ZipRecruiter

Log In

1

Customer Service Manager Jobs in Roxboro, NC (NOW HIRING)

Ahold Delhaize

PT Customer Lead (480430)

Mebane, NC · On-site

Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...

Ahold Delhaize

PT Customer Lead (540096)

Durham, NC · On-site

Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...

Air Clean Systems

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Sales Manager Written By : Kim Benton and Bill Wickward Job Summary: As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure ...

Walgreens

Customer Service Associate

Roxboro, NC · On-site

$12.75 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Mebane, NC

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

New

Walgreens

Customer Service Associate

Durham, NC · On-site

$13.75 - $19/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Wake Forest, NC · On-site

$12.50 - $17.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

previous page

Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Roxboro, NC

Customer Service Manager information

See Roxboro, NC salary details

$21.6K

$51K

$88.9K

How much do customer service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service manager in Roxboro, NC is $51,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $61,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Roxboro, NC?

The most popular types of Customer Service jobs in Roxboro, NC are:

What are popular job titles related to Customer Service Manager jobs in Roxboro, NC?

For Customer Service Manager jobs in Roxboro, NC, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Roxboro, NC look for?

The top searched job categories for Customer Service Manager jobs in Roxboro, NC are:

What cities near Roxboro, NC are hiring for Customer Service Manager jobs?

Cities near Roxboro, NC with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Roxboro, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $51,022 per year, or $24.5 per hour.

Automotive Service Manager

Mills Auto Group

Wake Forest, NC • On-site

$110K - $150K/yr

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

Job Summary:
The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full-time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $110,000 to $150,000 per year, paid semi-monthly.
Compensation & Benefits:
- Base salary plus commission structure
- Total compensation ranging from $110,000 to $150,000 per year
- Paid semi-monthly
- Health insurance benefits
- 401(k) retirement plan
- Paid time off and holidays
- Employee discounts on vehicles and services
Responsibilities:
- Manage and supervise a team of service technicians and support staff
- Maintain a high level of customer satisfaction by ensuring timely and efficient service
- Monitor and improve the department's profitability by analyzing and controlling expenses
- Develop and implement strategies to increase service department revenue
- Review and approve service estimates and invoices to ensure accuracy and fair pricing
- Oversee inventory management and ordering of parts and supplies
- Ensure compliance with safety and environmental regulations
- Train and mentor service department employees to achieve individual and team goals
- Create and maintain a positive work environment and promote teamwork
- Handle customer escalations and resolve any service-related issues
- Stay updated on industry developments and trends to identify opportunities for growth and improvement
Requirements:
- At least 5 years of experience in an automotive service management role
- Proven record of success in managing a profitable service department
- Excellent leadership, coaching, and communication skills
- Strong knowledge of automotive repair and maintenance
- Familiarity with dealership software and systems
- Ability to work in a fast-paced and dynamic environment
- Strong problem-solving and decision-making abilities
- High school diploma or equivalent (college degree preferred)
EEOC statement:
Mills Auto Group is an equal opportunity employer

We value diversity and welcome applicants of all backgrounds and identities. We are committed to creating a workplace that is inclusive, fair, and respectful of all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

We encourage diversity and inclusivity in our hiring and strive to create a work environment that reflects the diverse communities we serve.

Apply