ZipRecruiter

Log In

1

Customer Service Manager Jobs in Fallbrook, CA (NOW HIRING)

TCWGlobal

Customer Service Representative

Carlsbad, CA · On-site

$21.63 - $23.56/hr

What You'll Do: · Manage direct-to-consumer orders throughout the full order lifecycle, from ... customer service activity within Gorgias, including workflows, macros, tags, routing rules, and ...

Jeld-Wen Inc.

Customer Service Specialist

Oceanside, CA

$19 - $25/hr

External Purpose of the Role Reporting to the Customer Care Manager, the Customer Service Specialist will need to possess excellent organizational and time management skills. The candidate will be ...

Macy's

Manager, Sales and Customer Service

Temecula, CA · On-site

$59K - $98K/yr

Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper ...

Jeld-Wen, Inc.

Customer Service Specialist

Oceanside, CA · On-site

$19 - $25/hr

External Purpose of the Role Reporting to the Customer Care Manager, the Customer Service Specialist will need to possess excellent organizational and time management skills. The candidate will be ...

Macy's

Manager, Sales and Customer Service

Temecula, CA · On-site

$59K - $98K/yr

Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper ...

Walgreens

Customer Service Associate

Lake Elsinore, CA · On-site

$14.25 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

previous page

Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Fallbrook, CA

Customer Service Manager information

See Fallbrook, CA salary details

$25.7K

$60.8K

$105.9K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Fallbrook, CA is $60,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Fallbrook, CA?

The most popular types of Customer Service jobs in Fallbrook, CA are:

What job categories do people searching Customer Service Manager jobs in Fallbrook, CA look for?

The top searched job categories for Customer Service Manager jobs in Fallbrook, CA are:

What cities near Fallbrook, CA are hiring for Customer Service Manager jobs?

Cities near Fallbrook, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Fallbrook, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,789 per year, or $29.2 per hour.

Customer Service Coordinator

Millennium Health

San Diego, CA • On-site, Remote

$17 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients' recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.
The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to handle multiple tasks efficiently.
Schedule: Monday through Friday, 9 am PDT -5:30 pm PDT.
The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.
  • Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
  • Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records.
  • Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries.
  • Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers.
  • Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications
  • Facilitate the company's monthly Order Entry Verification process per the given Standard Operating Procedure.
  • Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards.
  • Other duties and special projects as assigned or required by Customer Service Leadership.
  • Maintain regular and reliable attendance

Requirements
  • High school diploma, minimum requirement
  • 1+ years general administrative/clerical experience
  • Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
  • Knowledge of HIPAA, confidentiality, and compliance policies, procedures, and standards
  • Experience handling written communication with internal and external customers
  • Availability during Pacific Time business hours
  • Knowledge of Salesforce.com preferred

Benefits
  • Medical, Dental, Vision, Disability Insurance
  • 401(k) with Company Match
  • Paid Time off and Holidays
  • Tuition Assistance
  • Behavioral and Health Care Resources

Potential Hiring Range:
  • Annual salary: $17-$19per hour

Apply