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Customer Service Manager Jobs in Fallbrook, CA (NOW HIRING)

Airgas

Customer Service Representative

San Diego, CA · On-site

$20 - $26/hr

Ensure customer inquiries are brought to resolution through thoughtful follow-through and full utilization of available resources, partnering with the Customer Service Manager as needed.

Texas Roadhouse

Assistant Service Manager

Temecula, CA · On-site

$20 - $23/hr

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

Texas Roadhouse

Assistant Service Manager

Temecula, CA · On-site

$20 - $23/hr

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

UniFirst

Market Service Manager - UniFirst

San Diego, CA · On-site

$74K - $104K/yr

Market Service Manager UniFirst seeking a Market Service Manager to join our team! The Market ... The ideal candidate will drive customer satisfaction, account growth, and profitability for their ...

Modular Medical Inc

Customer Care Manager

San Diego, CA · On-site

$90K - $120K/yr

The Role As our Customer Care Manager, you own what happens when a Pivot user needs help -- the ... Serve as the primary escalation point for customer service and support-related issues. * Create and ...

UniFirst

Market Service Manager - UniFirst

San Diego, CA · On-site

$74K - $104K/yr

Market Service Manager UniFirst seeking a Market Service Manager to join our team! The Market ... The ideal candidate will drive customer satisfaction, account growth, and profitability for their ...

Ccsbts

Day Service Manager

San Diego, CA · On-site

Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer ... CCS Facility Servicesis seeking a Day Service Manager to oversee the day porter / janitorial ...

Mark43

Customer Experience Manager

San Diego, CA · On-site

We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer ... The chance to participate in development opportunities, including through services like Udemy, from ...

UniFirst

Route Service Manager - UniFirst

San Diego, CA · On-site

$62K - $94K/yr

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

UniFirst

Route Service Manager - UniFirst

San Diego, CA · On-site

$62K - $94K/yr

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

dbi

Customer Service Representative

Murrieta, CA · On-site

$16.25 - $22.25/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

TCWGlobal

Customer Service Representative

Carlsbad, CA · On-site +1

$21.63 - $23.56/hr

What You'll Do: · Manage direct-to-consumer orders throughout the full order lifecycle, from ... customer service activity within Gorgias, including workflows, macros, tags, routing rules, and ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Fallbrook, CA

Customer Service Manager information

See Fallbrook, CA salary details

$25.7K

$60.8K

$105.9K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Fallbrook, CA is $60,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Fallbrook, CA?

The most popular types of Customer Service jobs in Fallbrook, CA are:

What job categories do people searching Customer Service Manager jobs in Fallbrook, CA look for?

The top searched job categories for Customer Service Manager jobs in Fallbrook, CA are:

What cities near Fallbrook, CA are hiring for Customer Service Manager jobs?

Cities near Fallbrook, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Fallbrook, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,789 per year, or $29.2 per hour.

Service Manager

County Burner & Machinery Corporation

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description

Looking for a person to manage the service department for a small mechanical contractor in San Diego, California. We are looking for someone with experience installing and repairing commercial, heating hot water and domestic hot water boilers and related equipment. Ideal candidate would be able to assist service technicians in troubleshooting and repairing both boilers and burners and controls on boilers and other equipment such as brew kettles, powder coating ovens, incinerators, etc. Experience with combustion testing and tuning also required.