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Customer Service Manager Jobs in Enfield, CT (NOW HIRING)

Windham IGA

Customer Service Manager

Willimantic, CT · On-site

We're looking for a Customer Service Manager who will help lead our front end and keep that Bob's experience strong every single day. What You'll Do: You'll be the go-to leader for our cashiers and ...

Parker

Customer Service Manager

New Britain, CT · On-site

Position Summary Responsible for strategic management of all division customer service operations. This position will be responsible for overall management of sales administration, technical ...

Hobart Services

Service Manager

Hartford, CT · On-site

$75K - $113K/yr

The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results. * Talent development. * Increasing employee ...

Momentum Solar

Service Manager

East Berlin, CT · On-site

We are looking for an organized, detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager ...

Momentum Solar

Service Manager

East Berlin, CT · On-site

We are looking for an organized, detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Enfield, CT

Customer Service Manager information

See Enfield, CT salary details

$24.9K

$58.8K

$102.5K

How much do customer service manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer service manager in Enfield, CT is $58,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $71,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Enfield, CT?

The most popular types of Customer Service jobs in Enfield, CT are:

What are popular job titles related to Customer Service Manager jobs in Enfield, CT?

For Customer Service Manager jobs in Enfield, CT, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Enfield, CT look for?

The top searched job categories for Customer Service Manager jobs in Enfield, CT are:

What cities near Enfield, CT are hiring for Customer Service Manager jobs?

Cities near Enfield, CT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Enfield, CT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $58,839 per year, or $28.3 per hour.

Customer Service Manager

Willimantic, CT • On-site

Windham IGA
See more jobs at Windham IGAexternal

Full-time

Posted 5 days ago

Job description

At Bob's, we're not just a grocery store - we're a community. We're known for our friendly service, amazing team, and the kind of shopping experience you just don't find everywhere anymore. We're looking for a Customer Service Manager who will help lead our front end and keep that Bob's experience strong every single day.
What You'll Do:
You'll be the go-to leader for our cashiers and service desk team, making sure customers are greeted with a smile, lines move quickly, and problems get solved the right way. You'll set the tone for the front end - positive, helpful, and always focused on the customer.
This Role Is Perfect For Someone Who:
Loves working with people and leading a team
Stays calm and friendly even when things get busy
Takes pride in doing things the right way
Wants to be part of a family-run business that truly cares
Responsibilities Include:
Leading and supporting our front-end team (cashiers & service desk)
Making sure every customer leaves happy
Handling customer concerns with professionalism and care
Managing registers, cash handling, and daily front-end operations
Helping train and develop new team members
Working closely with store leadership to keep things running smoothly
Schedule:
Daytime hours plus one evening per week until 8:00 PM, and weekends as needed.
Why Bob's?
Because here, people matter - our customers and our team. You won't just be managing a department, you'll be helping shape the experience that keeps our community coming back.
👉 If you believe great service still matters, we want to meet you.

Apply