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Customer Service Manager Jobs in Riverside, RI (NOW HIRING)

Finch Turf, Inc.

Service Manager

Avon, MA · On-site

... management and/or a minimum of three plus (3)+ years' experience in Service Department operations ... Coordinates customer clinics, field days, and related promotional events with Sales and Marketing ...

Burke Plumbing and Heating

Service Manager

Norton, MA · On-site

$60K - $80K/yr

Customer service coaching. Capacity Planning: * Establish performance standards (KPIs). * Benchmark technician productivity. * Manage labor planning/staffing levels to support company growth. Safety ...

Roche Bros. Supermarkets

Customer Service- Cashier

Millis, MA · On-site

$13.25 - $17.25/hr

Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...

Midas

Automotive Service Manager

Warwick, RI · On-site

$52K - $84K/yr

At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service managers to manage and direct all service department ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Riverside, RI

Customer Service Manager information

See Riverside, RI salary details

$24K

$56.9K

$99.1K

How much do customer service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer service manager in Riverside, RI is $56,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Riverside, RI?

The most popular types of Customer Service jobs in Riverside, RI are:

What job categories do people searching Customer Service Manager jobs in Riverside, RI look for?

The top searched job categories for Customer Service Manager jobs in Riverside, RI are:

What cities near Riverside, RI are hiring for Customer Service Manager jobs?

Cities near Riverside, RI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Riverside, RI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $56,925 per year, or $27.4 per hour.

Service Manager

Finch Turf, Inc.

Avon, MA • On-site

Full-time

Re-posted 6 days ago

Job description

SALARIED EXEMPT - $61,708 - $95,900
QUALIFICATIONS
  • Self-motivated and willing to learn
  • Takes pride in their work
  • Adaptable to changing priorities
  • Good work ethic and positive attitude
  • Good communication skills
  • High level of integrity
  • Basic understanding of financial principles relative to Service Department operations
  • Proficient with computer applications
  • Familiar with John Deere and/or competitive products
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours
  • Ability to successfully complete a pre-employment background investigation and drug test
  • Forklift experience (preferred)
EDUCATION
  • Bachelor’s degree in business management and/or a minimum of three plus (3)+ years’ experience in Service Department operations
JOB RESPONSIBILITIES
  • Develops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction.
  • Creates annual Service Department(s) goals and budget, in alignment with the organization’s financial and operational objectives.
  • Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals.
  • Coordinates customer clinics, field days, and related promotional events with Sales and Marketing teams.
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
  • Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge.
  • Creates, assigns, and reviews work orders for completeness and accuracy prior to customer billing.
  • Reviews work orders for completeness and accuracy prior to customer billing.
  • Ensures all departmental tools, equipment, and vehicles are in good, safe working order.
  • Manages recruiting, staffing and employee development activities for employees reporting to this position.
  • Work with Technical Hotline team to assign Road Tech work orders to appropriate technicians.
  • Work with sales team and customers to schedule delivery driver(s) pickups and deliveries.
  • Other duties as assigned by Manager.
PHYSICAL DEMANDS
  • Periodically sit at desk and/or walk around facility for oversight of operations
  • Assist with loading and unloading trucks
  • Ability to lift items weighing up to 50-75 lbs

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