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Customer Service Manager Jobs in Del Rio, TX (NOW HIRING)

DQ

General Manager - Del Rio DQ #45

Del Rio, TX · On-site

Ensures guest service in all areas meets company standards. * Responds to customer complaints ... Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables ...

Rent-A-Center

Store Manager

Del Rio, TX · On-site

$45K - $57K/yr

... customer service What are the minimum requirements? * 3 -- 5 years of retail/management experience * Completion of RAC's Store Manager Development Program * Computer literacy/proficiency in store ...

Oak St. Health

Pharmacy Manager

Del Rio, TX · On-site

$65 - $85/hr

Customer Service * Personnel Management * Inventory Management * Financial Profitability * Loss Prevention * Workflow Management * A key component of the Pharmacy Manager role is keeping your ...

Long John Silver's

Shift Manager

Del Rio, TX · On-site

$12/hr

We're looking for a motivated Shift Manager to lead our team and get outstanding guest experience ... Value customer service and hold the ability to positively impacts our guests' experience * Work ...

Long John Silver's

Shift Manager

Del Rio, TX · On-site

$12/hr

We're looking for a motivated Shift Manager to lead our team and get outstanding guest experience ... Value customer service and hold the ability to positively impacts our guests' experience * Work ...

CVS Health

Pharmacy Manager

Del Rio, TX · On-site

$65 - $85/hr

Customer Service * Personnel Management * Inventory Management * Financial Profitability * Loss Prevention * Workflow Management A key component of the Pharmacy Manager role is keeping your customers ...

CVS Health

Pharmacy Manager

Del Rio, TX · On-site

$65 - $85/hr

Customer Service * Personnel Management * Inventory Management * Financial Profitability * Loss Prevention * Workflow Management A key component of the Pharmacy Manager role is keeping your customers ...

Pizza Hut

Shift Manager - 2114 Veterans Blvd

Del Rio, TX · On-site

$12 - $15.25/hr

Provide leadership and great customer service while displaying ownership and operational ... Short and long-term success of the restaurant is impacted by management's role in achieving 100 ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Del Rio, TX

Customer Service Manager information

See Del Rio, TX salary details

$22.4K

$53.1K

$92.5K

How much do customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service manager in Del Rio, TX is $53,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $64,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Del Rio, TX? The most popular types of Customer Service jobs in Del Rio, TX are:
What are popular job titles related to Customer Service Manager jobs in Del Rio, TX? For Customer Service Manager jobs in Del Rio, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Del Rio, TX look for? The top searched job categories for Customer Service Manager jobs in Del Rio, TX are:
What cities near Del Rio, TX are hiring for Customer Service Manager jobs? Cities near Del Rio, TX with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Del Rio, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,128 per year, or $25.5 per hour.

General Manager - Del Rio DQ #45

DQ

Del Rio, TX • On-site

Full-time

Re-posted 9 days ago

Job description

Description:

Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensures restaurant is operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:

  • Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
  • Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
  • Responsible for the development and achievement of the restaurant's game plan by working with their DM.
  • Ensures guest service in all areas meets company standards.
  • Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
  • Works with local chamber and schools to increase restaurant sales.
  • Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
  • Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes.
  • Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DM.

Additional Responsibilities:

  • Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
  • Ensures the restaurant is in accordance with established company standards, policies and procedures.
  • Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
  • Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.
Requirements:

Additional Info

  • Three to five years of restaurant management experience preferred, QSR experience strongly preferred.
  • High School diploma or equivalent required.
  • Proven track record in management of COGS and labor.
  • Must have excellent customer service and employee relations skills.
  • Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.
  • Must be able to perform under pressure in a high volume restaurant, including moving and responding quickly for long periods of time.
  • Must be able to work in and out of different temperature ranges.
  • Must be able to stand for long periods of time.
  • Must be able to lift up to 50 pounds.
  • Must have excellent customer service skills and exhibit good manners, proper personal hygiene, positive attitude and promptness. Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

Do not miss out on a great opportunity: APPLY NOW!