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Customer Service Manager Jobs in Conroe, TX (NOW HIRING)

Stolt-Nielsen

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

You will work closely with the Operations Department, the Inventory Supervisor, the Customer Service Manager and other terminal departments to coordinate orders, maintain accurate inventories and ...

AmeriTech Staffing, Inc.

Be Seen First

Service Manager

Conroe, TX · On-site

$60K - $75K/yr

The ideal candidate will have experience with service and repair operations, customer communication ... management, service advisor, or equipment service operations experience preferred · Strong ...

Team Gillman

Service Manager

Houston, TX · On-site

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

Team Gillman

Service Manager

Houston, TX · On-site

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

Team Gillman

Service Manager

Houston, TX · On-site

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

NextGen Security LLC

Service Manager

Houston, TX · On-site

This role will own service performance, customer satisfaction, and recurring revenue growth, while ... Manage service contracts. * Establish andmaintainsubcontractor relationships around the country.

NextGen Security

Service Manager

Houston, TX · On-site

This role will own service performance, customer satisfaction, and recurring revenue growth, while ... Manage service contracts. * Establish and maintain subcontractor relationships around the country.

Deutz

Service Manager

Houston, TX · On-site

The Service Manager will be expected to deliver high-quality customer service and represent the DEUTZ brand professionally. The ideal candidate must have a consistent willingness to increase their ...

Nationwide Trailers LLC

Service Manager

Houston, TX · On-site

Customer Experience and Communication * Serve as the primary point of contact for service customers * Walk trailers with customers and document concerns accurately * Build repair estimates and obtain ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Conroe, TX

Customer Service Manager information

See Conroe, TX salary details

$21K

$49.7K

$86.5K

How much do customer service manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer service manager in Conroe, TX is $49,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $59,900.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Conroe, TX?

The most popular types of Customer Service jobs in Conroe, TX are:

What are popular job titles related to Customer Service Manager jobs in Conroe, TX?

For Customer Service Manager jobs in Conroe, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Conroe, TX look for?

The top searched job categories for Customer Service Manager jobs in Conroe, TX are:

What cities near Conroe, TX are hiring for Customer Service Manager jobs?

Cities near Conroe, TX with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Conroe, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,654 per year, or $23.9 per hour.

Senior Customer Service Manager

EVOLUTION WELL SERVICES OPERATING L

The Woodlands, TX • On-site

$17.50 - $24.25/hr

Full-time

Posted 29 days ago

Job description

Senior Customer Service Manager
Job Description
Department: Business Development
Job Status: Full-Time
FLSA Status: Salary-Exempt
Reports To: Vice President of Business Development
Location: The Woodlands, Texas
Amount of Travel Required: 10%
Work Schedule: Monday-Friday, 8 a.m. - 5 p.m.
Positions Supervised: N/A
AIP Level: 6
POSITION SUMMARY: The Senior Customer Service Managerprimarily leads customer communication with existing external and affiliate accounts. This person will work with the commercial leadership team as well as the operations team to ensure customer satisfaction.
ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")
  • Function as the main point of contact for specified customer accounts
  • Lead and develop gas turbine overhaul and exchange program for affiliates.
  • Develop post sales processes where necessary.
  • Work with senior leadership to build a post sales business development strategy.
    • Establish and maintain contact to provide on-going technical and business support to assigned customer accounts.
    • Function as the interface with various internal stakeholders such as engineering, operations, sales, finance, accounting and management as needed to meet customer needs.
  • Lead internal and external kickoff meetings for new aftermarket orders.
  • Lead and be accountable for accurate project updates.
  • Establish operating rhythm to provide project updates to assigned accounts.
  • Work with operations, RM&U and Business Development to quote services related opportunities.
  • Identify and develop new processes to ensure timely responses to customer requests.
  • Develop financial models to align with customer service offerings to develop and validate commercial offerings
  • Perform other related duties as assigned to assist with successful operations and business continuity.

POSITION REQUIREMENTS
  • Must be legally authorized to work in the United States without the need for sponsorship.
  • Must be at least 18 years of age or older.
  • Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
  • Daily overtime required and in person, predictable attendance in The Woodlands, TX.
  • Valid U.S. Driver's License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.

EDUCATION/EXPERIENCE LEVEL
  • U.S. High School Diploma required.
  • 15+ years of experience related to power generation, electrical, or controls engineering.
  • Specific knowledge of gas turbine, natural gas engines, and installations is a plus.
  • Knowledge of equipment controls and logic.
  • Experience in Customer services roles including Customer service manager, etc.

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES
  • Ability to communicate in a technical manner with clients.
  • Ability to read and interpret electrical/controls drawings.
  • Ability to work within a team concept to successfully complete assigned tasks.
  • Ability to take instruction well and interact with other employees in a positive manner within the framework of assigned work groups.
  • Proficient with Microsoft Suite Software. (Teams, Word, Excel, PowerPoint, Outlook)

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Senior Customer Service Manager is often required to walk, sit, climb, bend, reach and squat/kneel. Their work environment is dynamic and diverse, often characterized by a combination of office-based tasks, field activities, and interactions with both internal colleagues, executive management, and clients. When working indoors, they are often subjected to prolonged periods of sitting at a at a desk station, keyboarding and using repetitive motions with wrists, hands, and or fingers. Vision abilities required by this job include close vision and the ability to adjust focus while reading and staring at computer monitor. They will also need to speak clearly and audibly, as well as have the ability to hear, understand, and distinguish speech and /or other sounds (e.g., building alarms) deriving from in person speech, telephone, or other remote speech. Must be able to access and navigate each department at the organization's facilities.When required to visit a wellsite, work environment includes exposure to hazardous materials, operating conditions, audio up to 85 dB and inclement weather. Given these conditions employees are required to wear company mandated and issued personal protective equipment (PPE) (fire retardant coveralls, safety hat, steel toe boots, safety glasses, ear protection and safety gloves) and must strictly adhere to all safety policies. Senior Customer Service Manager may be required to lift heavy objects; therefore, the Senior Customer Service Manager must be able to lift 20lbs. independently.
Work hours may include or includes early morning, late evenings, and weekends, depending on business necessity.
AAP /EEO STATEMENT
The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.
The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.
Last Revised 07/2026.

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