Capital One Remote Customer Service Jobs in Griffith, IN

Lead Relationship Manager - Payments Acceptance (Remote-Eligible)

The Principal Relationship Manager is responsible for sales, business development, project management, and client management for merchants within assigned industry verticals including Hotel, Car Rental, Lodging, and Entertainment, with a primary focus on supporting large national accounts that operate in franchise models. Key objectives include driving and protecting incremental revenue, improving market share, and enhancing the customer experience while maximizing profitability against priority goals and initiatives.

Responsibilities:

• Strategic Growth: Establishing relationships with enablement partners and managing large national franchise accounts to maximize transaction volume and market share while identifying new internal and external business opportunities.

• Client Presentations & Market Insights: Leveraging data analysis and market research experience to create compelling, data-driven presentations and tailored strategic recommendations for enterprise clients.

• Product & Marketing: Ensuring the implementation of value-added products, broadening our acceptance footprint, and executing marketing initiatives to improve merchant awareness and increase transactions.

• Operational Excellence: Implementing operational initiatives, ensuring compliance with network change release processes and business practices, and verifying that partners include all appropriate company products in their offerings.

• Client Facing: This will will require travel up to 15% domestically (approximately 4-5 trips per year) for client meetings

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 4 years of experience in sales, relationship management, business development, strategy, operations or project management within financial services

Preferred Qualifications:

• Bachelor's or Master's Degree

• 5+ years of experience in sales, relationship management, business development, strategy, operations or project management within financial services

• Experience managing national enterprise accounts

• 2+ years of data analysis experience and experience creating client-facing presentations

• Payments industry experience

Capital One is open to hiring a Remote Employee for this opportunity.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $109,900 - $125,400 for Lead Relationship Management

Chicago, IL: $109,900 - $125,400 for Lead Relationship Management

Riverwoods, IL: $109,900 - $125,400 for Lead Relationship Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).