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Customer Service Manager Jobs in Dallas, GA (NOW HIRING)

FirstKey Homes

Service Manager

Marietta, GA · On-site

... customer service and operational excellence. The Service Manager provides oversight and direction ... to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors ...

FirstKey Homes LLC

Service Manager

Marietta, GA · On-site

... customer service and operational excellence. The Service Manager provides oversight and direction ... to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors ...

asburyauto

Service Manager

Atlanta, GA · On-site

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

FirstKey Homes LLC

Service Manager

Marietta, GA

... customer service and operational excellence. The Service Manager provides oversight and direction ... to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors ...

asburyauto

Service Manager

Atlanta, GA · On-site

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

FirstKey Homes LLC

Service Manager

Marietta, GA · On-site

$80 - $120/hr

... customer service and operational excellence. The Service Manager provides oversight and direction ... to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors ...

asburyauto

Service Manager

Atlanta, GA · On-site

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

Sprouts Farmers Market, Inc.

Service Manager

Atlanta, GA · On-site

$60 - $95/hr

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

EchoStar

Service Manager

Marietta, GA · On-site

$63K - $90K/yr

Demonstrating and coaching behaviors that ensure quality customer service * Training existing ... Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated ...

EchoStar

Service Manager

Marietta, GA · On-site

$63K - $90K/yr

Demonstrating and coaching behaviors that ensure quality customer service * Training existing ... Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated ...

Asbury Automotive Group

Service Manager

Atlanta, GA · On-site

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Dallas, GA

Customer Service Manager information

See Dallas, GA salary details

$22.1K

$52.4K

$91.2K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Dallas, GA is $52,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $63,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Dallas, GA?

The most popular types of Customer Service jobs in Dallas, GA are:

What are popular job titles related to Customer Service Manager jobs in Dallas, GA?

For Customer Service Manager jobs in Dallas, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Dallas, GA look for?

The top searched job categories for Customer Service Manager jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Customer Service Manager jobs?

Cities near Dallas, GA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Dallas, GA as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $52,397 per year, or $25.2 per hour.

Service Manager

FirstKey Homes

Marietta, GA • On-site

Full-time

Posted 11 days ago

Job description

SUMMARY OF RESPONSIBILITIES
The Service Manager is responsible for leading the local Service Office and Field Operations teams within assigned FirstKey Homes markets. This role ensures that resident service requests are completed efficiently, safely, and to a high standard-while promoting a culture of outstanding customer service and operational excellence.
The Service Manager provides oversight and direction to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors, ensuring alignment with company policies, operational effectiveness, and budget compliance.
This position includes approximately 10% of field time, dedicated to inspecting property conditions, assessing the resident experience, and evaluating team performance across the market.
ESSENTIAL DUTIES
  • Ensure all service operations prioritize safety by following company policies, maintaining compliance with OSHA and all health regulations, while fostering a safety-first culture through protocol adherence, PPE use, incident response, and ongoing training.
  • Monitor and enforce fleet safety standards, ensuring safe driving practices and compliance with vehicle policies.
  • Ensure timely, high-quality completion of service requests with a focus on resident satisfaction, service efficiency, and asset integrity, while monitoring response times to address concerns quickly and effectively.
  • Oversee service teams and vendors, providing leadership, training, and accountability to ensure high performance, adherence to policies, professionalism, and customer service excellence.
  • Track and report key performance metrics, including service efficiency, resident satisfaction, budget adherence, and vendor performance.
  • Optimize daily operations, ensure service requests, preventive maintenance, and property inspections are completed efficiently and meet company standards.
  • Manage service-related budgets, overseeing work order costs, fleet expenses, materials, and vendor services while maintaining cost control.
  • Oversee and manage vendor relationships, approving service requests, ensuring compliance, and holding vendors accountable for quality work.
  • Conduct field inspection to assess asset conditions, resident experience, team performance, and safety compliance.
  • Identify and implement continuous improvement strategies to enhance service delivery, operational efficiency, and asset management.
  • Collaborate with leadership to align service department goals with overall business objectives and drive operational excellence.

Additional duties may be assigned as needed.
WORKING CONDITIONS
  • 90% office-based, 10% field-based, conducting inspections, evaluating resident experience, and overseeing team performance.
  • Regular use of computers, mobile devices, and company systems for reporting, tracking, and communication.
  • Frequent interaction with residents, vendors, and internal teams to ensure service efficiency and quality.
  • Some evening and weekend flexibility may be required based on operational needs.
  • Fieldwork may involve walking, standing, and inspecting properties in various conditions.
  • Compliance with company safety protocols, including the use of PPE when necessary.

