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Customer Service Manager Jobs in Howell, MI (NOW HIRING)

pca

Sr. Customer Service Representative

Plymouth, MI · On-site

$18.25 - $25.25/hr

The Senior Customer Service Representative is responsible for providing superior service to ... Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time ...

SpartanNash Company

Lead, Customer Service

Fenton, MI · On-site

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... This role is responsible to provide and maintain a high standard of customer service in the store ...

SpartanNash

Lead, Customer Service

Fenton, MI · On-site

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... This role is responsible to provide and maintain a high standard of customer service in the store ...

Kohl's

Full-Time Customer Service Supervisor

Fenton, MI · On-site

$20.75/hr

Role Specific Information About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent ...

PCA

Sr. Customer Service Representative

Plymouth, MI · On-site

$55K - $68K/yr

Senior Customer Service Representative The Senior Customer Service Representative is responsible ... Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time ...

Domino's

Customer Service Representative

West Bloomfield, MI · On-site

$14.75 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... For those opting to become managers sometime in their professional careers, Management Trainee ...

Domino's

Customer Service Representative

South Lyon, MI · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... For those opting to become managers sometime in their professional careers, Management Trainee ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Howell, MI

Customer Service Manager information

See Howell, MI salary details

$22.9K

$54.3K

$94.5K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Howell, MI is $54,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Howell, MI?

The most popular types of Customer Service jobs in Howell, MI are:

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For Customer Service Manager jobs in Howell, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Howell, MI look for?

The top searched job categories for Customer Service Manager jobs in Howell, MI are:

What cities near Howell, MI are hiring for Customer Service Manager jobs?

Cities near Howell, MI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Howell, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,273 per year, or $26.1 per hour.

Sr. Customer Service Representative

pca

Plymouth, MI • On-site

$18.25 - $25.25/hr

Full-time

Re-posted 3 days ago

Packaging Corporation Of America rating

7.7

Company rating: 7.7 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

36th of 122 rated packaging manufacturers

Job description

The Senior Customer Service Representative is responsible for providing superior service to customers.  This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders.  Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.  The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling.  Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed. 

Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.

May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

 

BASIC REQUIREMENTS:

Education equivalent to high school diploma required. 

Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook

 

PREFERRED REQUIREMENTS:

Associates degree or college accounting coursework.

Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.

Previous experience using an automated order entry system.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations. 

The ability to network and build relationships with individuals of various experience and corporate positions. 

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

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