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Customer Service Manager Jobs in Draper, UT (NOW HIRING)

Riverton Acura

SERVICE MANAGER

Murray, UT

Build a culture of hard work, teamwork, and customer-first service * Own department KPIs: CP hours per RO, effective labor rate, fixed absorption, CSI, and technician efficiency * Manage day-to-day ...

Riverton Acura

SERVICE MANAGER

Murray, UT · On-site

Build a culture of hard work, teamwork, and customer-first service * Own department KPIs: CP hours per RO, effective labor rate, fixed absorption, CSI, and technician efficiency * Manage day-to-day ...

Riverton Acura

SERVICE MANAGER

Murray, UT · On-site

$90 - $130/hr

Build a culture of hard work, teamwork, and customer-first service * Own department KPIs: CP hours per RO, effective labor rate, fixed absorption, CSI, and technician efficiency * Manage day-to-day ...

FleetPride, Inc.

Service Manager

Salt Lake City, UT · On-site

Consistently deliver incredible customer service experiences by offering knowledge, advice, and ... Manage and update work orders and invoices to ensure quality and timeliness of work performed and ...

Fleetpride

Service Manager

Salt Lake City, UT · On-site

$80 - $120/hr

Consistently deliver incredible customer service experiences by offering knowledge, advice, and ... Manage and update work orders and invoices to ensure quality and timeliness of work performed and ...

Workstream

Service Manager

Salt Lake City, UT · On-site

$70 - $90/hr

WHY YOU'LL LOVE IT HERE) At Team Karl Malone, everyone matters --our customers and our employees ... Build and manage the service department budget * Monitor KPIs, productivity, CSI, and profitability

Trek Bicycle

Service Manager

Cottonwood Heights, UT · On-site

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... Job Location Trek Store Cottonwood Summary As Service Manager, you'll be the operations lead for ...

Carrabba's Italian Grill

Service Manager

Orem, UT · On-site

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Outback Steakhouse

Service Manager

Orem, UT · On-site

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Draper, UT

Customer Service Manager information

See Draper, UT salary details

$22.9K

$54.2K

$94.4K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Draper, UT is $54,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $65,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Draper, UT?

The most popular types of Customer Service jobs in Draper, UT are:

What are popular job titles related to Customer Service Manager jobs in Draper, UT?

For Customer Service Manager jobs in Draper, UT, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Draper, UT look for?

The top searched job categories for Customer Service Manager jobs in Draper, UT are:

What cities near Draper, UT are hiring for Customer Service Manager jobs?

Cities near Draper, UT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Draper, UT as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,219 per year, or $26.1 per hour.

SERVICE MANAGER

Riverton Acura

Murray, UT

Full-time

Medical, Dental, Vision, Retirement

Posted 11 days ago

Job description

Service Manager — Riverton Acura

Location: Murray, Utah Department: Service Employment Type: Full-Time Compensation: Competitive, based on experience

About Us

Riverton Acura is growing, and we're looking for a Service Manager who leads from the front. This is a chance to build and run a service department the right way — with a strong team, high standards, and real accountability. If you're currently a Service Advisor or Assistant Service Manager ready to step into the top seat, we want to hear from you.

What You'll Do

  • Lead, coach, and hold the service team accountable — advisors, technicians, and support staff
  • Build a culture of hard work, teamwork, and customer-first service
  • Own department KPIs: CP hours per RO, effective labor rate, fixed absorption, CSI, and technician efficiency
  • Manage day-to-day workflow, scheduling, and dispatch to keep the shop running efficiently
  • Recruit, train, and develop advisors and technicians; build a bench for future growth
  • Handle customer escalations with professionalism and a solutions mindset
  • Manage service operations through Dealertrack DMS
  • Partner with Parts and Sales leadership to support overall fixed ops performance
  • Ensure compliance with Acura/AHM service standards and warranty procedures

What We're Looking For

  • Proven leadership ability — someone who can build, motivate, and hold a team accountable
  • Strong work ethic and a hands-on, lead-by-example approach
  • Experience as a Service Advisor or Assistant Service Manager; dealership service department background required
  • Working knowledge of Dealertrack DMS preferred
  • Solid understanding of service department KPIs and how to drive them
  • Excellent communication and customer service skills
  • Ability to thrive in a fast-paced, high-accountability environment
  • Acura or import brand experience a plus, but not required

Benefits

  • Health, dental, and vision insurance
  • 401(k) with company match
  • Christmas savings match program
  • Employee purchase/service/parts/vehicle savings

Riverton Acura is an equal opportunity employer.

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