ZipRecruiter

Log In

1

Customer Service Manager Jobs in Maple Shade, NJ

Moove

Customer Service Manager

King Of Prussia, PA · On-site

Customer Service Manager Department: Customer Service FLSA Status: Exempt Reports To: Director, Customer Service Location: King of Prussia, PA SUMMARY: Manages all activities related to Customer ...

Heraeus

Customer Service Manager

Conshohocken, PA

Customer Service Manager Permanent Creating foldable displays, advancing medical innovations, or giving new life to precious metals - at Heraeus, we empower our customers to stay ahead of the curve.

next page

Showing results 1-20

People also search for

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Maple Shade, NJ

Customer Service Manager information

See Maple Shade, NJ salary details

$24.4K

$57.7K

$100.5K

How much do customer service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer service manager in Maple Shade, NJ is $57,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $69,700.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Maple Shade, NJ? The most popular types of Customer Service jobs in Maple Shade, NJ are:
What job categories do people searching Customer Service Manager jobs in Maple Shade, NJ look for? The top searched job categories for Customer Service Manager jobs in Maple Shade, NJ are:
What cities near Maple Shade, NJ are hiring for Customer Service Manager jobs? Cities near Maple Shade, NJ with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Customer Service Manager

North Mill Equipment Fi

Voorhees Township, NJ • On-site

$50K - $65K/yr

Full-time

Posted 20 days ago

Job description

Customer Service Manager - $50,000 $65,000 / Annually – hybrid NJ, CT

Financial Leasing Company

Job Summary

The Customer Service Manager leads and supports the customer service team to ensure a high‑quality customer experience across all stages of the leasing lifecycle. This role is responsible for overseeing daily operations, managing staff performance, resolving escalated issues, and continuously improving customer service processes within a financial services environment.

Key Responsibilities

  • Lead, coach, and develop a team of Customer Service Representatives to ensure consistent, high‑quality service
  • Oversee daily customer service operations, including phone, email, text, and customer portal support
  • Serve as the escalation point for complex or sensitive customer issues and ensure timely resolution
  • Monitor service levels, response times, and customer trends to identify improvement opportunities
  • Collaborate with internal departments (Credit, Accounting, Collections, Operations, and Funding) to support customer and account servicing needs
  • Ensure accurate documentation of customer interactions and adherence to company policies and procedures
  • Assist with training, onboarding, and ongoing development of customer service staff
  • Support the implementation and maintenance of customer‑facing systems and portals
  • Participate in process improvement initiatives to enhance efficiency, compliance, and customer satisfaction
  • Perform other related duties as assigned

Required Skills & Abilities

  • Strong leadership and people‑management skills with the ability to motivate and develop a service‑oriented team
  • Excellent verbal and written communication skills, including conflict resolution and active listening
  • Proven ability to manage escalations and resolve customer concerns in a professional and diplomatic manner
  • Strong organizational, analytical, and problem‑solving skills
  • Proficiency in Microsoft Excel and general business systems; ability to learn leasing and servicing platforms quickly
  • Ability to manage multiple priorities in a fast‑paced financial services environment

Education & Experience

  • Associate’s or Bachelor’s degree in Business, Accounting, Finance, or a related field preferred
  • Minimum of five (5) years of customer service experience, including at least two (2) years in a supervisory or management role
  • Prior experience in leasing, finance, or financial services strongly preferred