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Customer Service Manager Jobs in Griffith, IN (NOW HIRING)

Strack and Van Til

Service Manager - DeMotte

IN · On-site

The Service Manager ensures exceptional customer service, effective front-end execution, and alignment with Strack & Van Til's mission, vision, values and standards of excellence. Reporting Structure:

Midas

Automotive Service Manager

Orland Park, IL · On-site

$50K - $70K/yr

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

Strack and Van Til

Service Manager - Lowell

Lowell, IN · On-site

The Service Manager ensures exceptional customer service, effective front-end execution, and alignment with Strack & Van Til's mission, vision, values and standards of excellence. Reporting Structure:

M&K Truck Centers

Service Manager

Alsip, IL · On-site

$100K - $120K/yr

Customer Focus: Monitor service trends to implement improvements and collaborate with your team to ... Financial Management: Understand business metrics and lead daily operations to achieve productivity ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Griffith, IN

Customer Service Manager information

See Griffith, IN salary details

$22K

$52.2K

$90.8K

How much do customer service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer service manager in Griffith, IN is $52,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

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The most popular types of Customer Service jobs in Griffith, IN are:

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For Customer Service Manager jobs in Griffith, IN, the most frequently searched job titles are:

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The top searched job categories for Customer Service Manager jobs in Griffith, IN are:

What cities near Griffith, IN are hiring for Customer Service Manager jobs?

Cities near Griffith, IN with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Griffith, IN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,157 per year, or $25.1 per hour.

Service Manager - Winfield

Strack and Van Til

Winfield, IN • On-site

Full-time

Re-posted yesterday

Strack & Van Til rating

5.2

Company rating: 5.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

99th of 122 rated grocery stores

Job description

Service Manager Job Description
Job Title: Service Manager
Department: Front End Operations, Hiring, HR, Ecommerce, Maintenance, and Facility
FLSA Status: Salary - Exempt
Location:
Revision Date:
Position Summary:
The Service Manager is a key member of the store's leadership team, responsible for supporting overall Front End Operations with a focus on front-end, e-commerce performance, and hiring. This exempt-level position reports to the Store Director and/or Assistant Store Director and directly supervises the Front End Manager, Assistant Front End Manager, and E-Commerce personnel. The Service Manager ensures exceptional customer service, effective front-end execution, and alignment with Strack & Van Til's mission, vision, values and standards of excellence.
Reporting Structure:
  • Reports to: Store Director and/or Assistant Store Director
  • Direct Reports: Front End Manager, Assistant Front End Manager, and E-Commerce personnel.
  • Indirect Reports: Full- and part-time associates, support staff, and in-store specialists

Key Responsibilities:
Leadership & Supervision
  • Oversees all front-end operations and e-commerce functions to ensure smooth, efficient, and customer-friendly service.
  • Directly supervises and develops the Front End Manager, Assistant Front End Manager, and E-Commerce staff.
  • Partners with the Store Director and/or Assistant Store Director to ensure department staffing, training, and scheduling meets operational needs.

Customer Experience & Service Standards
  • Promotes a culture of excellent customer service by modeling positive interactions, promptly addressing concerns, and ensuring front-end staff are welcoming and professional.
  • Works on the sales floor to support customer engagement and maintain visibility.
  • Monitors and enforces compliance with customer service protocols, courtesy policies, and appearance standards.

E-Commerce & Checkout Oversight
  • Ensures accurate, efficient, and timely execution of online order fulfillment and customer pickups processes.
  • Reviews order accuracy, inventory levels, and fulfillment timing to meet customer expectations and drive satisfaction.
  • Collaborates with the Front End Manager and e-commerce teams to resolve any fulfillment or product issues.

Operations & Financial Accountability
  • Oversees front-end labor and budget management, including labor scheduling, productivity tracking, and shrink control.
  • Monitors cash handling procedures, POS system accuracy, and front-end efficiency to protect company assets.
  • Supports implementation of company initiatives, promotions, and customer programs at the front end.

Compliance & Safety
  • Ensures adherence to all company policies, safety protocols, and operational guidelines across assigned departments.
  • Conducts routine audits and walks to ensure cleanliness, safety, and security standards are maintained.
  • Leads or supports training on loss prevention, cash handling, and emergency procedures.

Collaboration & Communication
  • Partners with other store leaders to ensure alignment across all departments.
  • Serves as a point of contact for cross-functional coordination and customer issue resolution.
  • Participates in store leadership meetings, communicates updates to front-end and e-commerce teams, and reinforces key priorities.

Financial & Strategic Management
  1. Drive store performance to meet or exceed sales goals, labor targets, shrink reduction, and gross margin objectives.
  2. Analyze KPIs and market trends to inform decision-making and improve operational efficiency.
  3. Support pricing, promotional, and community outreach strategies in collaboration with leadership.

Talent Development & Team Building
  1. Lead recruitment and onboarding of a diverse and community-representative team.
  2. Provide coaching, performance feedback, and succession planning to build future leaders.
  3. Ensure consistent application of training and career development initiatives.

Merchandising & Inventory Management
  1. Ensure proper execution of merchandising plans, seasonal transitions, and promotions.
  2. Monitor inventory levels, manage ordering processes, and reduce shrink through effective controls.
  3. Review competitor pricing and communicate findings to category buyers.

Community Engagement & Brand Representation
  1. Act as a brand ambassador in the store and local community.
  2. Represent the store at corporate meetings, company events, training, and special projects.
  3. Encourage team involvement in company and community events.

Qualifications:
Education & Experience
  • High School diploma or equivalent required; additional leadership or customer service training preferred.
  • Minimum of 1 year of retail leadership experience, with specific experience in front-end or service-related functions preferred.
  • Certified in food safety.

Skills & Competencies
  • Strong leadership, interpersonal, and customer service skills.
  • Proficiency in managing point-of-sale systems, cash procedures, and scheduling tools.
  • Effective communicator and team builder with the ability to resolve conflicts and lead by example.
  • Solid understanding of e-commerce workflows, customer expectations, and retail operations.

Work Environment & Physical Requirements:
  • Must be able to lift up to 40 pounds occasionally, stand and walk for extended periods, and perform front-end tasks including scanning and bagging.
  • Exposure to standard retail and e-commerce environments, including occasional outdoor elements during customer pickups.

Nondisclosure & Confidentiality:
Responsibility
  • Access to sensitive operational data including sales performance, labor schedules, and POS activity.
  • Authorized to recommend purchases, enforce front-end budgets, and provide feedback on expense control measures.

Strack & Van Til is an Equal Employment Opportunity Employer
We are committed to creating a respectable, inclusive workplace that reflects the communities we serve.

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About Strack & Van Til

Sourced by ZipRecruiter

Strack & Van Til is a renowned organization located in Highland, Indiana, United States, known for its significant presence in the retail and grocery industry. It operates a spectrum of full-service grocery stores and began its journey in 1959 when two families decided to merge their grocery businesses. The website showcases its fundamental value anchored on principle, leadership, teamwork and integrity. The store maintains the guiding mission of being the neighborhood supermarket that communicates trustworthiness, delivers high-quality products, and provides a delightful shopping experience.

Industry

Retail

Company size

1,001 - 5,000 Employees

Headquarters location

Highland, IN, US

Year founded

1959

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