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Customer Service Manager Jobs in Inverness, FL (NOW HIRING)

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Service Manager

Inverness, FL · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Customer Service (Team Member) in BUSHNELL , FL EAP Management Corp dba KFC is looking for people who love serving customers and want to be part of a great restaurant company! With us, you can earn ...

Customer Service Supervisor

Oxford, FL · On-site

$21.25 - $28.70/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

Customer Service Account Manager Architectural Products Group Brooksville, Florida, United States | Nephi, Utah, United States Job ID: 526653 Oldcastle, a CRH company, is reinventing what's possible ...

New

Job Summary A Customer Service Account Manager will serve as the primary point of contact for assigned accounts ensuring exceptional customer satisfaction by managing client relationships, addressing ...

New

Customer Service Associate

Crystal River, FL · On-site

$10.75 - $15/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

New

Customer Service Associate

Crystal River, FL · On-site

$10.75 - $15/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

New

Customer Service Associate

Spring Hill, FL · On-site

$12.25 - $17/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Customer Service Associate

Spring Hill, FL

$12.25 - $17/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Customer Service Associate

Wildwood, FL

$12.50 - $17.25/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

Customer Service Associate

Wildwood, FL · On-site

$12.50 - $17.25/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

Customer Service Associate

Ocala, FL

$13.50 - $18.50/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate

Ocala, FL · On-site

$13.50 - $18.50/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate

The Villages, FL · On-site

$12.75 - $17.50/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Customer Service Manager information

See Inverness, FL salary details

$18.3K

$43.4K

$75.5K

How much do customer service manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer service manager in Inverness, FL is $43,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,700.00 and $52,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the most commonly searched types of Customer Service jobs in Inverness, FL? The most popular types of Customer Service jobs in Inverness, FL are:
What are popular job titles related to Customer Service Manager jobs in Inverness, FL? For Customer Service Manager jobs in Inverness, FL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Inverness, FL look for? The top searched job categories for Customer Service Manager jobs in Inverness, FL are:
What cities near Inverness, FL are hiring for Customer Service Manager jobs? Cities near Inverness, FL with the most Customer Service Manager job openings:
Customer Service Manager

Customer Service Manager

Wendy's

Bushnell, FL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago


Wendy's rating

4.7

Company rating: 4.7 out of 10

Based on 2,312 frontline employees who took The Breakroom Quiz

76th of 104 rated fast food restaurants


Job description

Why Wendy's
WHY WENDY'S?
Families come in all shapes and sizes, that includes the Wendy's family - the people you will work with as a Shift Manager.
We get you. We got you. Here's what you can expect as a Shift Manager on our team:
  • Perks - Healthcare benefits for full-time shift managers, paid time off, 401(k) with employer match and employee assistance program available for ALL employees
  • Career Growth - Wanna move up? We have opportunities to grow within and beyond our restaurants
  • Paid Training - We're invested in you, and excited to teach you what you need to know to lead the Wendy's Way
Responsibilities
WHAT WE EXPECT FROM YOU:
What you bring to the table:
  • You enjoy problem solving, customer service and decision making
  • You want to be a leader and you're committed to teaching and growing your team
  • A commitment to promoting proper procedures and a culture of food safety
  • Flexible work availability

What we expect from you
You must be willing and able to:
  • Stand and move for most - if not all - of your shift
  • Use restaurant equipment such as a headset, register or grill
  • Follow brand standards and guidelines to prepare great food, serve our customers and maintain a clean restaurant that you're proud to work in
  • Secure reliable transportation to travel to your home store and other locations (restaurants, area office, etc.) occasionally for training and other tasks

For more information on specific equipment or job requirements, see the job description or talk to the hiring manager.
Real food. Real people.
We are a proud equal opportunity employer all ages, races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs.
Wendy's has an ongoing need for this role
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

What Wendy's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Wendy's logo

About Wendy's

Sourced by ZipRecruiter

Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1969