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Customer Service Manager Jobs in Howell, NJ (NOW HIRING)

Private Listing

Service Manager

New York, NY

$80K - $85K/yr

We're seeking an experienced Service Manager to lead front-of-house operations and deliver an exceptional guest experience in a dynamic Brooklyn restaurant. This is a hands-on leadership role for a ...

Bergeys Trucks Inc

Service Manager

Robbinsville, NJ · On-site

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924 ... Attends managers meetings. * Monitors and controls the performance of the department using ...

Bergey's

Commercial Service Manager

Trenton, NJ · On-site

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924 ... Attends managers meetings. * Monitors and controls the performance of the department using ...

Midas

Automotive Service Manager

NJ · On-site

$50K - $75K/yr

Replies within 24 hours At Midas we are dedicated to providing quality services to customer ... We are looking for automotive service managers to manage and direct all service department ...

Bergey's

Service Manager

Trenton, NJ · On-site

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924 ... Attends managers meetings. * Monitors and controls the performance of the department using ...

Midas

Assistant Service Manager

Toms River, NJ · On-site

$45K - $65K/yr

Replies within 24 hours At Midas we are dedicated to providing quality services to customer ... We are looking for automotive service managers to manage and direct all service department ...

Bergey's Auto Dealers

Service Manager

Trenton, NJ · On-site

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924 ... Attends managers meetings. * Monitors and controls the performance of the department using ...

Bergey's Auto Dealers

Service Manager

Trenton, NJ · On-site

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924 ... Attends managers meetings. * Monitors and controls the performance of the department using ...

Mr. Appliance

Service Manager

Jamesburg, NJ · On-site

$100K - $120K/yr

Service Manager - Appliance Repair Mr. Appliance of Central NJ $80,000-$90,000 base salary ... Leading the team to meet (and usually exceed) weekly and monthly revenue and customer-satisfaction ...

Midas

Automotive Service Manager

Englishtown, NJ · On-site

$55K - $100K/yr

Replies within 24 hours At Midas we are dedicated to providing quality services to customer ... We are looking for automotive service managers to manage and direct all service department ...

Milea Auto Group

AUTOMOTIVE SERVICE MANAGER

New York, NY · On-site

$100K - $150K/yr

Responsibilities: - Oversee the daily operations of the service department - Manage a team of service technicians and customer service representatives - Ensure high-quality service and customer ...

Midas

Automotive Service Manager

Englishtown, NJ · On-site

$60K - $80K/yr

Training & development At Midas we are dedicated to providing quality services to customer vehicles ... We are looking for automotive service managers to manage and direct all service department ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Howell, NJ

Customer Service Manager information

See Howell, NJ salary details

$24.6K

$58.2K

$101.4K

How much do customer service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service manager in Howell, NJ is $58,236.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $70,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Howell, NJ?

The most popular types of Customer Service jobs in Howell, NJ are:

What job categories do people searching Customer Service Manager jobs in Howell, NJ look for?

The top searched job categories for Customer Service Manager jobs in Howell, NJ are:

What cities near Howell, NJ are hiring for Customer Service Manager jobs?

Cities near Howell, NJ with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Howell, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $58,236 per year, or $28 per hour.

Plumbing Service Manager

Binsky Home Service

Somerset, NJ • On-site

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description


Job description

Who We Are:

Binsky Home Service, a residential service provider located in New Jersey is seeking a Residential Plumbing Service Manager. Backed by over 80 years of experience, Binsky Home Service has become a trusted name in-home services among our neighbors in central New Jersey. Our staff includes skilled Plumbers, HVAC Technicians, HVAC Installers and Electricians who truly care about satisfying our customers.

Why We Need You:

We need talented individuals, like you, who care about the company and our customers, and can help us continue to grow and succeed!

The Role:

The Plumbing Service Manager is a key role within our department. The Plumbing Service Manager works closely with our Plumbing department to ensure all jobs are performed with quality workmanship and uphold excellent customer satisfaction. All job duties performed by the Plumbing Service Manager must be performed with the department’s goals and objectives in mind. The Plumbing Service Manager will report to the General Manager.

Responsibilities:

· As the Plumbing Service Manager, you are responsible for the management, facilitation, administration, growth and profitability of the Plumbing department.

· Work closely with dispatchers to assign jobs for the next day and follow up with technicians when needed

· Communicating with all parties involved, you keep track of each job within the schedule and lead your team to achieve revenue goals

· Regularly meet with each person on your team, formally and informally, to provide the necessary training and technical support required

· Understand the goals of the department and hold your team accountable for accomplishing goals

· Prepare quotes and estimates for recommended work

· Follow-up with customers in a timely manner

· Reviews technicians' work and performance to ensure quality meets established standards

· Create, maintain and approve on call schedule for technicians

· Assist in completing accurate and timely paperwork

· Maintains positive relations with other staff members, suppliers, vendors and customers

· Implement routine service meetings to ensure company values and standards are being met

· Additional tasks and responsibilities as required to maintain efficient department operations

Qualifications and Skills:

· Proven experience in Residential Plumbing Service Management or a similar supervisory role within the Proven experience in Residential Plumbing Service Management or a similar supervisory role within the Residential HVAC or Plumbing industry. Experienced service technicians seeking to move into the role of Service Manager will also be considered.

· Excellent verbal and written communication skills

· Excellent problem-solving skills and attention to detail

· Technical aptitude with knowledge of local codes

· Strong leadership abilities with the ability to effectively manage and train a team

· Strong computer skills

· Excellent communication and interpersonal skills

· Knowledge of Service Titan

· Valid driver’s license with clean driving record

Benefits

· Paid vacation days

· Paid holidays

· Health benefits for you and your family

· Retirement Plan

· Paid travel to national training

Education and Experience:

· 5+ years Residential HVAC or Plumbing experience

· EPA Certification