ZipRecruiter

Log In

1

Customer Service Manager Jobs in Dillon, SC (NOW HIRING)

Food Lion

PT Customer Service Leader

Lumberton, NC · On-site

Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...

Lumberton Kia

Service Manager

Lumberton, NC

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

Lumberton Kia

Service Manager

Lumberton, NC · On-site

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

Lumberton Kia

Service Manager

Lumberton, NC · On-site

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

Lumberton Kia

Service Manager

Lumberton, NC

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

Lumberton Kia

Service Manager

Lumberton, NC · On-site

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

KFC

Customer Service

Mullins, SC

$10 - $12/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Food Lion

PT Customer Lead

Bennettsville, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

The TKO Group

Automotive Service Manager

Lumberton, NC · On-site

Manage office and shop personnel and daily operations * Follow and enforce all company policies and ... Develop customer estimates and work orders. Direct Service Writer's development of customer ...

SPX

Customer Service Rep

Bennettsville, SC · On-site

$15.25 - $20.75/hr

Customer Service Rep Location: Bennettsville, South Carolina (SC), US Building People that Build ... Customer Order Management: Process customer orders accurately and promptly through ERP and order ...

Roses Discount Stores

Customer Service Associate

Darlington, SC · On-site

$13.25 - $18.25/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Management. Working Conditions: Retail store environment where extended periods of standing are ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Dillon, SC

Customer Service Manager information

See Dillon, SC salary details

$22.4K

$53.1K

$92.5K

How much do customer service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service manager in Dillon, SC is $53,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $64,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Dillon, SC?

The most popular types of Customer Service jobs in Dillon, SC are:

What job categories do people searching Customer Service Manager jobs in Dillon, SC look for?

The top searched job categories for Customer Service Manager jobs in Dillon, SC are:

What cities near Dillon, SC are hiring for Customer Service Manager jobs?

Cities near Dillon, SC with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Dillon, SC as of July 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,134 per year, or $25.5 per hour.

PT Customer Service Leader

Food Lion

Lumberton, NC • On-site

Other

Re-posted 22 days ago

Food Lion rating

5.8

Company rating: 5.8 out of 10

Based on 1,888 frontline employees who took The Breakroom Quiz

74th of 123 rated grocery stores

Job description

JOB DESCRIPTION
Count on me - We know what to do, we make it easy, we do our part and we care!
Job Title: Customer Service Leader - Office Assistant
Success Factors Job Code: 1300434
Department: Front End
Reports To: Customer Service Manager
Primary Purpose:
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Duties and Responsibilities:
  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and uses his or her name whenever possible
  • Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Follow correct bagging procedures for the correct use of bags by type
  • Scan customers' order and handles the payment transaction, per standard practice
  • Avoid personal conversations with other associates when customers are present
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
  • Follow procedures for refunds and error correction
  • Make every attempt to maintain accurate cash control
  • Follow procedures and performs overrides
  • Identify customers needing assistance and offers to take the customer's order to their car
  • Maintain alertness and calls for assistance when needed to service customers per service standards
  • Check prices quickly and accurately
  • Is courteous and helpful to other associates
  • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Report any register malfunction to the Customer Service Manager or MOD
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Adhere to all company guidelines, policies and standard practices
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front end
  • Successfully complete computer based training (CBT) and training aid courses
  • Perform all other duties as assigned
Qualifications:
  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements:
  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check ID cards, checks, invoices and other written documents
  • BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

What Food Lion employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Food Lion logo

About Food Lion

Sourced by ZipRecruiter

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Industry

Retail and pharmaceutical and medicine manufacturing

Company size

10,000+ Employees

Headquarters location

Salisbury, NC, US

Social media

FacebookTwitter

View All Food Lion Jobs

Apply