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Customer Service Manager Jobs in Kitchener, ON (NOW HIRING)

Magna

Customer Service Administrator

Guelph, ON · On-site

CA$60K - CA$80K/yr

Completion of diploma in Material Management, Supply Chain/Logistics or related field an asset * Previous experience in a customer service/administrative role preferred * Previous experience with ...

U-Haul

Customer Service Representative

Milton, ON · On-site

CA$17.60 - CA$18.60/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Burlington, ON

CA$17.60 - CA$18.60/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Circle K

Customer Service Representative

Elmira, ON · On-site

Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and ... Notifies Store Manager of any equipment failure or maintenance/supply needs. Merchandising:

H2O4Life

Customer Service Representative

Cambridge, ON

CA$70K - CA$80K/yr

Customer Service Representative Join H2O4Life, a proudly Canadian company offering competitive pay, bonuses and paid training -- no experience required. This is a Monday to Friday position with no ...

H2O4Life

Customer Service Representative

Kitchener, ON

CA$70K - CA$80K/yr

Customer Service Representative Join H2O4Life, a proudly Canadian company offering competitive pay, bonuses and paid training -- no experience required. This is a Monday to Friday position with no ...

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Customer Service Manager information

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Kitchener, ON?

The most popular types of Customer Service jobs in Kitchener, ON are:

What are popular job titles related to Customer Service Manager jobs in Kitchener, ON?

For Customer Service Manager jobs in Kitchener, ON, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Kitchener, ON look for?

The top searched job categories for Customer Service Manager jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Customer Service Manager jobs?

Cities near Kitchener, ON with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Customer Service Administrator

Magna

Guelph, ON • On-site

CA$60K - CA$80K/yr

Full-time

Re-posted 28 days ago

Key responsibilities

  • Maintains accurate paperwork, reports, and information regarding shipment of customer requirements

  • Creates and maintains trucking schedules and follows up on them as needed

  • Responds to issues with critical parts and communicates relevant product information to customers

Job description

Job descriptions may display in multiple languagesbased on your language selection.

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

QUALIFICATIONS NECESSARY TO DO THE JOB:

  • Immediate, open temporary position (one year requirement)
  • $60,000 - $80,000
  • Grade 12 education or equivalent required
  • Completion of diploma in Material Management, Supply Chain/Logistics or related field an asset
  • Previous experience in a customer service/administrative role preferred
  • Previous experience with Mapics (or similar system) and Microsoft Excel required
  • Previous experience with Chrysler CMS or SMART system an asset
  • Previous experience with DDL and Future III and AS 400 an asset
  • Excellent verbal and written communication skills
  • Friendly telephone manner and effective interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Ability to work independently with minimal supervision
  • Problem solving skills to deal with issues as they arise

MAIN DUTIES:

  • Maintains accurate paperwork, reports and information regarding shipment of customer requirements
  • Creates and maintains trucking schedule. Follows up on schedule when required
  • Communicate all relevant product information; customer requirements, shipment status, shortages, customer risk
  • Responds immediately to any issues that arise with critical parts
  • Oversees internal and external customer requests. Follows up on completion of all requests
  • Maintains customer service delivery standards to ensure target of 100% Delivery Performance is met
  • Monitors and maintains customer-based programs
  • Investigates inventory issues as required
  • Participates in team meetings and continuous improvement initiatives
  • Perform other duties as required
Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.


Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.


Worker Type:

Regular / Permanent

Group:

Magna Exteriors

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