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Customer Service Manager Jobs in Griffith, IN (NOW HIRING)

Integrity Trade Services

Customer Service

Frankfort, IL

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

Manage all Data Synchronization programs of all related customer portals. * Assist with Accounts ... Administrative and Data Entry skills Why choose Integrity Trade Services? At ITS, we offer our ...

Texas Roadhouse

Service Manager

Dyer, IN · On-site

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Tinley Park, IL · On-site

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Dyer, IN

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Portage, IN · On-site

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Portage, IN · On-site

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Tinley Park, IL

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Atkore

Customer Service Account Manager II

Harvey, IL · On-site

$47K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Account Manager II Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

Atkore

Customer Service Account Manager II

Merrillville, IN · On-site

$47K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Account Manager II Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Griffith, IN

Customer Service Manager information

See Griffith, IN salary details

$22K

$52.2K

$90.8K

How much do customer service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer service manager in Griffith, IN is $52,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Griffith, IN?

The most popular types of Customer Service jobs in Griffith, IN are:

What are popular job titles related to Customer Service Manager jobs in Griffith, IN?

For Customer Service Manager jobs in Griffith, IN, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Griffith, IN look for?

The top searched job categories for Customer Service Manager jobs in Griffith, IN are:

What cities near Griffith, IN are hiring for Customer Service Manager jobs?

Cities near Griffith, IN with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Griffith, IN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,157 per year, or $25.1 per hour.

Service Manager

TR Miller Heating, Cooling and Plumbing

Tinley Park, IL • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

TR Miller Heating, Cooling, Plumbing, and Electrical is a fast-growing company committed to growth and investing in its people. We're looking for a passionate Service Manager who doesn't just want a job, but a career spent building something better. In this role, you'll be the backbone of our service quality - directly impacting our reputation by leading, coaching, and developing a team of skilled technicians across HVAC and Plumbing. If you're a hands-on leader who thrives on problem-solving and fostering a culture of excellence, this is your chance to shine.
  • Proudly recognized on the Inc. 5000 list for the 6th year in a row - TR Miller continues to grow as one of North America's fastest-growing private companies, thanks to a relentless team spirit and unwavering drive for excellence.
  • Recognized as Chicago Tribune's Top Workplace of 2025
  • Company Events & Team Culture: From casino nights and bowling outings to fall festivals, baseball games, and tubing trips - we make sure our team has fun together outside of work.
  • President's Club: Top performers earn an all-expenses-paid trip for themselves and a guest, including flights, accommodations, and spending money. Destinations have included Nashville and Las Vegas, with our next trip set for Cancun, Mexico!

Responsibilities
  • Lead & Coach: Manage and develop a team of HVAC and Plumbing service technicians (and dispatch as applicable) through regular one-on-ones, ride-alongs, and weekly technical training
  • Drive the "First Time Fix Rate": Troubleshoot any hurdles in real-time to prevent project delays and foster a culture where we get it right the first time
  • Own the Results: Drive the service department's success - from revenue and margins to average ticket size and membership growth
  • Champion the 5-Star Experience: Ensure every call results in a happy customer and a glowing review by minimizing callbacks and maximizing first-call resolutions
  • Optimize Operations: Use ServiceTitan to run clear scorecards and improve processes so trucks roll on time and issues are resolved fast
  • Collaborate: Partner with Install, Sales, and Office teams to ensure a seamless "TR Miller experience" for every homeowner

Note: This job description is not intended to contain a comprehensive list of all activities, duties, and responsibilities that are required. Activities, duties, and responsibilities may change, or new ones may be added at any time, with or without notice.
Pay and Benefits
  • Schedule: Monday - Friday 7:00am - 4:00pm (one Saturday a month is expected during peak season)
  • Pay: $80,000 - $90,000/annually plus bonus (based on experience)
  • Reliable, take-home company vehicle
  • Weekly Pay
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Met Law
  • Pet Insurance
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Regular company events and outings throughout the year
  • President's Club - Annual all-expenses-paid trip for top performers + guest
  • 10 days of Paid Time Off (PTO) per year, plus an additional 5 days after reaching 5 years with TR Miller
  • 7 paid holidays
  • 401(k) plan with a 4% company match
  • Tuition Reimbursement
  • Tool Buyback Program
  • A family. This is last on the list because it's the most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You'll come to love our company outings and you'll build life-long friendships at TR Miller Heating, Cooling, Plumbing, and Electrical

About Us
  • TR Miller Heating, Cooling, Plumbing, and Electrical has been serving Plainfield and the surrounding area since 2008. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel.
  • If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about TR Miller Heating, Cooling, Plumbing, and Electrical by visiting TRMillerHeatingandCooling.com. When you're ready, please follow the directions to apply for this position

Requirements
  • Minimum 2-3+ years of proven leadership experience
  • A strong understanding of service metrics (revenue, margins, average ticket, and conversion)
  • Strong ability to de-escalate high-pressure situations with customers and technicians with empathy and professionalism
  • Strong ability to inspire and lead a service team with a focus on "trust and integrity"
  • Valid driver's license with clean driving record
  • Must be comfortable riding in a vehicle for extended periods and participating in ride-alongs with technicians in the field
  • Must be able to remain in a stationary position (seated) for prolonged periods
  • Frequent use of computer, keyboard, and telephone headset
  • Everyone is required to submit a pre-employment background check prior to start date

TR Miller is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities so that they can perform the essential job functions unless doing so would impose an undue hardship on the operation of the business.
Salary Description
Pay: $80,000 - $90,000/annually plus bonus

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