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Customer Service Manager Jobs in Georgetown, IN (NOW HIRING)

Robert Half

Customer Service Manager

Louisville, KY · On-site

$26 - $30/hr

We are looking for an experienced Customer Service Manager to lead service operations and support a high-quality customer experience in Louisville, Kentucky. This contract to hire position is ideal ...

PaperWorks

Customer Service Manager

Louisville, KY · On-site

As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...

PaperWorks

Customer Service Manager

Louisville, KY

As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...

PaperWorks

Customer Service Manager

Louisville, KY · On-site

As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Louisville, KY · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Louisville, KY · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

JF Petroleum Group

Service Manager

Louisville, KY · On-site

We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. The Service Manager leads a team of Service Technicians & Heavy ...

JF Petroleum Group

Service Manager

Louisville, KY · On-site

We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. The Service Manager leads a team of Service Technicians & Heavy ...

JF Group

Service Manager

Louisville, KY · On-site

We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. The Service Manager leads a team of Service Technicians & Heavy ...

ADP

Client Service Manager

Louisville, KY · On-site

... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ... CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails ...

New

Tire Discounters

Service Manager

Buckner, KY · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a ... Position Overview As a Service Manager, you'll lead and support a team of Service and Tire ...

BIG O TIRES - POWERS INC

Service Manager

Louisville, KY · On-site

$40K - $55K/yr

POSITION SUMMARY As an Automotive Service Manager for Big O Tires, you will direct and manage the ... Resolve/handle customer complaints within the established guidelines * Operate point of sale ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Georgetown, IN

Customer Service Manager information

See Georgetown, IN salary details

$22.1K

$52.4K

$91.3K

How much do customer service manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer service manager in Georgetown, IN is $52,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $63,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Georgetown, IN? The most popular types of Customer Service jobs in Georgetown, IN are:
What are popular job titles related to Customer Service Manager jobs in Georgetown, IN? For Customer Service Manager jobs in Georgetown, IN, the most frequently searched job titles are:
What cities near Georgetown, IN are hiring for Customer Service Manager jobs? Cities near Georgetown, IN with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Customer Service Manager

Customer Service Manager

Robert Half

Louisville, KY • On-site

$26 - $30/hr

Temporary

Posted 21 days ago

Job description

We are looking for an experienced Customer Service Manager to lead service operations and support a high-quality customer experience in Louisville, Kentucky. This contract to hire position is ideal for someone who excels at team coordination and customer account support. The right candidate will bring strong organization, sound judgment, and the ability to keep service activities running smoothly while maintaining excellent communication with customers and internal teams. The Customer Service Manager role is onsite Monday - Friday, 8am-5pm.


Responsibilities of Customer Service Manager:

• Lead daily customer service activities to ensure timely, attentive, and solution-focused support across all customer interactions.

• Oversee customer accounts by addressing service needs, resolving concerns, and maintaining strong ongoing relationships.

• Coordinate work assignments and service requests using computer-aided dispatch tools to improve response times and operational efficiency.

• Manage job scheduling activities, balancing priorities and available resources to keep appointments and service commitments on track.

• Support performance by guiding staff, monitoring service quality, and encouraging consistent customer care standards.

• Handle escalated issues with a calm, practical approach, working across teams to reach effective resolutions.

• Track service metrics and operational trends to identify opportunities for process improvement and stronger customer outcomes.

• Collaborate with internal departments to ensure accurate communication, smooth service delivery, and dependable follow-through on customer needs.

• Previous experience in a customer service management or supervisory role within a call center or service-focused environment.
• Working knowledge of customer account management practices and service issue resolution.
• Experience using computer-aided dispatch systems or similar tools for coordinating service activity.
• Strong background in job scheduling, workflow prioritization, and operational organization.
• Demonstrated ability to deliver superior customer service while managing multiple priorities.
• Excellent communication and interpersonal skills, with the ability to lead teams and build customer trust.
• Comfortable reviewing service performance data and using insights to improve day-to-day operations.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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