Customer Service Manager Jobs in Chehalis, WA (NOW HIRING)

Description

Heavy construction equipment dealers in the Placentia, CA, area seek experienced service managers at our Andeson, CA, location. We are a small family-owned, non-union company with a big-company compensation and benefits package! We have locations throughout California, Nevada, Arizona, Utah, and Washington.

You will perform service manager duties under the direction of the Director of Service as outlined below:

• Manage service workforce, monitor labor costs, and improve labor efficiency.
• Develop an employee development, training, and evaluation program.
• Expand service capabilities.
• Review finished repairs for quality and invoicing for accuracy.
• Follow-up with customers as to the satisfaction of repair.
• Work with the Corporate Service Manager to maintain an accurate P&L for the department.
• Any other areas of responsibility that are deemed to most appropriately be suited to be supervised by this position related to service manager.
• Other duties, as requested

We have an excellent benefits package that includes medical, dental, and vision; paid holidays, vacation, sick days; education reimbursement; employer-contributing 401(k) plan, and more!

We are an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

Notice to Job Applicants:

• Bejac Corporation requires all eligible applicants to pass a drug and alcohol screening before an offer of employment is extended.
• Bejac Corporation requires all eligible applicants to pass a background check.
• A post-offer, pre-employment physical is required for all new hires before beginning work. This will be paid for by Bejac Corporation.
• Any person hired into a position which requires a uniform must pay a $500.00 deposit. Payroll deductions may be arranged through the Payroll Manager. Deductions may not exceed eight (8) payroll periods. More information regarding uniforms will be discussed during New Hire Orientation.
• A DMV record and valid Driver's license will be required for all persons driving a Company vehicle, operating equipment, or driving their personal vehicle for Company business.
• Proof of auto insurance will be required for all persons driving a Company or personal vehicle for Company business.
  

Requirements

• Bachelor's degree (B. A.) from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• A valid driver's license and current DMV printout is a requirement for all persons driving company vehicles, operating equipment or driving their own vehicle for company business.
• While performing the duties of this job, the employee is regularly required to sit, but may be required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee will be required to talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be required to go into the shop area or job sites where exposure to moving mechanical parts and outside weather conditions, exposure to fumes or airborne particles and loud noise levels may be encountered

Salary: DOE- 70,000-85,000 per year