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Customer Service Manager Jobs in Gaffney, SC (NOW HIRING)

RNR Tire Express

Service Manager

Spartanburg, SC · On-site

$23 - $25/hr

Service ManagerOversee all the operations in the shop.The Service Manager position will oversee and ... customers.They will be directly involved with Instructing, coaching training and managing shop ...

Texas Roadhouse

Service Manager

Spartanburg, SC · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Gastonia, NC · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Felker Day - KFC

Customer Service

Shelby, NC · On-site

$13.25 - $18/hr

As a Customer Service Team Member, you are the face and voice of KFC/TB for your restaurant. You ... Having a positive and helpful attitude towards guests, coworkers, and managers Requirements * Must ...

Felker Day - KFC

Customer Service

Boiling Springs, SC

$14 - $19/hr

As a Customer Service Team Member, you are the face and voice of KFC/TB for your restaurant. You ... Having a positive and helpful attitude towards guests, coworkers, and managers Requirements * Must ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Gaffney, SC

Customer Service Manager information

See Gaffney, SC salary details

$22.7K

$53.7K

$93.5K

How much do customer service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service manager in Gaffney, SC is $53,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $64,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Gaffney, SC?

The most popular types of Customer Service jobs in Gaffney, SC are:

What job categories do people searching Customer Service Manager jobs in Gaffney, SC look for?

The top searched job categories for Customer Service Manager jobs in Gaffney, SC are:

What cities near Gaffney, SC are hiring for Customer Service Manager jobs?

Cities near Gaffney, SC with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Gaffney, SC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,680 per year, or $25.8 per hour.

Service Manager

RNR Tire Express

Spartanburg, SC • On-site

$23 - $25/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

RNR Tire Express rating

4.9

Company rating: 4.9 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

627th of 739 rated retailers

Job description

Service ManagerOversee all the operations in the shop.The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers.They will be directly involved with Instructing, coaching training and managing shop techs, to consistently ensure procedures are being followed while maintaining a clean and safe work environment.Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs, or service requirements.Reviewing and maintaining proper Shop Monkey (our digital shop management software) procedures and ensuring shop tech are documenting all required fields within Shop Monkey.Responsible for the implantation and execution of all required TIA, ALI and company guidelines as pertaining to the shop.Ensure all company PPE and safety policies are enforced. (Safety glasses, gloves, torque procedures, and lifting procedures)Oversee Technician first torque procedure and Perform Manager secondary torque of all vehicles.Verify completion of figure after technician first torque.Ordering product as needed through 1st Call and Vendors for services and installs. Excludes items ordered for store stock.Completing shop work schedule of staff.Assist in hiring and recruiting of shop personnel.Responsible for the training of all shop techs.Receive Service-Related product as ordered for installs.Assisting Management in return to vendor paperwork (RTV's)Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements)Complete weekly company Truck maintenance and inspections in Shop Monkey. Address any issues as needed with management.Assist in the monthly Safety Audit.Completion of daily equipment calibration and safety inspections.Maintain daily shop cleaning schedule.Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale.Any other items deemed necessary by the store management team. Must have the ability to pass a Background Check Prior to hire

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