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Customer Service Manager Jobs in Howell, MI (NOW HIRING)

Beztak

Service Manager

West Bloomfield, MI · On-site

Beztak is looking to hire a Service Manager to join our team. This position is responsible for ... Motivate and hold accountable a team to provide excellent customer service and high-quality repairs ...

Beztak

Service Manager

West Bloomfield, MI · On-site

Beztak is looking to hire a Service Manager to join our team. This position is responsible for ... Motivate and hold accountable a team to provide excellent customer service and high-quality repairs ...

Safe Tire & Auto

Service Manager

Novi, MI · On-site

ResponsibilitiesDeliver exceptional customer service while listening and consulting customersFollowing up with customers, services requested, estimated completion times etc.Oversee complete vehicle ...

Texas Roadhouse

Service Manager

Fenton, MI

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Fenton, MI · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

PetSuites

Customer Service Supervisor

Novi, MI · On-site

$14 - $16/hr

... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ... in customer service and conflict resolution Detail-oriented and organized Professional in both ...

PetSuites

Customer Service Supervisor

Novi, MI · On-site

$14 - $16/hr

... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ... in customer service and conflict resolution Detail-oriented and organized Professional in both ...

The UPS Store

Customer Service

Brighton, MI · On-site

$14/hr

We are looking for counter help / customer service person for The UPS Store of Brighton, MI. The position involves shipping UPS packages, packaging items, printing, sorting mail, and generally taking ...

pca

Sr. Customer Service Representative

Plymouth, MI · On-site

$18.25 - $25.25/hr

The Senior Customer Service Representative is responsible for providing superior service to ... Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time ...

SpartanNash Company

Lead, Customer Service

Fenton, MI · On-site

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... This role is responsible to provide and maintain a high standard of customer service in the store ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Howell, MI

Customer Service Manager information

See Howell, MI salary details

$22.9K

$54.3K

$94.5K

How much do customer service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service manager in Howell, MI is $54,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Howell, MI?

The most popular types of Customer Service jobs in Howell, MI are:

What are popular job titles related to Customer Service Manager jobs in Howell, MI?

For Customer Service Manager jobs in Howell, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Howell, MI look for?

The top searched job categories for Customer Service Manager jobs in Howell, MI are:

What cities near Howell, MI are hiring for Customer Service Manager jobs?

Cities near Howell, MI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Howell, MI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,273 per year, or $26.1 per hour.

Service Manager

Beztak

West Bloomfield, MI • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 13 days ago

Beztak rating

5.5

Company rating: 5.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

188th of 204 rated real estate companies

Job description

Beztak, a national Real Estate Development, Construction, and Property Management company, wants you to join our family of talented individuals. We are seeking to hire bright, dynamic leaders who have a passion for service and a commitment to excellence.
Beztak is looking to hire a Service Manager to join our team. This position is responsible for supervising their maintenance team to ensure the property, grounds, and equipment are safe, orderly, and visibly appealing.
ESSENTIAL FUNCTIONS:
  • Oversees the coordination of building space allocation and layout, communication services, and facility expansion.
  • Plans budgets and schedules facility modifications, including cost estimates.
  • Inspects construction and installation progress.
  • Motivate and hold accountable a team to provide excellent customer service and high-quality repairs in a timely manner.
  • Performs various duties such as building repairs, snow removal, or groundskeeping to provide residents with a clean and well-maintained living environment.
  • Responsible for the hiring of team members and providing continuous learning and development of their team.
  • Documents replacement of appliances, carpet, vinyl, water heaters, condensers, etc., in all units. Also tracks systems repairs, apartment painting (full paint or touch-up), refrigerator coil cleaning, and other major repairs.
  • Working in a high-pressure environment, interacting with difficult customers/vendors, handling urgent matters, resolving conflicts, having effective interpersonal skills.
  • Operating a company vehicle or personal vehicle (as required) to perform job duties. Candidates must be willing and able to drive for work-related purposes as needed.

PERSONAL QUALITIES:
  • Flexible, innovative, and demonstrates the ability to lead and manage
  • High integrity, positive attitude, mission driven and self-directed

QUALIFICATIONS AND EDUCATION:
  • High school diploma or related Vocational Training and/or equivalent work experience
  • HVAC knowledge and EPA certification preferred
  • 1-2 years supervisory experience

BEZTAK PERKS & BENEFITS:
Beztak has an exciting, growth-focused culture, and we strongly believe in promotion from within. While certain positions require past work experience in a specific role, you don't have to have any experience in property management to join the Beztak team. Beztak culture is one that is built upon the three E's: Excellent, Ethical and Effective, and we pride ourselves on benefits programs and perks that take care of our team.
Some of our most popular benefits include:
  • 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation
  • Generous Paid Time Off in addition to paid company holidays and a "Float" Holiday to celebrate a day or holiday that you hold special
  • Life Insurance, provided at no cost to the employee.
  • Five medical plan options - several including a Health Savings Account with an employer contribution
  • Employee Assistance Program - free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
  • Employee Referral Program
  • Tuition Reimbursement Program

PHYSICAL DEMANDS
This position requires frequent standing and walking with occasionally climbing stairs, bending over, or reaching overhead. Pulling, lifting, or carrying up to 50 pounds.
WORK ENVIRONMENT
  • Work is performed in both indoor and outdoor environments, including occupied and unoccupied apartment units, maintenance shops, and common areas.
  • Exposure to varying weather conditions such as heat, cold, rain, and snow is common. May occasionally be exposed to extreme conditions, including high heat, humidity, freezing temperatures, and heavy rain while performing outdoor tasks.
  • Exposure to dust, dirt, pollen, debris, cleaning agents, paint fumes, construction or repair-related odors and other airborne particles.
  • Occasional exposure to grounds maintenance chemicals such as fertilizers, herbicides, pesticides, and ice melt.
  • Exposure to moderate to loud noise levels from tools, machinery, and equipment.
  • May involve working in confined spaces, heights, and areas with limited ventilation.
  • Use of personal protective equipment (PPE) such as gloves, goggles, masks, and hearing protection may be required.
  • You will also periodically be confined to a vehicle.

REASONABLE ACCOMODATION STATEMENT
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

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