REQUIRED EDUCATION & EXPERIENCE
  • High School Diploma or equivalent required.
  • 6+ years of experience in service, maintenance, construction, or property management leadership.
  • Proven experience managing teams, including Service Technicians, Coordinators, and Vendors.
  • Strong financial acumen, with experience managing budgets, expenses, and cost controls.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and service management software.
  • Experience reviewing and understanding work scopes, cost estimates, and vendor contracts.
  • Ability to manage multiple teams, projects, and priorities across a geographic area.
  • Demonstrated experience leveraging data and reporting tools to track performance metrics, identify trends, and drive operational improvements.
  • Experience using data to assess response times, service quality, resident satisfaction, and budget adherence.
  • Demonstrated experience in safety compliance and operational best practices.

PREFERRED EDUCATION & EXPERIENCE
  • Bachelor's degree in Business, Construction Management, Property Management, or a related field (preferred but not required).
  • Experience in residential property management, construction, or maintenance operations.
  • Familiarity with Yardi or similar property management/work order systems.
  • Experience managing vendors, service contracts, and third-party maintenance teams.
  • Proven success in a fast-paced, high-growth, or multi-market environment.
  • Advanced experience leveraging data analytics and reporting tools to drive operational decision-making.

REQUIRED KNOWLEDGE
  • Building and Construction - Knowledge of materials, methods, and tools involved in the construction, maintenance, and repair of residential properties.
  • Property & Asset Management - Understanding of home systems, preventative maintenance, and lifecycle management of residential assets.
  • Safety & Compliance - Strong knowledge of OSHA standards, workplace safety best practices, and regulatory compliance related to property maintenance and fleet operations.
  • Management & Leadership - Knowledge of strategic planning, resource allocation, personnel development, and vendor oversight.
  • Financial Oversight - Understanding of budgeting, cost controls, work order management, and financial reporting.
  • Data & Performance Analytics - Ability to interpret service metrics, resident satisfaction data, and operational reports to drive continuous improvement.
  • Technology & Software - Familiarity with work order systems (e.g., Yardi), Microsoft Office, reporting tools, and mobile applications used in service management.

REQUIRED SKILLS
  • Data Analysis & Reporting - Ability to interpret service metrics, analyze trends, and leverage reporting tools to improve operational efficiency, resident satisfaction, and cost management.
  • Leadership & Team Development - Proven ability to coach, mentor, and motivate teams, driving accountability and high performance.
  • Problem-Solving & Decision-Making - Strong analytical and critical thinking skills to assess challenges, identify solutions, and implement corrective actions.
  • Operations & Process Management - Ability to manage workflows, optimize service execution, and enhance operational efficiency.
  • Performance Monitoring - Experience tracking and evaluating individual and team performance, using data to drive continuous improvement.
  • Judgment & Prioritization - Ability to make informed decisions based on data, operational needs, and business priorities.
  • Financial Management - Skilled in budget oversight, expense tracking, and cost control to maintain efficiency.
  • Negotiation & Vendor Management - Ability to collaborate with vendors, negotiate service agreements, and ensure contract compliance.
  • Communication & Stakeholder Engagement - Strong verbal and written communication skills for interacting with residents, team members, leadership, and vendors.
  • Time Management & Multitasking - Ability to manage multiple priorities, deadlines, and urgent service needs in a fast-paced environment.

WORK STYLES & BEHAVIORS
  • Safety-First Mindset - Committed to upholding workplace safety standards and ensuring compliance at all levels.
  • Leadership-Oriented - Willingness to lead, take charge, and drive team performance.
  • Resident-Focused - Dedicated to delivering exceptional service and ensuring a positive resident experience.
  • Accountability-Driven - Holds self and team members accountable for results, deadlines, and operational efficiency.
  • Detail-Oriented - Ensures accuracy, thoroughness, and quality in service execution and reporting.
  • Initiative & Problem-Solving - Proactively identifies challenges, develops solutions, and takes decisive action.
  • Adaptable & Resilient - Comfortable working in a fast-paced, dynamic environment while managing multiple priorities.
  • Continuous Improvement Mindset - Seeks ways to enhance processes, drive efficiency, and implement best practices.
  • Collaborative & Team-Oriented - Works effectively with internal teams, vendors, and leadership to achieve shared goals.
  • Strong Work Ethic - Demonstrates reliability, professionalism, and commitment to operational excellence.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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