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Customer Service Manager Jobs in Dallas, GA (NOW HIRING)

Acento Real Estate Partners

Service Manager

Atlanta, GA · On-site

$32 - $35.50/hr

Join Acento Real Estate Partners as a Service Manager! At Acento Real Estate Partners , we know ... Provide excellent customer service and communicate effectively with residents regarding service ...

asburyauto

Service Manager

Atlanta, GA · On-site

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

asburyauto

Service Manager

Atlanta, GA · On-site

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

STYL Residential

Service Manager

Acworth, GA · On-site

$30 - $32/hr

Working at STYL is about putting the customer first to create communities that deliver the best ... Service Managers are accountable for a team of Technicians and the maintenance and administrative ...

EchoStar

Service Manager

Marietta, GA · On-site

$63K - $90K/yr

Demonstrating and coaching behaviors that ensure quality customer service * Training existing ... Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated ...

EchoStar

Service Manager

Marietta, GA

$63K - $90K/yr

Demonstrating and coaching behaviors that ensure quality customer service * Training existing ... Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated ...

Asbury Automotive Group

Service Manager

Atlanta, GA · On-site

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

Le Colonial - Atlanta

Service Manager

Atlanta, GA · On-site

The role of the Restaurant Service Manager is to focus on professionalism and providing a remarkable customer experience. The ideal candidate must possess in depth knowledge about Food & Beverage in ...

Le Colonial - Atlanta

Service Manager

Atlanta, GA

The role of the Restaurant Service Manager is to focus on professionalism and providing a remarkable customer experience. The ideal candidate must possess in depth knowledge about Food & Beverage in ...

Crane NXT Co

Service Manager

Atlanta, GA · On-site

Customer Satisfaction and Service Excellence: * Foster a customer-centric approach to ensure ... Technician Management and Development: * Lead the recruitment, hiring, and management of service ...

Crane Payment Innovations

Service Manager

Atlanta, GA · On-site

Customer Satisfaction and Service Excellence: * Foster a customer-centric approach to ensure ... Technician Management and Development: * Lead the recruitment, hiring, and management of service ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Dallas, GA

Customer Service Manager information

See Dallas, GA salary details

$22.1K

$52.4K

$91.2K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Dallas, GA is $52,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $63,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Dallas, GA? The most popular types of Customer Service jobs in Dallas, GA are:
What are popular job titles related to Customer Service Manager jobs in Dallas, GA? For Customer Service Manager jobs in Dallas, GA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Dallas, GA look for? The top searched job categories for Customer Service Manager jobs in Dallas, GA are:
What cities near Dallas, GA are hiring for Customer Service Manager jobs? Cities near Dallas, GA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Dallas, GA as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $52,397 per year, or $25.2 per hour.

Customer Service Manager

Alfa Insurance - Jimmy Cooper Agency

Powder Springs, GA • On-site

$33K - $50K/yr

Full-time

PTO

Posted 29 days ago

Job description

Benefits:
  • Sick Days
  • Paid time off
  • Bonus based on performance
  • Competitive salary

Benefits/Perks
  • Competitive compensation
  • Opportunity for bonuses and commissions
  • Annual incentive reward trip for top performers to beautiful destinations in the southeast
  • Continuous training and support throughout your career with Alfa
  • Opportunities for advancement
  • Discounts on your auto insurance (underwriting approval required) and much more.
 
Company Overview
Alfa Insurance is an outgrowth of the Alabama Farmers Federation, Alfa Insurance Companies began in 1946. Since then, Alfa has grown to offer an excellent array of insurance coverages including life, property, business and automobile to its clients and has also become known for superior customer service. Alfa and its affiliates now provide insurance and other financial services to more than 1 million customers in 11 states.
Working for Alfa Insurance® is more than just servicing customers and selling insurance. It’s making a difference in the lives of your policyholders and the community. It’s creating lifelong relationships. It’s about being there when it matters most and protecting those things that are most important. It’s becoming part of a well-respected company that is based on faith, family, community and integrity.
 
Job Summary
Customer Service Managers with The Cooper Agency are team players that take exceptional pride in the company they represent, the products they sell and in providing excellent customer service. They assist the agent in managing our current customer profile, clerical functions, and sales support to write and service our existing customers as well as striving to increase business. 
Many Alfa insurance agents are independent contractors. These agents are not employees of Alfa Insurance. Staff for independent contractor agents will be employees of the agent and not Alfa Insurance. 
 
Responsibilities 
  •  Responsible for  handling customer inquiries, documenting requests and completing changes, accepting and processing premiums, prospecting new business in multi-line insurance.
  • Service to customers includes strong communication skills on multiple platforms, conflict resolutions skills, ability to quickly learn new computer programs and processes. Proficient at adapting to a constantly changing, extremely fast-paced environment.
  • Provide support to the agent and service center staff as needed.
  • Setting life insurance appointments for the sales staff.
  • Seek referrals, Google reviews and multi-line sales opportunities from current customers.
  • Ensure effective operation of the service center including but not limited to: reports, documentation, and mail distribution.
  • Service incoming phone calls and walk-ins.
 
Qualifications
  • A high school diploma or equivalent required
  • Current P&C insurance license or ability to attain 
  • Proficient in Microsoft Office programs and have an aptitude for learning new programs and procedures
  • Comfortable speaking with customers and ability to problem solve
  • Team player with a positive, professional and "no excuses" attitude