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Customer Service Manager Jobs in Inverness, FL (NOW HIRING)

Wendy's

Customer Service Manager

Bushnell, FL · On-site

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Wendy's

Customer Service Manager

Bushnell, FL · On-site

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Chesapeake

Service Manager

Hernando, FL · On-site

Manage contractors to maximize profitability and customer service * Recruit and maintain list of qualified contractors to perform service work as required. * Review completed work orders for accuracy

Chesapeake Utilities

Service Manager

Hernando, FL · On-site

Manage contractors to maximize profitability and customer service * Recruit and maintain list of qualified contractors to perform service work as required. * Review completed work orders for accuracy

Popeyes

Service Manager

Ocala, FL · On-site

$16 - $17/hr

You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing Guests with the best experience possible. Must be committed to ...

Popeyes

Service Manager

Ocala, FL · On-site

$16 - $17/hr

You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing Guests with the best experience possible. Must be committed to ...

KFC

Customer Service

Bushnell, FL · On-site

$14/hr

Customer Service (Team Member) in BUSHNELL , FL EAP Management Corp dba KFC is looking for people who love serving customers and want to be part of a great restaurant company! With us, you can earn ...

KFC

Customer Service

The Villages, FL

$14/hr

Customer Service (Team Member) in THE VILLAGES , FL Central Florida KFC Inc dba KFC is looking for ... Opportunities to grow within the company and move into hourly management roles and beyond What we ...

Walgreens

Customer Service Associate

Homosassa, FL · On-site

$10.75 - $15/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Homosassa, FL · On-site

$10.75 - $15/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Ocala, FL · On-site

$13.50 - $18.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Brooksville, FL · On-site

$11.75 - $16.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Inverness, FL

Customer Service Manager information

See Inverness, FL salary details

$18.3K

$43.4K

$75.5K

How much do customer service manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer service manager in Inverness, FL is $43,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,700.00 and $52,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Inverness, FL? The most popular types of Customer Service jobs in Inverness, FL are:
What job categories do people searching Customer Service Manager jobs in Inverness, FL look for? The top searched job categories for Customer Service Manager jobs in Inverness, FL are:
What cities near Inverness, FL are hiring for Customer Service Manager jobs? Cities near Inverness, FL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Inverness, FL as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,379 per year, or $20.9 per hour.
Customer Service Manager

Customer Service Manager

Wendy's

Bushnell, FL • On-site

Other

Medical, Retirement, PTO

Posted 23 days ago

Wendy's rating

4.7

Company rating: 4.7 out of 10

Based on 2,282 frontline employees who took The Breakroom Quiz

77th of 103 rated fast food restaurants

Job description

What you'll doWHY WENDY’S?

Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager.

We get you. We got you. Here’s what you can expect as a Shift Manager on our team:

  • Perks – Healthcare benefits for full-time shift managers, paid time off, 401(k) with employer match and employee assistance program available for ALL employees
  • Career Growth – Wanna move up? We have opportunities to grow within and beyond our restaurants
  • Paid Training – We’re invested in you, and excited to teach you what you need to know to lead the Wendy’s Way
Responsibilities

WHAT WE EXPECT FROM YOU:

What you bring to the table:

  • You enjoy problem solving, customer service and decision making
  • You want to be a leader and you’re committed to teaching and growing your team
  • A commitment to promoting proper procedures and a culture of food safety
  • Flexible work availability
What we expect from youYou must be willing and able to:

  • Stand and move for most - if not all - of your shift
  • Use restaurant equipment such as a headset, register or grill
  • Follow brand standards and guidelines to prepare great food, serve our customers and maintain a clean restaurant that you’re proud to work in
  • Secure reliable transportation to travel to your home store and other locations (restaurants, area office, etc.) occasionally for training and other tasks

For more information on specific equipment or job requirements, see the job description or talk to the hiring manager.

Real food. Real people.

We are a proud equal opportunity employer all ages, races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs.

Wendy’s has an ongoing need for this role

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

What Wendy's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wendy's logo

About Wendy's

Sourced by ZipRecruiter

Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1969

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