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Customer Service Manager Jobs in Keizer, OR (NOW HIRING)

Mr. Rooter

Customer Service Representative

Salem, OR · On-site

$19/hr

You are responsible for scheduling service calls and managing and monitoring the daily service schedule to meet customer & company requirements. Exemplifying our code of values, you show respect and ...

Walgreens

Customer Service Associate

Newberg, OR · On-site

$15.25 - $21/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Newberg, OR · On-site

$15.25 - $21/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Newberg, OR · On-site

$15.25 - $21/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Newberg, OR

$15.25 - $21/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Newberg, OR · On-site

$15.25 - $21/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Newberg, OR · On-site

$15.25 - $21/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

The Boyd Group

CSR

Mcminnville, OR · On-site

$18 - $25/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

The Boyd Group

CSR

Mcminnville, OR · On-site

$18 - $25/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

Gerber Collision & Glass

CSR

Mcminnville, OR

$18 - $25/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

The Boyd Group

CSR

Mcminnville, OR

$18 - $25/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

Circle K

Customer Service Representative

Albany, OR · On-site

$16 - $21.75/hr

Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and ... Notifies Store Manager of any equipment failure or maintenance/supply needs. Merchandising:

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Keizer, OR

Customer Service Manager information

See Keizer, OR salary details

$24.4K

$57.7K

$100.5K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Keizer, OR is $57,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $69,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Keizer, OR?

The most popular types of Customer Service jobs in Keizer, OR are:

What job categories do people searching Customer Service Manager jobs in Keizer, OR look for?

The top searched job categories for Customer Service Manager jobs in Keizer, OR are:

What cities near Keizer, OR are hiring for Customer Service Manager jobs?

Cities near Keizer, OR with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Keizer, OR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,698 per year, or $27.7 per hour.

Customer Service Representative

Evergreen Plumbing

Salem, OR

$18 - $22/hr

Full-time

Re-posted 22 days ago

Job description

Job Summary

The Call Center Representative plays a critical role in ensuring exceptional customer service by managing inbound and outbound calls, scheduling service appointments, addressing customer inquiries, and resolving issues effectively. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Customer Interaction and Service
This role centers around delivering an excellent customer experience from the first call to post-service follow-up. Responsibilities include:

  • Answering incoming calls promptly and professionally

  • Scheduling and coordinating plumbing and mechanical service appointments using the company's scheduling software

  • Providing accurate information about services, timelines, and availability

  • Resolving customer inquiries and complaints with a focus on first-call resolution

  • Following up with customers after service to ensure satisfaction and address any concerns

  • Reaching out to customers enrolled in membership plans to schedule services and maintenance checks

Communication and Documentation
Keeping things organized and clear is key. This includes:

  • Maintaining accurate customer records and documenting all interactions in the CRM system

  • Escalating complex issues to the appropriate department or supervisor when needed

  • Confirming upcoming appointments and sending reminders to help reduce no-shows

Sales and Upselling

  • Identifying opportunities to upsell additional services or maintenance plans in a helpful, customer-first way

Call Management and Performance

  • Adhering to call scripts and customer service standards to maintain a consistent and positive experience

  • Meeting or exceeding performance metrics like call handling time, customer satisfaction scores, and appointment conversion rates

Qualifications

To succeed in this role, you should have:

  • A high school diploma or equivalent (required)

  • Prior experience in customer service, call center, or administrative support (preferred)

  • Strong phone etiquette and active listening skills

  • The ability to multitask, stay organized, and handle pressure in a busy environment

  • Basic computer skills, including experience with scheduling systems and CRM platforms

  • A positive, team-focused attitude and a genuine desire to help others

Benefits

We offer more than just a job - we offer a team and a future:

  • Competitive hourly pay: $18-$22/hour, based on experience

  • Full benefits for full-time employees

  • A welcoming and supportive work environment

  • Opportunities to grow with a fast-growing, family-owned company

ARE YOU READY TO JOIN OUR TEAM?

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