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Customer Service Manager Jobs in Fishers, IN (NOW HIRING)

Alsco-Uniforms-6

Service Manager

Indianapolis, IN · On-site

$70 - $90/hr

Ensure exceptional customer service by overseeing route audits, customer visits, issue resolution, and proactive communication. * Support customer retention and revenue growth through upselling ...

New

Alsco

Service Manager

Indianapolis, IN · On-site

Ensure exceptional customer service by overseeing route audits, customer visits, issue resolution, and proactive communication. * Support customer retention and revenue growth through upselling ...

Tomwoodnissan

Service Manager

Whitestown, IN · On-site

$70 - $90/hr

Service Manager Location: Tom Wood Honda - [Indianapolis / Whitestown, IN] About the Role The ... Address and resolve escalated customer concerns with professionalism and a focus on retention.

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Fishers, IN

Customer Service Manager information

See Fishers, IN salary details

$23.1K

$54.6K

$95.1K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Fishers, IN is $54,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $65,900.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Fishers, IN?

The most popular types of Customer Service jobs in Fishers, IN are:

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For Customer Service Manager jobs in Fishers, IN, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Fishers, IN look for?

The top searched job categories for Customer Service Manager jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Customer Service Manager jobs?

Cities near Fishers, IN with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Fishers, IN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,287 per year, or $26.1 per hour.

Service Manager

Alsco-Uniforms-6

Indianapolis, IN • On-site

$70 - $90/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Indianapolis | SLIND
5635 W Hanna Ave
Indianapolis, IN 46241, USA

Description

Classification: Exempt

The Service Manager is responsible for leading all aspects of service operations at the branch level, including customer retention, account growth, operational compliance, and team performance. This role ensures excellence in route delivery service, customer satisfaction, and financial results. The Service Manager reports directly to the General Manager.

You Will:

  • Lead, develop, and coach District Managers and Route Sales Representatives to build a high-performing, accountable, and promotable service team.
  • Drive employee performance through regular coaching, performance evaluations, and career development planning.
  • Ensure exceptional customer service by overseeing route audits, customer visits, issue resolution, and proactive communication.
  • Support customer retention and revenue growth through upselling, cross-selling, product sampling, and successful new account installations.
  • Collaborate cross-functionally with Sales, Production, and Office teams to support branch goals, identify growth opportunities, and maintain a safe, compliant work environment.
  • Promote a safe working environment and enforce all safety standards. Ensure delivery vehicles are being properly maintained and operated safely.

What You Bring:

  • 3 to 5 years of leadership experience in route-based service, uniforms/linen, logistics, transportation, distribution, or a similar service-driven environment.
  • Strong knowledge of route operations, customer retention, performance management, and service execution.
  • Familiarity with DOT regulations, fleet safety, driver qualification requirements, and workplace safety standards.
  • Valid driver’s license and a safe driving record.

Work Environment and Requirements:

  • Operating vehicles on public roads, working in customer locations, office and service areas of a typical industrial laundry facility, Service Center, or depot.
  • Travel to customer sites as needed.
  • May be required to drive a company-owned vehicle or employee-owned vehicle at company's discretion.
  • 401 K Plan with Company Match
  • Medical, Dental, Vision, and FSA/HSA
  • Life Insurance, Disability Insurance
  • Vacation, Sick Time, Holidays
  • Employee Assistance Program (EAP)

Benefits may vary for positions covered by a collective bargaining agreement.

For a general description of benefits that are being offered for this position, please visit .

About Us:

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Join our team and build your career with Alsco Uniforms!

Equal Opportunity Employer

Alsco Uniforms considers candidates for employment without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, or gender identity. Additionally, we do not discriminate based on genetic information, military status, protected veteran status, or other classification protected by applicable federal, state, or local law. Specifically, protected veteran status includes status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active-duty wartime or campaign badge veteran.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and safety sensitive drug screening.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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