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Customer Service Manager Jobs in Dallas, GA (NOW HIRING)

asburyauto

Service Manager

Atlanta, GA · On-site

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

asburyauto

Service Manager

Atlanta, GA · On-site

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

EchoStar

Service Manager

Marietta, GA · On-site

$63K - $90K/yr

Demonstrating and coaching behaviors that ensure quality customer service * Training existing ... Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated ...

EchoStar

Service Manager

Marietta, GA · On-site

$63K - $90K/yr

Demonstrating and coaching behaviors that ensure quality customer service * Training existing ... Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated ...

Asbury Automotive Group

Service Manager

Atlanta, GA · On-site

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

Advenir Azora Living LLC

Service Manager

Marietta, GA · On-site

$36 - $39/hr

Join Our Team as a Service Manager at Advenir Azora Living! At Advenir Azora Living, every day is an exciting adventure in property management! You'll make a real impact by helping people find homes ...

Progress Residential

Service Manager

Atlanta, GA · On-site

Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes * Monitor and manages response times, resident satisfaction and the overall ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Dallas, GA

Customer Service Manager information

See Dallas, GA salary details

$22.1K

$52.4K

$91.2K

How much do customer service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service manager in Dallas, GA is $52,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $63,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Dallas, GA?

The most popular types of Customer Service jobs in Dallas, GA are:

What are popular job titles related to Customer Service Manager jobs in Dallas, GA?

For Customer Service Manager jobs in Dallas, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Dallas, GA look for?

The top searched job categories for Customer Service Manager jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Customer Service Manager jobs?

Cities near Dallas, GA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Dallas, GA as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $52,397 per year, or $25.2 per hour.

Customer Service Manager

Berlin Packaging

Lithia Springs, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we have grown 5x faster than the overall packaging industry since 1898.
Chances are you enjoy products supplied by us every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.
Our engagement scores are 2x the national average, and every employee shares in Berlin's profitable growth. Combined with our "Anything is Possible" mindset and our winning culture, our 2,000+ employees agree, we love it here!
We are seeking an Account Coordinator Manager, who is responsible for building, developing, and motivating a team of Account Coordinators to deliver world class customer thrill and maximize profitability. Partners with internal teams including sales, supply chain, warehouse, operations, and corporate groups to deliver the Anything Is Possible culture.
Key Accountabilities:
  • Lead and develop a team of Account Coordinators who support outside sales activities through customer service, order management, item availability, and related operations.
  • Partner with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.
  • Manage strategic projects related to new and continuing customer development.
  • Review Account Coordinator statistics and coordinate action steps with the branch Operations Manager.
  • Provide feedback, coaching, and development to the Account Coordinator team.
  • Partner with the Operations Manager to facilitate the hiring process for the Account Coordinator Team.
  • May directly handle customer accounts.
  • Fulfills employee and employer portion of the Berlin Values.

Knowledge, Skills, Abilities:
  • Bachelor's degree or equivalent experience required.
  • 3+ years' customer service experience, with exposure to warehousing, procurement, order fulfillment, and/or operations environment.
  • Demonstrated leadership; prior management experience is strongly preferred.
  • Strong business and financial acumen; demonstrates subject matter expertise of Berlin Packaging's business, products, customers, and suppliers.
  • Knowledge and ability to resolve customer account and process-related issues.
  • Results oriented; has passion for building winning teams, developing talent, and contributing to a positive, high-performance culture.
  • Strong interpersonal, communication, and conflict management skills; can influence without authority and partner across functions.
  • Excellent problem solving, decision making, and analytical skills.
  • Is flexible; seeks out opportunities for continuous improvement and new ways of working.
  • Operates with a high sense of urgency; demonstrates strong time management skills; ability to prioritize and follow up.
  • Self-motivated; demonstrates a strong work ethic; consistently strives to attain goals and seeks self-improvement.
  • Technologically savvy.

Working Environment: Sales and Distribution Center Office
Berlin Packaging offers an outstanding compensation and benefits package including:
  • Competitive PTO including vacation, personal days, holidays, and sick time
  • 1Berlin Shared Ownership Plan
  • Profit sharing
  • 401(k) with company match
  • Medical, Dental, and Vision insurance
  • Health Savings Account (HSA)
  • Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
  • Paid parental leave for up to 12weeks
  • Health club reimbursement
  • Tuition reimbursement
  • 529 college savings plan
  • Employee Assistance Program for mental health and well-being
  • Calm app to improve mental wellbeing
  • Employee referral program
  • Company sponsored short- and long-term disability and life insurance with optional voluntary life insurance

At Berlin Packaging, we look at candidates' skills but hire based on traits. We believe in hiring smart, passionate people who are enthusiastic to learn and develop their skills. If you're excited about this role but your experience doesn't align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Visit our Careers page for more information on our Anything is Possible culture and Total Rewards.
*Note: any salary information shared is a general guideline only. Pay is based on candidate skills, experience, and qualifications, as well as market and business considerations.
*This position is not eligible for sponsorship.
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