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Customer Service Manager Jobs in Ladson, SC (NOW HIRING)

Food Lion

PT Customer Service Leader

Saint George, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Summerville, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

FT Customer Service Leader

Moncks Corner, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Goose Creek, SC · On-site

$15.75 - $21.50/hr

Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...

Bridgestone Americas, Inc

Service Manager

James Island, SC · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

HomeTeam Pest Defense

Service Manager

Charleston, SC · On-site

$63K - $68K/yr

Handle customer complaints; investigate and resolve customer service concerns * Assist technicians ... Actively manage performance and motivate service staff * Follow and enforce work procedures ...

Bridgestone

Service Manager

James Island, SC · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ladson, SC

Customer Service Manager information

See Ladson, SC salary details

$23K

$54.5K

$94.9K

How much do customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service manager in Ladson, SC is $54,507.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Ladson, SC? The most popular types of Customer Service jobs in Ladson, SC are:
What job categories do people searching Customer Service Manager jobs in Ladson, SC look for? The top searched job categories for Customer Service Manager jobs in Ladson, SC are:
What cities near Ladson, SC are hiring for Customer Service Manager jobs? Cities near Ladson, SC with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Ladson, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,507 per year, or $26.2 per hour.

Customer Service Manager - 1431

SP Associates

Charleston, SC • On-site

Full-time

Re-posted 7 days ago

Job description

We are seeking a Customer Service Manager to lead a team of internal sales representatives while ensuring excellent customer support and efficient order management for a global manufacturer of specialized textile-based materials and coated fabrics serving industries such as construction, roofing, protective packaging, and industrial applications. This role will work closely with sales, production, operations, and logistics teams to ensure smooth processing and delivery of textile-based products to customers across domestic and international markets.

Key Responsibilities:

  • Lead Internal Sales team members, develop sales strategies, and ensure achievement of sales targets to support revenue growth.
  • Inspire, mentor, and motivate team members while conducting annual performance reviews.
  • Track and analyze sales metrics, identify performance improvement opportunities, and prepare reports for senior management.
  • Build and maintain strong relationships with customers and outside sales representatives in textile, construction, and industrial material markets.
  • Follow up with customers regarding coated fabrics, laminated textiles, and industrial textile products while addressing inquiries or concerns.
  • Serve as the primary point of contact for customers while coordinating with internal teams to resolve product, order, or delivery issues.
  • Submit orders to operations on time to ensure efficient production, shipment, and delivery of textile materials.
  • Work closely with internal teams to ensure timely and accurate delivery of textile-based products.
  • Manage shipping and sales documentation including sales orders, invoicing, account details, and sales history records.
  • Ensure customers are invoiced promptly according to shipping terms.
  • Coordinate with Finance to generate new SKUs and work with operations to ensure textile products are produced and delivered on schedule.
  • Coordinate outbound shipments with carriers, brokers, and logistics partners as required.
  • Work with warehouse teams to coordinate local shipments and ensure proper handling of textile materials.
  • Maintain organized shipping documentation and shared folders so records related to shipments are accessible to team members.
  • Provide support to other team members and departments as needed to ensure efficient customer service operations.

Qualifications:

  • Experience managing a customer service or internal sales team in textile or manufacturing environments.
  • Experience working with technical textiles, coated fabrics, laminated materials, or industrial textile products.
  • Strong leadership, communication, and relationship management skills.
  • Experience coordinating with production, operations, warehouse, and logistics teams.
  • Strong organizational and reporting skills with attention to detail.