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Customer Service Manager Jobs in Dillon, SC (NOW HIRING)

Lumberton Kia

Service Manager

Lumberton, NC

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

Lumberton Kia

Service Manager

Lumberton, NC · On-site

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

Lumberton Kia

Service Manager

Lumberton, NC · On-site

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

Lumberton Kia

Service Manager

Lumberton, NC · On-site

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

Lumberton Kia

Service Manager

Lumberton, NC · On-site

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

KFC

Customer Service

Mullins, SC

$10 - $12/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Mobile Fleet Inc

Customer Service Agent

Marion, SC · On-site

$18/hr

Perform additional office management duties as needed. . Qualifications/Skills: * 2 year customer service experience * Strong communication and customer relation skills * Proper phone and email ...

Royal Farms

Customer Service Associate

Lumberton, NC · On-site

$13 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team ... Operate the register, scan and bag items, manage various payment methods, activate fuel and gift ...

Variety Stores LLC

Customer Service Associate

Dillon, SC

$13.25 - $18.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Mullins, SC · On-site

$12.50 - $17.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Variety Stores LLC

Customer Service Associate

Darlington, SC

$13.25 - $18.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Variety Stores LLC

Customer Service Associate

Fairmont, NC

$12.75 - $17.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Pembroke, NC · On-site

$12 - $16.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Dillon, SC · On-site

$13.25 - $18.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Lumberton, NC · On-site

$13 - $17.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Darlington, SC · On-site

$13.25 - $18.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Dollar Tree

Customer service Associate

Pembroke, NC · On-site

$12 - $16.50/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Variety Stores LLC

Customer Service Associate

Pembroke, NC

$12 - $16.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Dillon, SC

Customer Service Manager information

See Dillon, SC salary details

$22.4K

$53.1K

$92.5K

How much do customer service manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer service manager in Dillon, SC is $53,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $64,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Dillon, SC? The most popular types of Customer Service jobs in Dillon, SC are:
What job categories do people searching Customer Service Manager jobs in Dillon, SC look for? The top searched job categories for Customer Service Manager jobs in Dillon, SC are:
What cities near Dillon, SC are hiring for Customer Service Manager jobs? Cities near Dillon, SC with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Dillon, SC as of July 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,134 per year, or $25.5 per hour.
Service Manager

Service Manager

Lumberton Kia

Lumberton, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Service Manager

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

The Service Manager is responsible for overseeing daily operations of the service department, ensuring exceptional customer satisfaction, maximizing department profitability, and managing a team of service advisors, technicians, and support staff.

Responsibilities:

  • Oversee daily operations of the service department, ensuring a smooth, efficient, and profitable workflow.
  • Manage, hire, and mentor a high-performing team of technicians and service advisors.
  • Act as a key point of contact between customers and the service team, ensuring clear communication and a seamless customer experience.
  • Maintain high levels of customer satisfaction by ensuring prompt, courteous, and professional service.
  • Ensure work orders are efficiently distributed among technicians and prioritize repair needs.
  • Monitor performance metrics and implement process improvements to increase productivity and customer retention.
  • Ensure proper documentation of all service transactions and maintenance of accurate service records.
  • Continuously seek ways to enhance the dealership’s reputation through positive customer experiences.
  • Comply with all company policies, procedures, and safety standards.
  • Other duties as assigned.

Qualifications:

  • Strong technical knowledge of automotive systems and repair procedures.
  • Proven experience managing a service department or team within a dealership or automotive environment.
  • Strong communication skills and basic match skills.
  • Exceptional leadership, interpersonal, and customer service skills.
  • Highly organized with the ability to multitask and prioritize effectively.
  • Professional, friendly demeanor with a commitment to customer satisfaction.
  • Valid driver’s license and a clean driving record.

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
  • Employee Discounts on Parts and Service Repairs
  • Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply.  We are an equal opportunity employer and a drug-free workplace.


Apply