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Customer Service Manager Jobs in Roebuck, SC (NOW HIRING)

DH Pace

Service Manager

Greenville, SC

Effectively communicate with customers, ensuring the highest quality service is always provided ... Develop, train and hire technicians, office administrative personnel and interns/management ...

DH Pace

Service Manager

Greenville, SC · On-site

Effectively communicate with customers, ensuring the highest quality service is always provided * Develop, train and hire technicians, office administrative personnel and interns/management trainees ...

DH Pace

Service Manager

Greenville, SC · On-site

Effectively communicate with customers, ensuring the highest quality service is always provided * Develop, train and hire technicians, office administrative personnel and interns/management trainees ...

DH Pace

Service Manager

Greenville, SC · On-site

Effectively communicate with customers, ensuring the highest quality service is always provided * Develop, train and hire technicians, office administrative personnel and interns/management trainees ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Roebuck, SC

Customer Service Manager information

See Roebuck, SC salary details

$23.4K

$55.3K

$96.4K

How much do customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service manager in Roebuck, SC is $55,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $66,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Roebuck, SC?

The most popular types of Customer Service jobs in Roebuck, SC are:

What job categories do people searching Customer Service Manager jobs in Roebuck, SC look for?

The top searched job categories for Customer Service Manager jobs in Roebuck, SC are:

What cities near Roebuck, SC are hiring for Customer Service Manager jobs?

Cities near Roebuck, SC with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Roebuck, SC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $55,345 per year, or $26.6 per hour.

Service Manager

DH Pace

Greenville, SC

Full-time

Posted 20 days ago

DH Pace rating

7.5

Company rating: 7.5 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

129th of 283 rated repair and maintenance companies

Job description

Overhead Door Company of Greenville, a DH Pace Company, Inc.  aspires to hire a Service Manager who will manage equipment, service, and installation technicians.  This position will be very hands-on directly leading our entry door systems service and installation business with a high degree of customer interfacing.

Position Overview

  • Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs
  • Manage and directly assist with employee/job scheduling/dispatching and provide assistance with technical/mechanical trouble-shooting/problem solving
  • Effectively communicate with customers, ensuring the highest quality service is always provided
  • Develop, train and hire technicians, office administrative personnel and interns/management trainees as necessary
  • Other duties as assigned

Qualifications:    

  • Bachelor's Degree highly preferred
  • Minimum two (2) years' work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products
  • Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
  • Must possess a Valid Driver's License and good driving record

What DH Pace employees say

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