Shape the customer experience. Grow your career. Cumberland International Trucks is seeking a Service Manager for our Ocala dealership -- someone who brings energy, organization, and a commitment to ...
Shape the customer experience. Grow your career. Cumberland International Trucks is seeking a Service Manager for our Ocala dealership -- someone who brings energy, organization, and a commitment to ...
Service Manager
Ocala, FL · On-site
Shape the customer experience. Grow your career. Cumberland International Trucks is seeking a Service Manager for our Ocala dealership -- someone who brings energy, organization, and a commitment to ...
Service Manager
Ocala, FL · On-site
Shape the customer experience. Grow your career. Cumberland International Trucks is seeking a Service Manager for our Ocala dealership -- someone who brings energy, organization, and a commitment to ...
Customer Service
Bushnell, FL · On-site
$14/hr
Customer Service (Team Member) in BUSHNELL , FL EAP Management Corp dba KFC is looking for people who love serving customers and want to be part of a great restaurant company! With us, you can earn ...
Quick apply
Customer Service
Bushnell, FL · On-site
$14/hr
Customer Service (Team Member) in BUSHNELL , FL EAP Management Corp dba KFC is looking for people who love serving customers and want to be part of a great restaurant company! With us, you can earn ...
Customer Service Supervisor
Bushnell, FL · On-site
$21.25 - $28.70/hr
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...
Customer Service Supervisor
Bushnell, FL · On-site
$21.25 - $28.70/hr
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...
Customer Service Supervisor
Ocala, FL · On-site
$21.25 - $28.70/hr
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...
Customer Service Supervisor
Ocala, FL · On-site
$21.25 - $28.70/hr
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...
Assistant Service Manager
Spring Hill, FL · On-site
$18.90 - $24/hr
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...
Assistant Service Manager
Spring Hill, FL · On-site
$18.90 - $24/hr
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...
Assistant Service Manager
The Villages, FL · On-site
$18.90 - $24/hr
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...
Assistant Service Manager
The Villages, FL · On-site
$18.90 - $24/hr
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...
Assistant Service Manager
Spring Hill, FL · On-site
$18.90 - $24/hr
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...
Assistant Service Manager
Spring Hill, FL · On-site
$18.90 - $24/hr
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...
Assistant Service Manager
The Villages, FL · On-site
$18.90 - $24/hr
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...
New
Assistant Service Manager
The Villages, FL · On-site
$18.90 - $24/hr
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...
New
Be Seen First
Automotive Shop Service Manager
Ocala, FL · On-site
$50K - $65K/yr
Excellent customer service skills to build rapport with customers and address their needs * Sales experience to promote additional services or products to customers * Ability to effectively manage a ...
Quick apply
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Automotive Shop Service Manager
Ocala, FL · On-site
$50K - $65K/yr
Excellent customer service skills to build rapport with customers and address their needs * Sales experience to promote additional services or products to customers * Ability to effectively manage a ...
Be Seen First
Automotive Shop Service Manager
Ocala, FL · On-site
$50K - $65K/yr
Excellent customer service skills to build rapport with customers and address their needs * Sales experience to promote additional services or products to customers * Ability to effectively manage a ...
Quick apply
Be Seen First
Automotive Shop Service Manager
Ocala, FL · On-site
$50K - $65K/yr
Excellent customer service skills to build rapport with customers and address their needs * Sales experience to promote additional services or products to customers * Ability to effectively manage a ...
Commercial Roofing Service Manager
Brooksville, FL · On-site
$90K - $125K/yr
The Service Manager leads the local branch operation, is responsible for selling work, strives to ... Manage customer relations and build/maintain a positive customer base Build a customer base and ...
Quick apply
Commercial Roofing Service Manager
Brooksville, FL · On-site
$90K - $125K/yr
The Service Manager leads the local branch operation, is responsible for selling work, strives to ... Manage customer relations and build/maintain a positive customer base Build a customer base and ...
Commercial Roofing Service Manager
Brooksville, FL · On-site
$90K - $125K/yr
The Service Manager is also responsible for general construction management duties - estimation ... Manage customer relations and build/maintain a positive customer base Build a customer base and ...
Commercial Roofing Service Manager
Brooksville, FL · On-site
$90K - $125K/yr
The Service Manager is also responsible for general construction management duties - estimation ... Manage customer relations and build/maintain a positive customer base Build a customer base and ...
