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Customer Service Coordinator Jobs in Roxbury, MA

TJX Companies

customer service coordinator

Plainville, MA · On-site

$17.25 - $17.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

TJX Companies

customer service coordinator

Plainville, MA · On-site

$17.25 - $17.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

Tjx

customer service coordinator

Plainville, MA · On-site

$17.25 - $17.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

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Customer Service Coordinator information

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$13

$22

$30

How much do customer service coordinator jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service coordinator in Roxbury, MA is $22.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $24.52 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

More about Customer Service Coordinator jobs

What are the most commonly searched types of Customer Service jobs in Roxbury, MA?

The most popular types of Customer Service jobs in Roxbury, MA are:

What job categories do people searching Customer Service Coordinator jobs in Roxbury, MA look for?

The top searched job categories for Customer Service Coordinator jobs in Roxbury, MA are:

What cities near Roxbury, MA are hiring for Customer Service Coordinator jobs?

Cities near Roxbury, MA with the most Customer Service Coordinator job openings:

Customer Service Coordinator jobs near you

Customer Service Coordinator

Tewksbury, MA • On-site

Indotronix International Corporation
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Indotronix International Corporationexternal

$19.50 - $25.25/hr

Other

Re-posted 20 days ago

Key responsibilities

  • Handle incoming high volume of customer inquiries, orders, and case management via phone and email.

  • Provide accurate order entry and management, including updating customer profiles and following up on account setup changes.

  • Assist with customer complaints and ensure 100% follow-up with internal and external contacts.

Job description

Role: Customer Service Coordinator I
Location: - Onsite - Tewksbury, MA
Pay Rate $ 18/hr on W2
Duration: 6 to 12 Months
Description:
** Preferred experience is 2 years customer service call center experience. Candidates need ability to multi-task with computers.
Interview Process: 2 Rounds - First Round Phone Screen with Direct Manager, Second Round Onsite Panel Interview.
6 months anticipated assignment, possibility of extension based on demand.
Scope of Position: In this role, you will act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of Corning Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support. We look for you to attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met. You will perform the full scope of customer service tasks including problem solving, trouble shooting, negotiating and cultivating excellent relationships with customers and co-workers. It will be expected that you will have a full understanding of department and company procedures and policies and the ability to promote Corning Life Sciences image in a positive manner and to led by example.
Day to Day Responsibilities:
  • Handle incoming high order volume received via phone and email.
  • Handle high volume of Case Management related to inquiries and orders in SalesForce.com
  • Interact daily with internal/external contacts using multiple systems to ensure accurate information.
  • Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.
  • Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
  • Assist with complaints processed by the Complaint team. • Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. • Follow up with New Accounts team on necessary account set up changes.
  • Responsible for ensuring 100% follow-up to customers internally and externally.
  • Attend Product/Technical training as scheduled.

Required Education: High school graduate or equivalent.
Preferred Years and Area of Experience :2+ years of cross functional commercial or customer service experience.
Required Skills:
  • Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity.
  • On time attendance.
  • Excellent professional verbal and written communication skills
  • Proficiency with Word, Excel, E-mail, Web.
  • Can type at a 50-WPM average.
  • Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
  • Ability to meet or exceed Department Metrics.
  • Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.

Desired Experience / Qualifications / Skills:
  • Experience in the Life Science industry or related field.
  • Experience with PeopleSoft Order Management or a comparable system.
  • Experience with SalesForce.com case management.
  • Call center experience.

Soft Skills:
  • Ability to work independently in a team environment and easily collaborate when necessary.
  • Positive, enthusiastic and high energy.
  • Dependable, committed, reliable and high work ethic.
Indotronix logo

About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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