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Customer Service Manager Jobs in Milan, IL (NOW HIRING)

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Customer Service Representative Location: 4879 State St, Riverdale, IA 52722 Hours Per Week: 40.00 ... Manage the day-to-day account activities for the customer. Including, but not limited to: Booking ...

Stefanini

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Customer Service Representative Location: 4879 State St, Riverdale, IA 52722 Hours Per Week: 40.00 ... Manage the day-to-day account activities for the customer. Including, but not limited to: Booking ...

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Customer Service Representative Location: 4879 State St, Riverdale, IA 52722 Hours Per Week: 40.00 ... Manage the day-to-day account activities for the customer. Including, but not limited to: Booking ...

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Customer Service Representative Location: 4879 State St, Riverdale, IA 52722 Hours Per Week: 40.00 ... Manage the day-to-day account activities for the customer. Including, but not limited to: Booking ...

Walgreens

Customer Service Associate

Bettendorf, IA · On-site

$13 - $18/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Milan, IL

Customer Service Manager information

See Milan, IL salary details

$23.4K

$55.4K

$96.5K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Milan, IL is $55,413.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $66,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Milan, IL? The most popular types of Customer Service jobs in Milan, IL are:
What job categories do people searching Customer Service Manager jobs in Milan, IL look for? The top searched job categories for Customer Service Manager jobs in Milan, IL are:
What cities near Milan, IL are hiring for Customer Service Manager jobs? Cities near Milan, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Milan, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,413 per year, or $26.6 per hour.

Customer Retention Manager

Arona Home Essentials

Moline, IL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.  We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico.  We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

  • Paid time off including vacation days, personal days and holidays
  • Unlimited Bonus & Commission opportunities paid monthly
  • Company paid Life Insurance and Long-Term Disability Insurance
  • Medical, Dental, Vision, Life Insurance and Short-Term Disability
  • 401(k) with a company match
  • Ongoing training and development

 Responsibilities:

  • Immediate contact of all customers who have not renewed their lease agreement(s)
  • Maintain updated accurate customer information
  • Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
  • Monitor customer payment history and habits and make recommendations to support the customer to ownership
  • Collect money and obtain customer signatures on lease agreements
  • Other tasks as assigned by management
  • Strong leadership skills
  • Good communication and interpersonal skills
  • Professional appearance
  • History of results
  • Aptitude to learn proper collection procedures
  • Effective organization skills
  • Must be 21 years of age or older
  • Position routinely requires lifting, loading and "dollying" merchandise of 50 pounds or more
  • Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy.  Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation. 

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer. 

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