As a Customer Service Manager - State Farm Agent Team Member with David Linder - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a ...
As a Customer Service Manager - State Farm Agent Team Member with David Linder - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a ...
Service Manager
Davenport, IA · On-site
Requisition Number: 228760 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Davenport, IA · On-site
Requisition Number: 228760 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Maintain a consistently high level of customer satisfaction in the Service Department * Drive profitability through increased sales, gross profit, P&L management, and labor cost control * Build and ...
Posted today
Quick apply
Maintain a consistently high level of customer satisfaction in the Service Department * Drive profitability through increased sales, gross profit, P&L management, and labor cost control * Build and ...
Posted today
Customer Service
Davenport, IA · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Customer Service
Davenport, IA · On-site
$15 - $20.30/hr
Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...
Service Manager
Moline, IL · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Moline, IL · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Bettendorf, IA · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused. * Professionalism. Reporting Relations: Accountable and Reports to: District ...
Quick apply
Service Manager
Bettendorf, IA · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused. * Professionalism. Reporting Relations: Accountable and Reports to: District ...
Service Manager
Davenport, IA · On-site
Requisition Number: 228760 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Davenport, IA · On-site
Requisition Number: 228760 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Bettendorf, IA · On-site
Service Manager. Department: Grocery. FLSA : Non-Exempt. General Function : Provides prompt ... Customer focused. * Professionalism. Reporting Relations: Accountable and Reports to: District ...
Quick apply
Service Manager
Bettendorf, IA · On-site
Service Manager. Department: Grocery. FLSA : Non-Exempt. General Function : Provides prompt ... Customer focused. * Professionalism. Reporting Relations: Accountable and Reports to: District ...
Assistant Service Manager
Aledo, IL · On-site
$60K - $70K/yr
The Assistant Service Manager works closely with technicians, customers, and other departments to support efficient service operations and department performance. Responsibilities: * Support the ...
Assistant Service Manager
Aledo, IL · On-site
$60K - $70K/yr
The Assistant Service Manager works closely with technicians, customers, and other departments to support efficient service operations and department performance. Responsibilities: * Support the ...
The Assistant Service Manager works closely with technicians, customers, and other departments to support efficient service operations and department performance. Responsibilities: * Support the ...
The Assistant Service Manager works closely with technicians, customers, and other departments to support efficient service operations and department performance. Responsibilities: * Support the ...
Service Manager
Davenport, IA · On-site
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Posted today
Service Manager
Davenport, IA · On-site
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Posted today
Service Manager
Davenport, IA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Davenport, IA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Davenport, IA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Davenport, IA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Moline, IL · On-site
$45K - $70K/yr
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Moline, IL · On-site
$45K - $70K/yr
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Moline, IL · On-site
$45K - $70K/yr
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Moline, IL · On-site
$45K - $70K/yr
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
SERVICE MANAGER
Rock Island, IL · On-site
At Morgan, we position our customers for success by collaborating with them to enhance safety ... Through the design, production and service of large-scale industrial overhead and gantry-type ...
Quick apply
SERVICE MANAGER
Rock Island, IL · On-site
At Morgan, we position our customers for success by collaborating with them to enhance safety ... Through the design, production and service of large-scale industrial overhead and gantry-type ...
Assistant Service Manager
Davenport, IA · On-site
$5.2K/mo
Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...
Assistant Service Manager
Davenport, IA · On-site
$5.2K/mo
Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...
Assistant Service Manager
Davenport, IA · On-site
$5.2K/mo
Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...
Assistant Service Manager
Davenport, IA · On-site
$5.2K/mo
Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...
Customer Service
Silvis, IL · On-site
$15 - $18.75/hr
Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...
Customer Service
Silvis, IL · On-site
$15 - $18.75/hr
Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...
Customer Service
Silvis, IL · On-site
$15 - $18.75/hr
Customer Service Department: Grocery FLSA: Non-Exempt General Function Responsible for processing ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...
Customer Service
Silvis, IL · On-site
$15 - $18.75/hr
Customer Service Department: Grocery FLSA: Non-Exempt General Function Responsible for processing ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...
Customer Service Manager information
See Milan, IL salary details
$23.4K - $30.1K
5% of jobs
$30.1K - $36.7K
14% of jobs
$39.2K is the 25th percentile. Wages below this are outliers.
$36.7K - $43.3K
16% of jobs
The median wage is $49.4K / yr.
$43.3K - $50K
17% of jobs
$50K - $56.6K
12% of jobs
$56.6K - $63.3K
9% of jobs
$64.8K is the 75th percentile. Wages above this are outliers.
$63.3K - $69.9K
11% of jobs
$69.9K - $76.6K
6% of jobs
$76.6K - $83.2K
5% of jobs
$83.2K - $89.9K
2% of jobs
$89.9K - $96.5K
3% of jobs
$23.4K
$55.4K
$96.5K
How much do customer service manager jobs pay per year?
As of Aug 12, 2026, the average yearly pay for customer service manager in Milan, IL is $55,413.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $66,900.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Milan, IL? The most popular types of Customer Service jobs in Milan, IL are:
What job categories do people searching Customer Service Manager jobs in Milan, IL look for? The top searched job categories for Customer Service Manager jobs in Milan, IL are:
What cities near Milan, IL are hiring for Customer Service Manager jobs? Cities near Milan, IL with the most Customer Service Manager job openings:
Full-time
Re-posted 28 days ago
State Farm rating
7.3
Based on 1,552 frontline employees who took The Breakroom Quiz
234th of 304 rated insurance
Job description
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with David Linder - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
QUALIFICATIONS:
Ready to Launch Your Career?
We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
Apply now and let us put you on the path to success
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
As a Customer Service Manager - State Farm Agent Team Member with David Linder - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Oversee the customer service team and daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor customer service representatives.
QUALIFICATIONS:
- 5+ years of experience in customer service, with 2+ years in a managerial role.
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.
Ready to Launch Your Career?
We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in De Witt.
- Our office is open Monday-Friday 9-5.
- We have 15 years of combined insurance experience in our office.
Apply now and let us put you on the path to success
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
What State Farm employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About State Farm
Sourced by ZipRecruiter
Industry
Insurance services and finance and insurance
Company size
10,000+ Employees
Headquarters location
Bloomington, IL, US