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Customer Service Manager Jobs in O Fallon, IL (NOW HIRING)

Copeland

Customer Service Manager

Saint Louis, MO · On-site

Customer Service Manager The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing teams. This role ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site

The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical Support, Manufacturing, and other cross-functional teams to ensure a positive customer experience and ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical Support, Manufacturing, and other cross-functional teams to ensure a positive customer experience and ...

Heniff

ISO Customer Service Manager

Saint Louis, MO · On-site

Position Summary The Customer Service Manager at ISO Depot is responsible for overseeing the customer service team, ensuring exceptional service delivery, and driving customer satisfaction across all ...

Marick Mechanical

Service Manager

Saint Louis, MO · On-site

The Service Manager plays a critical role in customer relations by providing efficient problem-solving skills and building lasting relationships. The below list is only a general overview and the ...

Pomp's Tire Service

Service Manager

Bridgeton, MO · On-site

$50K - $75K/yr

This dynamic role collaborates directly with customers to schedule their service needs. If you're ... Support inventory management to ensure proper stock levels * Assist in the shop to help maintain ...

AB MAURI FOOD INC

Service Manager

Saint Louis, MO · On-site

Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of User ... Monitor all key performance indicators, including customer satisfaction and perceptions of service ...

AB MAURI FOOD INC

Service Manager

Saint Louis, MO · On-site

Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of User ... Monitor all key performance indicators, including customer satisfaction and perceptions of service ...

STYL Residential

Service Manager

Saint Louis, MO

$33 - $35/hr

Working at STYL is about putting the customer first to create communities that deliver the best ... Service Managers are accountable for a team of Technicians and the maintenance and administrative ...

ACERTUS

Client Service Manager

Saint Louis, MO · On-site

$60K/yr

Own end-to-end client service execution, ensuring a consistent and high-quality customer experience. * Manage client expectations while ensuring adherence to SLAs, KPIs, and contractual service ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in O'Fallon, IL

Customer Service Manager information

See O Fallon, IL salary details

$22.9K

$54.1K

$94.2K

How much do customer service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer service manager in O'Fallon, IL is $54,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in O'Fallon, IL? The most popular types of Customer Service jobs in O'Fallon, IL are:
What job categories do people searching Customer Service Manager jobs in O'Fallon, IL look for? The top searched job categories for Customer Service Manager jobs in O'Fallon, IL are:
What cities near O'Fallon, IL are hiring for Customer Service Manager jobs? Cities near O'Fallon, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,101 per year, or $26 per hour.

Customer Service Manager

Copeland

Saint Louis, MO • On-site

Other

Posted 20 days ago

Copeland rating

8.1

Company rating: 8.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

152nd of 487 rated machine equipment manufacturers

Job description

Customer Service Manager

The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing teams. This role oversees daily customer service activities, develops and coaches employees, drives process improvements, manages escalations, and supports strategic business initiatives including system and process transformations.

This role is ideal for a hands-on leader who enjoys developing people, leading through change, improving processes, and creating consistent customer service experiences across geographically dispersed teams.

Key Responsibilities
  • Lead, coach, and develop customer service professionals across multiple locations.
  • Foster a high-performance, customer-focused culture built on accountability, collaboration, and continuous improvement.
  • Conduct performance reviews, provide ongoing coaching, and support employee development.
  • Assist with hiring, onboarding, training, and succession planning activities.
  • Effectively manage employee relations, performance concerns, and conflict resolution.

Oversee day-to-day customer service activities and ensure service levels are consistently achieved.

Manage customer escalations and drive issues to timely resolution.

Support workflow management and resource allocation across customer-facing teams.

Ensure customers, internal stakeholders, and business partners receive responsive and effective support.

Identify opportunities to improve customer service processes and drive operational efficiencies.

Lead standardization efforts across customer service teams and locations.

Support business transformation initiatives, including ERP implementations and system migrations.

Champion change management initiatives and drive adoption of new processes and tools.

Monitor and analyze customer service performance metrics and trends.

Support Request Date Service Level (RDSL) and other operational performance initiatives.

Utilize data to identify improvement opportunities and drive business decisions.

Prepare reports and communicate key insights to leadership.

Partner with Sales, Supply Chain, Manufacturing, Technical Support, Product Management, and Operations teams to improve customer outcomes.

Act as a customer advocate while balancing business objectives and operational requirements.

Support initiatives focused on improving customer satisfaction and operational execution.

Required Qualifications
  • Bachelor's degree preferred; High School Diploma or GED required.
  • 5+ years of customer service, customer support, customer operations, or related experience.
  • 3+ years of people leadership experience with direct responsibility for employee coaching, development, and performance management.
  • Proven experience leading teams in a fast-paced environment.
  • Strong problem-solving, organizational, and communication skills.
  • Experience managing customer escalations and resolving complex issues.
  • Proficiency with Microsoft Office applications, including Excel.
  • Ability to work effectively across multiple functions and organizational levels.
Preferred Qualifications
  • Experience leading customer service teams within a manufacturing, industrial, distribution, or technical product environment.
  • Experience managing remote or globally dispersed teams.
  • Experience supporting ERP implementations, system migrations, or business transformation initiatives.
  • Salesforce experience.
  • Experience supporting HVAC, controls, industrial, or technical product businesses.
  • Experience with operational metrics, service-level management, and continuous improvement initiatives.

Success in This Role Within the first 12 months, the successful candidate will:

  • Build strong relationships with customer service and cross-functional teams.
  • Gain a solid understanding of Copeland's products, systems, customers, and processes.
  • Help align customer service teams around consistent processes and best practices.
  • Support ongoing business transformation and ERP initiatives.
  • Improve operational efficiency while maintaining a strong customer-focused culture.
  • Drive accountability and develop team capabilities across geographically dispersed locations.

What Copeland employees say

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