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Customer Service Manager Jobs in Ridgeland, SC (NOW HIRING)

Food Lion

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Assistant Customer Service Manager

Hilton Head Island, SC · On-site

$18 - $24.10/hr

Lead a team, ensuring smooth operations, excellent customer service, and achieving business goals. Key Responsibilities: * Manage the hiring, training, and development of associates to meet ...

Food Lion

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Assistant Customer Service Manager

Hilton Head Island, SC · On-site

$18 - $24.10/hr

Lead a team, ensuring smooth operations, excellent customer service, and achieving business goals. Key Responsibilities: * Manage the hiring, training, and development of associates to meet ...

Auto Intensive Care

Service Manager

Savannah, GA

Join Our Team as a Service Manager at Auto Intensive Care in Savannah, GA! Are you passionate about ... Provide exceptional customer service and address any customer concerns or issues * Monitor and ...

RNR Tire Express

Service Manager

Savannah, GA · On-site

Service Manager Oversee all the operations in the shop. The Service Manager position will oversee ... customers. They will be directly involved with Instructing, coaching training and managing shop ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ridgeland, SC

Customer Service Manager information

See Ridgeland, SC salary details

$21.3K

$50.5K

$88K

How much do customer service manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer service manager in Ridgeland, SC is $50,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Ridgeland, SC?

The most popular types of Customer Service jobs in Ridgeland, SC are:

What job categories do people searching Customer Service Manager jobs in Ridgeland, SC look for?

The top searched job categories for Customer Service Manager jobs in Ridgeland, SC are:

What cities near Ridgeland, SC are hiring for Customer Service Manager jobs?

Cities near Ridgeland, SC with the most Customer Service Manager job openings:

Customer Service Manager jobs near you

Assistant Customer Service Manager

Hilton Head Island, SC • On-site

Food Lion
Retail • 10K+ employees

5.8

Company rating: 5.8 out of 10

Based on 1,893 frontline employees who took The Breakroom Quiz

76th of 123 rated grocery stores

Recommended by students

Recommended by parents

Respectful managers

Learn more about Food Lionexternal

$18 - $24.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

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Job description

Position Overview:

Oversee all Front End operations, including the Service Center, Self-Checkout, and Food Lion To-Go (if applicable). Lead a team, ensuring smooth operations, excellent customer service, and achieving business goals.

Key Responsibilities:

  • Manage the hiring, training, and development of associates to meet department needs.
  • Supervise performance, conduct regular performance appraisals, and provide ongoing training.
  • Promote a positive store culture aligned with our Brand, Strategy, and Culture.
  • Support financial targets, operational goals, and Food Lion To-Go KPIs.
  • Deliver exceptional customer service, ensuring a fast, friendly, and flexible shopping experience.
  • Model outstanding service, providing solutions to meet customer needs.
  • Control store expenses through careful ordering and management of supplies and equipment.
  • Utilize company tools (financial reports, inventory systems, scheduling, etc.) to monitor and improve operations.
  • Ensure high standards of department appearance, food safety, sanitation, and workplace safety.
  • Write Front End schedules, including Food Lion To-Go, to meet customer service expectations.
  • Maintain registers, equipment, and initiate service calls efficiently to minimize disruption.
  • Monitor shrinkage, inventory, and ensure accurate handling of store funds and assets.
  • Observe and correct unsafe conditions to prevent accidents.
  • Record and report accidents following company procedures.
  • Ensure compliance with all regulations and company policies.
  • Complete required training, including Computer-Based Training (CBT).
  • Recognize achievements and provide coaching to improve customer satisfaction and sales.
  • Perform other duties as assigned.

Qualifications:

  • High school diploma or equivalent preferred.
  • Proven leadership and team management skills.
  • Strong knowledge of store operations and merchandising.
  • Excellent communication, customer service, and problem-solving abilities.
  • Ability to learn and apply technical skills and job requirements.
  • Must meet physical requirements of the job, with or without accommodations.
  • Certification as a Food Safety Manager (or must be obtained within 90 days of employment).

Physical Requirements:

  • Frequent use of computers and smart devices.
  • Ability to stand, walk, and lift up to 100 lbs.
  • Push or pull up to 2000 lbs. with a pallet jack or float.
  • Tolerate working in varying temperatures.
  • Strong visual ability for checking invoices, dates, and other documents.

Equal Opportunity Employer:

Food Lion is an equal opportunity employer, welcoming applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or any other protected characteristic.

Company Description

Retail Grocery Store

Food Lion logo

About Food Lion

Sourced by ZipRecruiter

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Industry

Retail and pharmaceutical and medicine manufacturing

Company size

10,000+ Employees

Headquarters location

Salisbury, NC, US

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What Food Lion employees say

Pay

Benefits

Hours and flexibility

Workplace

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