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Customer Service Manager Jobs in Edmonds, WA (NOW HIRING)

Apollo Plumbing and Rooter

Service Manager

Bothell, WA

$95K - $120K/yr

Service Manager - Lead Field Operations and Drive Technical Excellence at Apollo Plumbing and ... Resolve real-time technical, operational, and customer service issues on-site to minimize job-site ...

Apollo Plumbing and Rooter

Service Manager

Marysville, WA · On-site

$95K - $120K/yr

Service Manager - Lead Field Operations and Drive Technical Excellence at Apollo Plumbing and ... Resolve real-time technical, operational, and customer service issues on-site to minimize job-site ...

The Contractor Consultants

Service Manager

Everett, WA

$95K - $120K/yr

Service Manager - Lead Field Operations and Drive Technical Excellence at Apollo Plumbing and ... Resolve real-time technical, operational, and customer service issues on-site to minimize job-site ...

Apollo Plumbing and Rooter

Service Manager

Snohomish, WA · On-site

$95K - $120K/yr

Service Manager - Lead Field Operations and Drive Technical Excellence at Apollo Plumbing and ... Resolve real-time technical, operational, and customer service issues on-site to minimize job-site ...

EquipmentShare

Service Manager

Seattle, WA

$75K - $105K/yr

We're hiring a Service Manager at our rental facility in Seattle, WA , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

EquipmentShare

Service Manager

Seattle, WA · On-site

$75K - $105K/yr

We're hiring a Service Manager at our rental facility in Seattle, WA , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

Midas

Automotive Service Manager

Lynnwood, WA · On-site

$24 - $30/hr

At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service managers to manage and direct all service department ...

PTC of Tennessee, LLC

Service Manager

Marysville, WA · On-site

$90K - $105K/yr

Manage customer relation issues in a professional, productive, and prompt manner. * Ensure shop ... Strong organization, communication, customer service, managerial, and leadership skills. IV. Mental ...

Wsgr

Client Service Manager

Seattle, WA · Hybrid

$119K - $161K/yr

Strong customer service ethic. Demonstrated ability to build strong working relationships across ... Strong project management skills with the ability to manage multiple priorities/deadlines and stay ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Edmonds, WA

Customer Service Manager information

See Edmonds, WA salary details

$26.9K

$63.7K

$110.9K

How much do customer service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service manager in Edmonds, WA is $63,690.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $76,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Edmonds, WA? The most popular types of Customer Service jobs in Edmonds, WA are:
What job categories do people searching Customer Service Manager jobs in Edmonds, WA look for? The top searched job categories for Customer Service Manager jobs in Edmonds, WA are:
What cities near Edmonds, WA are hiring for Customer Service Manager jobs? Cities near Edmonds, WA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Edmonds, WA as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $63,690 per year, or $30.6 per hour.

Service Manager

Apollo Plumbing and Rooter

Bothell, WA

$95K - $120K/yr

Full-time

Retirement

Posted 8 days ago

Job description

Service Manager – Lead Field Operations and Drive Technical Excellence at Apollo Plumbing and Rooter


Job Overview

  • Company: Apollo Plumbing and Rooter
  • Salary/Pay Rate: $95,000 to $120,000 per year plus Performance Based Bonus
  • Location: Everett, Washington
  • Job/Employment Type: Full Time
  • Project Scope: Field Operations
  • Mandatory Licences & Certifications: Valid Driver's License


The Opportunity

You will serve as a foundational field leader, balancing accountability with supportive mentorship to elevate our service department. This role gives you the autonomy to manage team dynamics, refine technical workflows, and directly influence overall company profitability. You will work closely with a dedicated leadership team that values continuous improvement, safety, and your individual contribution to our collaborative culture.


How You Will Make an Impact

  • Enforce adherence to company SOPs, quality workmanship, documentation protocols, and customer service expectations.
  • Coach and develop technicians through field ride-alongs and continuous feedback to maximize service performance.
  • Resolve real-time technical, operational, and customer service issues on-site to minimize job-site downtime.
  • Review vehicle callbacks, equipment warranties, and customer recalls to establish strategic quality control training.
  • Partner with the dispatch and call center teams to coordinate efficient scheduling and maximize workforce productivity.
  • Maintain an ironclad safety culture by ensuring all field activities strictly comply with OSHA standards.
  • Champion a high-performance culture rooted in our core values of Devotion, Focus, and Respect.


Required Qualifications & Experience

  • High School Diploma or GED equivalent.
  • Valid Driver's License required for frequent field travel and technician ride-alongs.
  • Strong baseline proficiency in technical code requirements and basic industry-related financial metrics.


Preferred Qualifications & Experience

  • Minimum of 3 years of leadership experience specifically within plumbing or field service management.
  • Advanced proficiency in utilizing standard business software, including the Microsoft Office Suite.
  • Demonstrated success in resolving customer issues and cultivating long-term client retention programs.


Compensation & Benefits

  • Competitive annual salary complemented by performance-based bonus structures.
  • Comprehensive balance of office administration and active field leadership responsibilities.
  • Access to ongoing leadership development and internal professional advancement opportunities.
  • 401(k) Retirement Savings Program (with employer matching), Weekly Pay
  • Cycle, Referral Bonus Program, Project Completion
  • Performance Bonuses (up to 30k+ possibility) 


About Us

Apollo Plumbing and Rooter has proudly served the Snohomish and North King County areas with professional plumbing and drain cleaning services since 2005. Our team is comprised of some of the best service and drain professionals in the industry, operating with a culture built on teamwork and personal accountability.


Apollo Plumbing and Rooter is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

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