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Customer Service Manager Jobs in Draper, UT (NOW HIRING)

Carrabba's Italian Grill

Service Manager

Orem, UT · On-site

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Carrabba's Italian Grill

Service Manager

Orem, UT

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Outback Steakhouse

Service Manager

Orem, UT · On-site

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Draper, UT

Customer Service Manager information

See Draper, UT salary details

$22.9K

$54.2K

$94.4K

How much do customer service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service manager in Draper, UT is $54,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $65,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Draper, UT?

The most popular types of Customer Service jobs in Draper, UT are:

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For Customer Service Manager jobs in Draper, UT, the most frequently searched job titles are:

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The top searched job categories for Customer Service Manager jobs in Draper, UT are:

What cities near Draper, UT are hiring for Customer Service Manager jobs?

Cities near Draper, UT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Draper, UT as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,219 per year, or $26.1 per hour.

Service Manager

Carrabba's Italian Grill

Orem, UT • On-site

Other

Medical, Dental, Vision, Life, PTO

Re-posted 3 days ago

Carrabba's Italian Grill rating

5.3

Company rating: 5.3 out of 10

Based on 102 frontline employees who took The Breakroom Quiz

71st of 88 rated restaurants

Job description

Are you a positive, friendly, fun, engaged and open to change and challenge with a sense of

urgency? 

Are you a team builder, able to help others be successful in their roles?

Are you a strong leader with a genuine passion for hospitality?

Do you have a strong entrepreneurial spirit?

If you answered YES to all of these questions, I want to hear from you!


At Evergreen Restaurant Group/Italian Restaurant Group, a franchisee of Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you. Our goal for you as an employee is to allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service and serious food standards, bringing our Guests an awesome experience.


With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH functions in a restaurant, including appearance, food and liquor cost, presentation, customer experience, and professional leadership and direction to employees. Join for the Fun, Stay for the Career! 


Not only will you make Outback a great place to work, have fun and make money, but you'll also create opportunities for our Outbackers (what we affectionately call our team members) to grow their careers as well.


Position Details:

  • Assist with staffing levels and determining which staff are assigned to each shift.
  • Manages all employees to maintain high employment quality standards consistent with the brand including, but not limited to, hiring, development, counseling, promotion, discipline, and termination as appropriate.
  • Share the vital responsibility to recruit, interview, and hire employees to staff your restaurant.
  • Champion our development paths for all employees so that they can reach their career goals. These development paths provide the roadmaps for our internal management promotions.
  • Enforce safety and sanitary practices and maintenance.
  • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards. The operational basics and standards are adhered to with total commitment and passion through providing direction and guidance to employees.
  • Actively participates as a member of the management team.
  • Responds to guest comments and seeking the opportunity to build guest count while educating and empowering other employees to act in a similar capacity.
  • Sets excellent customer service and work examples.
  • Demonstrate knowledge of the entire menu and preparation.
  • Engage in community and market-related opportunities at the restaurant.

Minimum Requirements:

  • One (1) year previous restaurant management experience
  • Must be able and willing to work a flexible schedule.
  • Minimum age 21 years.

Preferred Requirements:

  • One (1) year previous experience in full service (including bar) restaurant management
  • Certification in food safety. SERVE safe
  • Willingness to relocate within the assigned region.
  • Computer skills.

Perks & Benefits that we offer at Outback Steakhouse:

  • Meal comp benefits
  • PTO (when eligible) to take the time for you!

Closed Thanksgiving and Christmas Day to spend time with family and friends.

  • Health & Wellness benefits

Medical

Prescription

Dental

Vision

Company-paid Life Insurance


This restaurant is independently owned and operated by a licensed Franchisee. Any information you provide will be submitted directly to the Franchisee who is solely responsible for making employment decisions for the franchised location.

Work schedule
  • Weekend availability
  • Monday to Friday
  • Holidays
  • Day shift
  • Night shift
Supplemental pay
  • Bonus pay
Benefits
  • Flexible schedule
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Employee discount
  • Paid training

What Carrabba's Italian Grill employees say

Pay

Benefits

Hours and flexibility

Workplace

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