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Customer Service Manager Jobs in Phoenix, OR (NOW HIRING)

Million Air

Customer Service Representative

Medford, OR · On-site

$17 - $23/hr

Preferred be bi-lingual. This position reports to the Customer Service Manager. This position operates in a professional environment, which may include exposure to all types of weather conditions and ...

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Customer Service Representative

Medford, OR · On-site

$17 - $23/hr

Preferred be bi-lingual Reporting Relationship This position reports to the Customer Service Manager Work Environment This position operates in a professional environment, which may include exposure ...

GO Car Wash

Customer Service Lead

Central Point, OR · On-site

$17.50/hr

As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Phoenix, OR

Customer Service Manager information

See Phoenix, OR salary details

$25.4K

$60.2K

$104.8K

How much do customer service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer service manager in Phoenix, OR is $60,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $72,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Phoenix, OR? The most popular types of Customer Service jobs in Phoenix, OR are:
What job categories do people searching Customer Service Manager jobs in Phoenix, OR look for? The top searched job categories for Customer Service Manager jobs in Phoenix, OR are:
What cities near Phoenix, OR are hiring for Customer Service Manager jobs? Cities near Phoenix, OR with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Phoenix, OR as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $60,171 per year, or $28.9 per hour.

Customer Service Representative

Million Air

Medford, OR • On-site

$17 - $23/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Million Air rating

5.8

Company rating: 5.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

48th of 65 rated aviation services

Job description

Customer Service Representative

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of everyone to shine and complement the entire team.

Is the customer #1 with you? Do you have an outstanding smile? Are you a positive, upbeat person? Do you provide personalized service that creates customer loyalty? Can you sense what another person wants and needs before they ask? Do you always live up to your commitments? Do you like a fast-paced work environment? Are you excited to provide a level of customer service unrivaled by the competition?

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Greet customers in a friendly, professional manner. Provide concierge services to pilots and customers, including making reservations as required. Invoicing for services rendered to customers and pilots. Record customer preferences in Million Air CSI system. Proactive preparation for all incoming aircraft. Provides timely feedback to the company regarding service failures or customer concerns. Partner with line service team to meet and exceed customer's service expectations. Keep hospitality bar stocked with snacks and beverages. Maintain neat work area at all times including front desk, lobby, and all FBO amenities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer focus- naturally outgoing/extroverted. Communicate with customers and employees in person, on phone, and through radio communications. Strong computer skills including Microsoft Office products and point-of-sale programs. Basic mathematical knowledge. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record). Preferred be bi-lingual.

This position reports to the Customer Service Manager.

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including but not limited to: Must be able to lift 25 pounds. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery.

This is a non-exempt position. This position includes shift work which requires working evenings and weekends and on scheduled company holidays.

No travel is expected for this position.

Customer service experience, preferably in the service industry. Must be 18 or older w/High School Diploma or equivalent. Entry level position. Ability to work evenings, weekends, and holidays. Acceptable driving record. Ability to pass a background check. Zero tolerance drug-free employer includes pre-employment and random screening.

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.

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