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Customer Service Manager Jobs in Roxboro, NC (NOW HIRING)

Taco Bell

Customer Service

Mebane, NC

$14/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

South Boston, VA · On-site

$13 - $14/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

Roxboro, NC

$13/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

Mebane, NC

$14/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

Roxboro, NC

$13/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

South Boston, VA

$13 - $14/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

South Boston, VA

$13 - $14/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

South Boston, VA · On-site

$13 - $14/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Roxboro, NC

Customer Service Manager information

See Roxboro, NC salary details

$21.6K

$51K

$88.9K

How much do customer service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer service manager in Roxboro, NC is $51,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $61,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Roxboro, NC?

The most popular types of Customer Service jobs in Roxboro, NC are:

What are popular job titles related to Customer Service Manager jobs in Roxboro, NC?

For Customer Service Manager jobs in Roxboro, NC, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Roxboro, NC look for?

The top searched job categories for Customer Service Manager jobs in Roxboro, NC are:

What cities near Roxboro, NC are hiring for Customer Service Manager jobs?

Cities near Roxboro, NC with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Roxboro, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,022 per year, or $24.5 per hour.

Automotive Service Manager

Classic Toyota of Henderson

Henderson, NC

$90K - $150K/yr

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Job Summary:
Mills Auto Group is looking for a Service Manager for Classic Toyota of Henderson who will be responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full-time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $90,000 to $150,000 per year, paid semi-monthly.
Compensation & Benefits:

  • B
    • ase salary plus commission structure
  • T
    • otal compensation ranging from $90,000 to $150,000+ per year
  • P
    • aid semi-monthly
  • H
    • ealth insurance benefits
  • 4
    • 01(k) retirement plan
  • P
    • aid time off and holidays
  • E
    • mployee discounts on vehicles and services
    Responsibilities:
  • M
    • anage and supervise a team of service technicians and support staff
  • M
    • aintain a high level of customer satisfaction by ensuring timely and efficient service
  • M
    • onitor and improve the department's profitability by analyzing and controlling expenses
  • D
    • evelop and implement strategies to increase service department revenue
  • R
    • eview and approve service estimates and invoices to ensure accuracy and fair pricing
  • O
    • versee inventory management and ordering of parts and supplies
  • E
    • nsure compliance with safety and environmental regulations
  • T
    • rain and mentor service department employees to achieve individual and team goals
  • C
    • reate and maintain a positive work environment and promote teamwork
  • H
    • andle customer escalations and resolve any service-related issues
  • S
    • tay updated on industry developments and trends to identify opportunities for growth and improvement
    Requirements:
  • A
    • t least 5 years of experience in an automotive service management role
  • P
    • roven record of success in managing a profitable service department
  • E
    • xcellent leadership, coaching, and communication skills
  • S
    • trong knowledge of automotive repair and maintenance
  • F
    • amiliarity with dealership software and systems
  • A
    • bility to work in a fast-paced and dynamic environment
  • S
    • trong problem-solving and decision-making abilities
  • H
    • igh school diploma or equivalent (college degree preferred)

    Location
    Classic Toyota of Henderson

    About the Dealership

    The Mills Auto Group, which is seeing rapid growth in the automotive space. Family-owned and operated, we are proud to have grown from 1 to 40 dealerships. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.

    In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education!  We encourage you to get involved with our community outside of the office as well. Whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.

    Apply