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Customer Service Manager Jobs in Hamilton, NJ (NOW HIRING)

SKF Group

Customer Service Manager, Aerospace

New York, NY · On-site

$123K - $139K/yr

Customer Service Manager, Aerospace Location: Falconer, Ny Salary Range: $123,000.00 to $139,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is ...

McCarthy Tire Service

Service Manager

Levittown, PA · On-site

Service Manager Ready to accelerate your career while helping our customers move forward? McCarthy Tire Service is seeking a Service Manager to oversee the daily operations of our commercial tire ...

NY Marketing Firm

Customer Service Management

New York, NY

$17.50 - $23.75/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

NY Marketing Firm

Customer Service Management

New York, NY

$17.50 - $23.75/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

McCarthy Tire

Service Manager

Levittown, PA · On-site

Service Manager Ready to accelerate your career while helping our customers move forward? McCarthy Tire Service is seeking a Service Manager to oversee the daily operations of our commercial tire ...

LB Capital

Customer Service Representative (CSR)

Bristol, PA · On-site

$15.75 - $21.25/hr

Utilize ServiceTitan software to manage and maintain customer service operations effectively. * Interact with customers via phone, email, and chat to address their queries, concerns, and service ...

BEUMER Group

Service Manager

Somerset, NJ · On-site +1

$115K - $125K/yr

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

BEUMER Group

Service Manager

Somerset, NJ · On-site

$115K - $125K/yr

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Hamilton, NJ

Customer Service Manager information

See Hamilton, NJ salary details

$24.3K

$57.6K

$100.2K

How much do customer service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service manager in Hamilton, NJ is $57,561.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $69,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Hamilton, NJ?

The most popular types of Customer Service jobs in Hamilton, NJ are:

What are popular job titles related to Customer Service Manager jobs in Hamilton, NJ?

For Customer Service Manager jobs in Hamilton, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Hamilton, NJ look for?

The top searched job categories for Customer Service Manager jobs in Hamilton, NJ are:

What cities near Hamilton, NJ are hiring for Customer Service Manager jobs?

Cities near Hamilton, NJ with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Hamilton, NJ as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,561 per year, or $27.7 per hour.

Dispatcher & Customer Service Manager

Mr. Rooter Plumbing Of Central New Jersey

Freehold, NJ • On-site

$17 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Dispatcher & Customer Service Manager

Leadership Opportunity | Mr. Rooter Plumbing

We are seeking a Dispatcher & Customer Service Manager to lead, train, and elevate our dispatch and customer service team. This is a key leadership role responsible for driving operational efficiency, customer satisfaction, and team performance.

Due to company growth, this position is ideal for an experienced dispatcher, office manager, or customer service leader who thrives in a fast-paced service environment and is ready to take the next step in their career.


Why Join Our Team

  • Competitive salary based on experience
  • Performance-based incentives
  • Paid time off
  • 401(k) with company match
  • Health, dental, and vision insurance
  • Ongoing leadership training and professional development
  • Long-term growth and advancement opportunities

This is an opportunity to join a respected, growth-oriented company that values integrity, accountability, teamwork, and excellence.


About the Role

As the Dispatcher & Customer Service Manager, you will oversee daily office operations related to dispatching and customer communication. You will ensure calls are handled professionally, schedules are optimized, and customers receive a best-in-class experience from first contact through job completion.

You will work closely with ownership, management, and service professionals to align operations with company goals.


Key Responsibilities

  • Manage and lead the dispatch and customer service team
  • Oversee daily scheduling and job coordination
  • Ensure consistent use of company processes and systems
  • Coach, train, and develop dispatch and customer service staff
  • Monitor KPIs including booking rate, customer satisfaction, and efficiency
  • Handle escalated customer concerns and ensure timely resolution
  • Collaborate with management to improve workflows and performance
  • Maintain a positive, accountable, team-oriented office culture

Requirements

  • Previous experience in dispatching, customer service management, or office management (service industry preferred)
  • Strong leadership and coaching skills
  • Excellent communication and organizational abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Comfortable using Service Titan dispatch software, and digital tools
  • Professional demeanor and high attention to detail

How to Apply

We are interviewing now, and interview slots are limited.

Apply online or contact management directly to be considered.

If you’re ready to lead a team, drive results, and grow your career with a company that invests in its people, apply today.

Apply