Customer Service Associate
Homosassa, FL · On-site
$10.75 - $15/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Homosassa, FL · On-site
$10.75 - $15/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
$12.25 - $17/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
$12.25 - $17/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Homosassa, FL · On-site
$10.75 - $15/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Homosassa, FL · On-site
$10.75 - $15/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Ocala, FL · On-site
$12.75 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Ocala, FL · On-site
$12.75 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Homosassa, FL · On-site
$10.75 - $15/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Homosassa, FL · On-site
$10.75 - $15/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Homosassa, FL · On-site
$10.75 - $15/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Homosassa, FL · On-site
$10.75 - $15/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Spring Hill, FL · On-site
$12.25 - $17/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Spring Hill, FL · On-site
$12.25 - $17/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Manager information
See Inverness, FL salary details
$18.3K - $23.5K
5% of jobs
$23.5K - $28.7K
14% of jobs
$30.7K is the 25th percentile. Wages below this are outliers.
$28.7K - $33.9K
16% of jobs
The median wage is $38.6K / yr.
$33.9K - $39.1K
17% of jobs
$39.1K - $44.3K
12% of jobs
$44.3K - $49.5K
9% of jobs
$50.7K is the 75th percentile. Wages above this are outliers.
$49.5K - $54.7K
11% of jobs
$54.7K - $59.9K
6% of jobs
$59.9K - $65.1K
5% of jobs
$65.1K - $70.3K
2% of jobs
$70.3K - $75.5K
3% of jobs
$18.3K
$43.4K
$75.5K
How much do customer service manager jobs pay per year?
As of Sep 1, 2026, the average yearly pay for customer service manager in Inverness, FL is $43,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,700.00 and $52,400.00 per year, depending on experience, location, and employer.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Inverness, FL?
The most popular types of Customer Service jobs in Inverness, FL are:
What job categories do people searching Customer Service Manager jobs in Inverness, FL look for?
The top searched job categories for Customer Service Manager jobs in Inverness, FL are:
What cities near Inverness, FL are hiring for Customer Service Manager jobs?
Cities near Inverness, FL with the most Customer Service Manager job openings:
Service Manager
Ocala, FL
Cumberland International Trucks - Ocala, FL
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 14 days ago
Job description
- Service Manager — Ocala, FL
- Lead a high performing team. Shape the customer experience. Grow your career.
Cumberland International Trucks is seeking a Service Manager for our Ocala dealership — someone who brings energy, organization, and a commitment to delivering exceptional customer experiences.
As a family-owned dealership and one of the top truck dealers in North America, we offer a workplace built on support, trust, and meaningful opportunity. Here, leaders grow, people succeed together, and you can build a long-term career with real impact.
The Service Department is the heartbeat of the dealership. The Service Manager sets the tone — building clear processes, strong communication, and a team culture grounded in our Core Values: Honor, Readiness, Victory, and Loyalty.
In this role, you will:
- Lead a service team with clarity, coaching, and accountability
- Strengthen long-term customer relationships through consistency & trust
- Drive productivity, technician development, and operational excellence
- Increase profitability through staffing efficiency & quality standards
- Ensure the department delivers reliable, high-quality workmanship
- Foster collaboration with other departments to support dealership success
- Key Responsibilities
- Manage daily operations of an efficient, profitable Service Department
- Build strong customer relationships through clear communication and followthrough
- Support and guide technicians through training, development, and performance feedback
- Uphold warranty guidelines and ensure accurate documentation
- Maintain high product and technical knowledge to support the team
- Identify opportunities to improve productivity and reduce costs
- Maintain departmental organization, workflow, and adherence to processes
- Collaborate with other departments to achieve dealership goals
- Champion a culture of teamwork, respect, and continuous improvement
- Required Qualifications
- 5+ years of technical experience in the medium/heavyduty truck industry
- Technician training such as ASE and/or OEM certifications (desired)
- Strong internal and external customer service abilities
- Familiarity with warranty processes and guidelines
- Proven ability to lead others in a positive, empowering way
- Strong written and verbal communication skills
- High degree of product and technical knowledge
- Strong organizational abilities and comfort with multitasking
- Preferred Qualifications*
- Working knowledge of Microsoft applications used at this location
- Commitment to personal and professional development
- Knowledge of International and supplier warranty policies
- Ability to support teamwork and a respectful, collaborative environment
A comprehensive, people first benefits package includes:
- 8 Paid Holidays • PTO • Vacation • Paid Birthday Off
- Work-life balance focus
- $500 Employee Referral Bonus
- Mentorship & Internship Programs
- Paid Training & Certification Reimbursements
- 401(k) with Employer Match (Fidelity)
- Medical / Dental / Vision Options
- Life & AD&D Coverage
- Supplemental Life Insurance
- ShortTerm & LongTerm Disability Options
- 24/7 Access to Teladoc
- Free & Confidential Employee Assistance Program
Cumberland International Trucks is an equal opportunity employer committed to a safe, inclusive workplace. Employment decisions are based on qualifications, merit, and business need.
- Ready to make an impact? Apply today.*