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Customer Service Manager Jobs in Fallon, NV (NOW HIRING)

Wendy's

Shift Manager

Fernley, NV · On-site

$15.75 - $20/hr

Why Wendy's Come work and thrive in our fast-paced, customer-service driven Wendy's restaurant ... In addition, this candidate would be self-motivated and ready to assist the managers with any tasks ...

J&J Ventures

Service Host

Fernley, NV · On-site

$14.75 - $20/hr

... customer service industry. * Knowledge of basic math skills and ability to handle currency and coin. * Experience working professionally with other department personnel, co-workers and management.

Wendy's

General Manager

Fernley, NV · On-site

Why Wendy's As a Restaurant General Manager, you will build, coach, manage and develop teams from a ... Controlling inventory Come work and thrive in our fast-paced, customer-service driven Wendy's ...

Rent-A-Center

Account Manager

Fallon, NV · On-site

$15.17 - $17.85/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Fallon, NV · On-site

$15.17 - $17.85/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

WaFd Bank

CSS

Fernley, NV · On-site

$19.33 - $26.20/hr

WaFd Bank is hiring a Customer Service Supervisor (CSS). WaFd Bank has been a financial leader for ... Supervise two or more CSRs and manage scheduling, branch staff on-boarding and training, workflow ...

Walmart

Online Order Filling Team Associate

Fallon, NV · On-site

$17 - $30/hr

They make appropriate product substitutions and consult with the customer as needed to ensure satisfaction. Benefits & perks At Walmart, we offer competitive pay as well as performance-based ...

Arby's

Arby's Shift Manager

Fallon, NV · On-site

$14.25 - $18/hr

Shift Manager (SM) SUPERVISOR: Assistant General Manager (AGM), General Manager (GM), Area Coach ... Customer Service: Provide 5-star service to all customers and ensure customer satisfaction is a top ...

Arby's

Arby's Shift Manager

Fallon, NV · On-site

$14.25 - $18/hr

Shift Manager (SM) SUPERVISOR: Assistant General Manager (AGM), General Manager (GM), Area Coach ... Customer Service: Provide 5-star service to all customers and ensure customer satisfaction is a top ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Fallon, NV

Customer Service Manager information

See Fallon, NV salary details

$23.3K

$55.2K

$96.1K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Fallon, NV is $55,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Fallon, NV?

The most popular types of Customer Service jobs in Fallon, NV are:

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For Customer Service Manager jobs in Fallon, NV, the most frequently searched job titles are:

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The top searched job categories for Customer Service Manager jobs in Fallon, NV are:

What cities near Fallon, NV are hiring for Customer Service Manager jobs?

Cities near Fallon, NV with the most Customer Service Manager job openings:

Customer Service Manager jobs near you

Service Advisor - Truck Care

Loves Travel Stops & Country Store

Fernley, NV • On-site

$19.66 - $27.52/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Love's Travel Stops rating

5.8

Company rating: 5.8 out of 10

Based on 800 frontline employees who took The Breakroom Quiz

405th of 739 rated retailers

Job description

Req ID: 489821
Benefits: * $19.66 - 27.52 per hour * Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately
Welcome to Love's!
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
FUNCTIONS:
  • Maintain a safe and clean facility.
  • Greet customers, address vehicle service needs, and document issues.
  • Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.

EXPERIENCE:
  • Experience: 6 months in customer service or sales preferred.
  • Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.

SKILLS AND DEMANDS:
  • Excellent communication and interpersonal skills with a customer satisfaction focus.
  • Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
  • Strong organizational and multitasking abilities with attention to detail.
  • Effective teamwork skills.
  • Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.

Our Culture
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
  • Gemini Motor Transport, one of the industry's safest trucking fleets.
  • Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
  • Musket, a rapidly growing, Houston-based commodities supplier and trader.
  • Trillium, a Houston-based alternative fuels expert.
  • TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.

What Love's Travel Stops employees say

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