Assistant Service Manager
De Forest, WI · On-site
Resolve customer concerns and manage high-priority repair follow-ups * Oversee technician efficiency, training, and development * Assist with hiring and performance management of service team members
Assistant Service Manager
De Forest, WI · On-site
Resolve customer concerns and manage high-priority repair follow-ups * Oversee technician efficiency, training, and development * Assist with hiring and performance management of service team members
Customer - Food Service
Sauk City, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Sauk City, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Baraboo, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Baraboo, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Cross Plains, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Cross Plains, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Prairie Du Sac, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Prairie Du Sac, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Friendship, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Friendship, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Sun Prairie, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Sun Prairie, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Baraboo, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Baraboo, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Ripon, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Ripon, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Mauston, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Mauston, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Reedsburg, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Reedsburg, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer-Food Service
Spring Green, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer-Food Service
Spring Green, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Windsor, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Windsor, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer-Food Service
Spring Green, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer-Food Service
Spring Green, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Columbus, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Columbus, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Windsor, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Windsor, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Reedsburg, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Reedsburg, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Cross Plains, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Cross Plains, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
New Lisbon, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
New Lisbon, WI · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Marshall, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer - Food Service
Marshall, WI · On-site
$16 - $21.70/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer Service Manager information
See Portage, WI salary details
$26K - $33.4K
5% of jobs
$33.4K - $40.8K
14% of jobs
$43.6K is the 25th percentile. Wages below this are outliers.
$40.8K - $48.2K
16% of jobs
The median wage is $54.9K / yr.
$48.2K - $55.6K
17% of jobs
$55.6K - $63K
12% of jobs
$63K - $70.4K
9% of jobs
$72K is the 75th percentile. Wages above this are outliers.
$70.4K - $77.8K
11% of jobs
$77.8K - $85.1K
6% of jobs
$85.1K - $92.5K
5% of jobs
$92.5K - $99.9K
2% of jobs
$99.9K - $107.3K
3% of jobs
$26K
$61.6K
$107.3K
How much do customer service manager jobs pay per year?
As of Aug 20, 2026, the average yearly pay for customer service manager in Portage, WI is $61,622.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $74,400.00 per year, depending on experience, location, and employer.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Portage, WI?
The most popular types of Customer Service jobs in Portage, WI are:
What job categories do people searching Customer Service Manager jobs in Portage, WI look for?
The top searched job categories for Customer Service Manager jobs in Portage, WI are:
What cities near Portage, WI are hiring for Customer Service Manager jobs?
Cities near Portage, WI with the most Customer Service Manager job openings:
Truck Country rating
8.0
Based on 25 frontline employees who took The Breakroom Quiz
26th of 155 rated car dealerships
Job description
Truck Country is seeking a driven and experienced Assistant Service Manager to help lead our service department operations. This role is critical in ensuring high-quality repairs, exceptional customer service, and a safe, efficient work environment. You'll partner closely with the Service Manager to support technicians, drive performance, and keep operations running smoothly.
What You'll Do
What You Bring
Work Environment
Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.
Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.
McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
What You'll Do
- Support day-to-day service operations and step in as a leader when needed (including after-hours/on-call support)
- Coach, mentor, and hold technicians and service staff accountable for performance and procedures
- Resolve customer concerns and manage high-priority repair follow-ups
- Oversee technician efficiency, training, and development
- Assist with hiring and performance management of service team members
- Manage repair authorizations and monitor workflow
- Track and address comebacks, ensuring quality control
- Maintain shop safety, cleanliness, and compliance standards
- Oversee shop equipment, tooling, and facility-related needs
- Support budgeting efforts and monitor department expenses
- Handle administrative duties including scheduling, time-off approvals, and service-related A/R follow-up
What You Bring
- High school diploma or equivalent
- Proven leadership experience in a service or shop environment
- Strong communication, problem-solving, and organizational skills
- Ability to manage multiple priorities in a fast-paced setting
- Detail-oriented with a focus on accountability and follow-through
- Proficiency in Microsoft Office (Word, Excel)
- Comfortable working with technicians and customers in challenging situations
Work Environment
- Combination of indoor shop and outdoor conditions
- Exposure to noise, dust, and shop-related materials
- Physically active role with occasional lifting (up to 50 lbs)
Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.
Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.
McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
What Truck Country employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Truck Country
Sourced by ZipRecruiter
Industry
Trucking
Company size
1,001 - 5,000 Employees
Headquarters location
Dubuque, IA, US
Year founded
1958