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Customer Service Manager Jobs in Fallbrook, CA (NOW HIRING)

Gategroup

Customer Service Manager

San Diego, CA · On-site

Monthly service order review to ensure all service items captured and aligned with CXP and Sales Force Targets * Manages to a customer-specific set of KPI's - reports on this performance to the ...

Gategroup

Customer Service Manager

San Diego, CA

Monthly service order review to ensure all service items captured and aligned with CXP and Sales Force Targets * Manages to a customer-specific set of KPI's - reports on this performance to the ...

Graybar

Manager Customer Service

San Diego, CA · On-site

$95K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Graybar

Manager Customer Service

San Diego, CA · On-site

$95K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Lithia Motors, Inc.

Service Manager

Temecula, CA · On-site

$180K - $204K/yr

Staff Department to optimize customer opportunities and productivity. * Train service advisors ... Manage the administration, tracking and follow-up required to stay current on warranty, receivables ...

Wsgr

Client Service Manager

San Diego, CA · Hybrid

$119K - $161K/yr

Strong customer service ethic. Demonstrated ability to build strong working relationships across ... Strong project management skills with the ability to manage multiple priorities/deadlines and stay ...

Midas

Automotive Service Manager

Encinitas, CA · On-site

$1.3K - $2.0K/wk

At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service managers to manage and direct all service department ...

Rentokil

Service Manager

Escondido, CA

Our Service Managers play a key leadership role in our local Terminix branches. This role is all ... Responding to customer concerns, including resolving cancellation requests * Inspecting and ...

Terminix

Service Manager

Escondido, CA

$57K - $92K/yr

Our Service Managers play a key leadership role in our local Terminix branches. This role is all ... Responding to customer concerns, including resolving cancellation requests * Inspecting and ...

Sparrow Company

Customer Service

Escondido, CA · On-site

$16.75 - $22.75/hr

Previous experience in customer service, order entry, dispatch, logistics coordination, or a ... management are encouraged to apply.

Pedder Auto Group

Automotive Service Manager

Poway, CA · On-site

$125K - $200K/yr

We pride ourselves in having a great work environment that translates to a great customer service experience. Pedder Hyundai of Poway is seeking an experienced and results-driven Service Manager to ...

Pedder Auto Group

Automotive Service Manager

Poway, CA · On-site

We pride ourselves in having a great work environment that translates to a great customer service experience. Pedder Hyundai of Poway is seeking an experienced and results-driven Service Manager to ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Fallbrook, CA

Customer Service Manager information

See Fallbrook, CA salary details

$25.7K

$60.8K

$105.9K

How much do customer service manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer service manager in Fallbrook, CA is $60,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Fallbrook, CA? The most popular types of Customer Service jobs in Fallbrook, CA are:
What job categories do people searching Customer Service Manager jobs in Fallbrook, CA look for? The top searched job categories for Customer Service Manager jobs in Fallbrook, CA are:
What cities near Fallbrook, CA are hiring for Customer Service Manager jobs? Cities near Fallbrook, CA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Fallbrook, CA as of July 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $60,789 per year, or $29.2 per hour.

Customer Service Manager

Gategroup

San Diego, CA • On-site

Full-time

Posted 4 days ago

Job description

We're looking for motivated, engaged people to help make everyone's journeys better.
Position is responsible for supporting the operational unit with meeting customer requirements and needs. This position will act as the liaison between the airline customer and the Gate Gourmet operational unit.
Main Duties and Responsibilities:
  • Represents assigned customer interests within the unit
  • Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations
  • Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.
  • Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.
  • Ensures supply chain/purchasing has current up to date data and support purchasing requirements.
  • Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.
  • Communicates the customer goals and represents the customer interests to the local GGI team.
  • Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.
  • Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.
  • Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).
  • Owner of T-minus schedule to facilitate changes and bringing all departments together for success.
  • Maintains a professional appearance at all times. Treats the customer with dignity and respect.
  • Full knowledge of any customer specific requirements in Service Agreement and delivers. (pages 3&4)

Communication
  • Daily reconciliation of delays and communications need activities as required.
  • Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc., from previous day. Drives root cause analysis.
  • Weekly recaps of delays vs. targets, FAC's, and Update with customer on weekly basis and local station management.
  • Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.
  • Weekly inventory status checks.
  • Cycle change t-minus chart ownership for airline(s) assigned.
  • Interface with commercial team on weekly/monthly basis
  • Responsible for all customer communications, conflict resolution, and compliance on customer deliverables.
  • Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.

