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Customer Service Manager Jobs in Fallbrook, CA (NOW HIRING)

MITER Brands

Manager, Customer Service

Temecula, CA · On-site

$95K - $119K/yr

Manager, Customer Service Location: Temecula, CA Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM | 100% Onsite Travel: Up to 15% throughout the Southern California and Desert Mountain regions ...

MITER Brands

Manager, Customer Service

Temecula, CA · On-site

$95K - $119K/yr

Manager, Customer Service Location: Temecula, CA Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM | 100% Onsite Travel: Up to 15% throughout the Southern California and Desert Mountain regions ...

Midas

Automotive Service Manager

Encinitas, CA · On-site

$1.3K - $2.0K/wk

At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service managers to manage and direct all service department ...

Floor & Decor

Customer Service Supervisor

San Diego, CA

$17.85 - $25.10/hr

Customer Service * A member of the store Junior Management Team. * Act and work in a manner that is consistent with company's core values. * Demonstrate a thorough understanding and compliance with ...

Texas Roadhouse

Service Manager

Temecula, CA

$70K - $90K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Temecula, CA · On-site

$70K - $90K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Kilter Termite & Pest Control

Service Manager

Temecula, CA · On-site

$56K - $66K/yr

Monitor and manage company credit and fuel cards assigned to the branch * Provide ongoing training and development for service personnel * Conduct quality control inspections to ensure compliance ...

Ttmtech

Customer Service

San Diego, CA

$39K - $62K/yr

The Customer Service Representative will build strategic customer relationships by means of ... e) manage vendor approvals for ITAR manufacturing and services. All qualified applicants will ...

TTM Technologies

Customer Service

San Diego, CA · On-site

$39K - $62K/yr

The Customer Service Representative will build strategic customer relationships by means of ... e) manage vendor approvals for ITAR manufacturing and services. All qualified applicants will ...

KFC

Customer Service

San Diego, CA

$17 - $23.25/hr

KFC Team Member - Customer Service Serve Great Food. Build a Great Future. Have Fun Doing It. At KFC, we don't just cook up world-famous chicken--we build careers, friendships, and futures. As a ...

KFC

Customer Service

San Diego, CA

$17 - $23/hr

KFC Team Member - Customer Service Serve Great Food. Build a Great Future. Have Fun Doing It. At KFC, we don't just cook up world-famous chicken--we build careers, friendships, and futures. As a ...

KFC

Customer Service

San Diego, CA

$17 - $23/hr

KFC Team Member - Customer Service Serve Great Food. Build a Great Future. Have Fun Doing It. At KFC, we don't just cook up world-famous chicken--we build careers, friendships, and futures. As a ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Fallbrook, CA

Customer Service Manager information

See Fallbrook, CA salary details

$25.7K

$60.8K

$105.9K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Fallbrook, CA is $60,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Fallbrook, CA?

The most popular types of Customer Service jobs in Fallbrook, CA are:

What job categories do people searching Customer Service Manager jobs in Fallbrook, CA look for?

The top searched job categories for Customer Service Manager jobs in Fallbrook, CA are:

What cities near Fallbrook, CA are hiring for Customer Service Manager jobs?

Cities near Fallbrook, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Fallbrook, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,789 per year, or $29.2 per hour.

Residential Construction Customer Service Manager

Go-Staff Construction Management

Oceanside, CA • On-site

Full-time

Re-posted 27 days ago

Job description

Residential Construction Customer Service Manager

Our team is looking for a dynamic and positive leader to manage and lead our team of Quality walk specialist/ Customer Service Representatives

The Manager will be skilled with new home prep, punch list work as well as managing a team of CSR's and keeping them to company customer service and work service standards.

Our construction company focuses on developing multi-family apartments to fractional residence clubs to luxury private residential resort/club communities to primary home communities. We are in need of a dedicated Customer Service Manager who can work with our team to ensure our clients and residents are served as needed in a friendly professional manner.

Past experience in this role is a must

Duties and expectations

  • The manager will be capable of performing corrective tasks related to all residential building trades including drywall, painting, carpentry, plumbing, electrical and more in order to observe and lead our team as well as perform constructive coaching when needed and train others as needed to perform duties properly.

  • Interact with customers and our team to provide information in response to inquiries about products and services and to handle and resolve complaints.

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  • Check to ensure that appropriate changes were made to resolve customers' problems.

  • Customer Service Manager will ensure that our team will provide these new buyers with assurance and peace of mind in their new homes.

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken and ensure that all of teams.

  • The CSR manager will ensure that the team responsible and respectfully conducts home-owner walk-throughs, service requests warranty repairs, inspections, and structural/landscape alterations.

  • Resolve customers' service or billing complaints by coordinating with the various departments involved.

  • Process contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

  • CSR Manager will oversee the team while they guide homeowners through presentations, delivery, and post-closing processes- working closely with all member of the team to ensure timely and comprehensive follow-up for the home-owners specifications and concerns- prioritizing and organizing lists of warrantable items to be completed- maintaining homeowner files for assigned subdivisions- administering warranty cost controls- working with construction on delivery of completed homes and scheduling/verifying work of subcontractors and subcontractors

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