
Food and Beverage Stores • 10K+ employees
Learn more about Albertsonsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,171 frontline employees who took The Breakroom Quiz

69th of 124 rated grocery stores

Job description


Why choose us?
Are you ready to take the next step in your people management career? Join us for an exciting opportunity as an Assistant Customer Service Manager, where customer service, operational consistency, and checkout efficiency come together.
At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational excellence. As an Assistant Customer Service Manager, you will oversee front-end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast-paced, customer-facing environment where your work directly supports store results and customer satisfaction.
Bring your flavor
Building the future of food and well-being starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience.
Main responsibilities:
  • Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service

  • Support customer service programs and respond to customer concerns in a timely and professional manner

  • Provide checkout support as needed, including register functions and customer assistance

  • Guide and oversee front-end activities including scheduling, service levels, and daily operations

  • Maintain cleanliness, organization, and a positive front-end environment

  • Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions

  • Monitor inventory and ordering of front-end supplies and materials

  • Hire, train, coach, and develop front-end associates and supervisors

  • Support labor planning, budgeting, and expense control for the department

  • Maintain compliance with company policies, safety standards, and operational procedures

  • Complete daily reports, payroll processes, and required documentation

We are looking for candidates who possess the following:
Soft skills:
  • Strong customer-service focus with a professional team presence

  • Effective communication, coaching, and collaboration skills

  • Strong organization, prioritization, and planning abilities

  • Ability to stay composed in fast-paced, customer-facing environments

Skill areas:
  • Front-end operations and customer service execution

  • Cash handling, reconciliation, and compliance practices

  • Labor planning, scheduling, and service coverage

  • Safety awareness and loss-prevention support

Knowledge:
  • Front-end systems, registers, and store operations

  • Cash handling procedures, security protocols, and transaction policies

  • Scheduling tools and basic computer applications

Abilities:
  • Ability to review service metrics, cash variance, and performance trends

  • Ability to train, coach, and support associate development

  • Ability to stand, move, lift, carry, or push objects as required

  • Ability to operate and troubleshoot front-end equipment

  • Travel requirements: None

  • Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We also provide a variety of benefits including:
  • Competitive wages paid weekly

  • Associate discounts

  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

  • Leaders invested in your training, career growth and development

  • An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values
A copy of the full job description can be made available to you.
About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
About the Team
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.

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