Coordinate all menu presentations with customer
  • Confirm spec issued between all depts....ASG, Chefs, production depts., pricing, etc.
  • Room properly set up for guests include tent cards for all menu items, include tasting needs.
  • Setup of spec reference for review or questions.
  • Food and beverage coordination with production depts.
  • Coordination of customer visit to the units. Coordinate tours, arrival times, departure times, transportation if needed.

Inventory Management
  • Ensures customer inventory sheet to be current and up to date par levels.
  • Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change.
  • Provides customer feedback to help customer reduce costs through inventory management.
  • Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory.
  • Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented

Quality
  • Assist internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP's, VSIE process, safety).
  • Compares FACs against goals.
  • Ownership of CSI and drives the process as outlined in GG policy and procedures

Cost Management
  • Weekly documented billing checks to ensure items billed.
  • Monthly service order review to ensure all service items captured and aligned with CXP and Sales Force

Targets
  • Manages to a customer-specific set of KPI's - reports on this performance to the commercial team, agrees performance targets to these KPI's (e.g., delays, complaints, audit results) with Commercial VP and GM
  • Annual (or quarterly) customer feedback survey on each aspect of the role - communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit)

Qualifications
Education:
  • High School Diploma or GED required with commensurate work experience
  • Associates degree or diploma from a university or college preferred

Work Experience:
  • Minimum 3 years of account/project management experience
  • 3 years of experience in sales, marketing or customer service or a related field.
  • Experience working in the airline industry is preferred.
  • Experience working in the catering or food service industry is preferred.
  • Experience working with SAP preferred.

Technical Skills: (Certification, Licenses and Registration)
  • Valid Driver's License.
  • Ability to obtain Airport Transport Authority badge required.
  • Ability to obtain Customs Seal for Airport Transport Authority badge required.

Job Skills:
  • Proven Account Management skills required in order to create, maintain and enhance customer relationships
  • Extremely detail oriented
  • Technical and analytical competence (understand software, hardware, networks, etc.)
  • Motivated, goal oriented, persistent
  • High level of initiative and work well in a fast paced, team environment
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction

Language / Communication Skills:
  • Excellent written and oral communication skills.
  • Ability to communicate well with internal and external customers.
  • Bilingual (English/French) a plus

Job Dimensions
Geographic Responsibility: Unit
Type of Employment: Full-time
Travel %: up to 10%
Exemption Classification: (United States only - Exempt, Non-exempt)
Internal Relationships: Employees in multiple departments and multiple levels
External Relationships: customers
Work Environment / Requirements of the Job:
  • Regularly stands, bends, lifts, and moves intermittently during shifts of 10+ hours as needed.
  • In a normal production kitchen facility there may be physical discomfort due to temperature and noise.
  • Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.

Budget / Revenue Responsibility: (Local Currency)
Organization Structure
Direct Line Manager (Title): Sr Mgr, Customer Service
Dotted Line Manager (Title, if applicable):
Number of Direct Reports: up to 10
Number of Dotted Line Reports:
Estimated Total Size of Team: up to 10+
gategroup Competencies Required to be Successful in the Job:
  • Thinking - Information Search and analysis & problem resolution skills
  • Engaging - Understanding others, Team Leadership and Developing People
  • Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
  • Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
  • We treat each other with respect and we act with integrity
  • We communicate and keep each other informed
  • We put our heads together to problem solve and deliver excellence as a team
  • We have passion for our work and we pay attention to the little details
  • We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
  • We do what we say we will do, when we say we are going to do it
  • We care about our coworkers, always taking an opportunity to make someone's day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law.
Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.
Keywords: Customer Service Manager, Customer relation Manager, Airline account Manager, Customer retention Manager, customer account manager
We anticipate that this job will close on:
07/29/2026
For California Residents, please click here to view our California privacy notice.
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