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Customer Service Manager Jobs in Pooler, GA (NOW HIRING)

Customer Service | Full-Time

Customer Care Agent

Pembroke, GA · On-site

$14 - $18.75/hr

Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused and self-manage * Strong team orientation and customer focus * The ability ...

Customer Service | Full-Time

Customer Care Agent

Midway, GA · On-site

$14.25 - $19/hr

Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused and self-manage * Strong team orientation and customer focus * The ability ...

Auto Intensive Care

Service Manager

Savannah, GA

Join Our Team as a Service Manager at Auto Intensive Care in Savannah, GA! Are you passionate about ... Provide exceptional customer service and address any customer concerns or issues * Monitor and ...

Auto Intensive Care

Service Manager

Garden City, GA

Join Our Team as a Service Manager at Auto Intensive Care in Savannah, GA! Are you passionate about ... Provide exceptional customer service and address any customer concerns or issues * Monitor and ...

Auto Intensive Care

Service Manager

Fort Stewart, GA

Join Our Team as a Service Manager at Auto Intensive Care in Savannah, GA! Are you passionate about ... Provide exceptional customer service and address any customer concerns or issues * Monitor and ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Pooler, GA

Customer Service Manager information

See Pooler, GA salary details

$22.3K

$52.7K

$91.8K

How much do customer service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer service manager in Pooler, GA is $52,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Pooler, GA?

The most popular types of Customer Service jobs in Pooler, GA are:

What job categories do people searching Customer Service Manager jobs in Pooler, GA look for?

The top searched job categories for Customer Service Manager jobs in Pooler, GA are:

What cities near Pooler, GA are hiring for Customer Service Manager jobs?

Cities near Pooler, GA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Pooler, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,693 per year, or $25.3 per hour.

Customer Service Manager

Sheltair Aviation

Savannah, GA

Full-time

Posted 20 hours ago

Posted today

Sheltair Aviation rating

6.3

Company rating: 6.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

40th of 67 rated aviation services

Job description

Job Description: The Customer Service Manager is responsible for leading and directing the day-to-day Customer service operation and the Customer service personnel.

 Duties include, but are not limited to the following:

  • Maintain company issued service standards, safety standards and security procedures
  • Perform daily Customer Service tasks
  • Perform reviews, evaluations, or disciplinary action for members of the customer service team
  • Assist in hiring process
  • Facilitate monthly customer service staff meetings
  • Telephone requests and questions
  • Handle Customer Service requests and follow up to ensure customer satisfaction
  • Provide general assistance and advice to customers
  • Oversee and review point of sale billing for fuel and/or other services or products
  • Relationship building with customers, both internal and external
  • Lead the day-to-day inside operation and provide guidance for the customer service team
  • Work with line staff and line manager to ensure a premium customer service experience both inside and outside
  • Disseminate information to customer service team
  • Regularly communicate with customers and with all internal departments to ensure customer service standards are met and exceeded when possible
  • Identify and contact potential customers. Explore new and creative ways to capitalize on capturing new customers
  • Handle customer complaints and/or objectives on services and provide follow up. Document all communication with customers
  • Identify and solve problems in early stages and look for ways to prevent problems when able. Communicate issues to management team quickly when necessary.
  • Achieve, sustain and exceed performance numbers set by management (i.e. AIN survey, Pro Pilot Survey, and yearly budget). Look for ways to minimize costs and maximize sales.

Qualifications: To be considered for this position, an individual must have a minimum of three years of aviation experience and one year of supervisory experience. Other qualities include but are not limited to: strong interpersonal management skills, effective time management, experience in project management, ability to read and comprehend general business documents, professional reports, technical procedures or government regulations, and the ability to effectively present information and respond to questions from department managers, co-workers, customers and the general public.

 

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sheltair will be based on merit, qualifications, and abilities. Sheltair fully supports the concept of equal employment opportunity. We administer our Human Resources program to comply with all applicable anti-discrimination laws. Sheltair does not discriminate in employment opportunities or practices on basis or race, color, religion, sex, national origin, age, disability or any other characteristic protected by law.

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