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Customer Service Manager Jobs in Brandon, MB (NOW HIRING)

A&W Canada

Restaurant Manager

Brandon, MB · On-site

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Coaching the staff to provide excellent customer service representative of the A&W brand * Spending ...

A&W Canada

Restaurant Manager

Brandon, MB · On-site

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Coaching the staff to provide excellent customer service representative of the A&W brand * Spending ...

A&W Canada

Assistant Manager

Brandon, MB · On-site

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Coaching the staff to provide excellent customer service representative of the A&W brand * Spending ...

A&W Canada

Assistant Manager

Brandon, MB · On-site

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Coaching the staff to provide excellent customer service representative of the A&W brand * Spending ...

Aramark

Food Service Worker

Shilo, MB

The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts ... Add garnishments to ensure customer happiness and eye appeal * Coordinate and assist in major ...

HubOS

Account Manager - Manitoba

Brandon, MB · On-site

CA$50K - CA$90K/yr

Our goal is to be the #1 provider of managed IT services, security, and infrastructure required to ... customer information using CRM Qualifications and Skills: - 2+ years of sales experience is an ...

Walmart

General Merchandise Associate

Brandon, MB · On-site

CA$16.15/hr

Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service. POTENTIAL CHALLENGES IN THIS ROLE High Task Volume in a Fast-Paced Environment Manages ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Brandon, MB

Customer Service Manager information

See Brandon, MB salary details

$23K

$55.4K

$90.6K

How much do customer service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer service manager in Brandon, MB is $55,427.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,932.00 and $66,514.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Brandon, MB?

The most popular types of Customer Service jobs in Brandon, MB are:

What job categories do people searching Customer Service Manager jobs in Brandon, MB look for?

The top searched job categories for Customer Service Manager jobs in Brandon, MB are:

What cities near Brandon, MB are hiring for Customer Service Manager jobs?

Cities near Brandon, MB with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Brandon, MB as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $55,427 per year, or $26.6 per hour.

Assistant Store Manager Winners Corral Centre

Tjx

Brandon, MB • On-site

CA$68K/yr

Full-time

Re-posted 4 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

Winners

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

We're looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you'll empower your team to deliver unforgettable "magical moments" for our customers. Every day will bring exciting new challenges and opportunities, keeping your work dynamic and rewarding. If you thrive in a fast-paced, ever-evolving environment, this could be the perfect opportunity for you!

Why Work With Us?

  • We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
  • Our comprehensive training and development programs provide you with the tools and resources to expand your skills.
  • Enjoy Associate discounts at our stores, available to you and eligible family members.
  • We have a range of global well-being programs focused on physical, financial, and emotional wellness.
  • Exciting career paths with growth opportunities

What You'll Do:

  • Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and damages.
  • Attract, recruit, and cultivate top talent by providing comprehensive training and ongoing development for Associates. Serve as a mentor and role model, fostering a supportive environment that ensures a positive and engaging experience for both Associates and customers.
  • Communicate and implement action plans for projects, targets, company initiatives, and store changes. Provide input on succession planning to meet future needs.
  • Implement strategies to meet sales, expense, and customer service targets. Coordinate loss prevention and operational programs and improve store layout and efficiency.

About You:

  • Minimum of 2 years of retail leadership experience as an Assistant or Store Manager.
  • Demonstrated ability to lead, develop, and empower a large team.
  • Excellent organizational and communication skills with ability to influence and provide effective feedback and mentorship to others.
  • Proficient in store operations, customer service, merchandising, people management, health and safety, and loss prevention, with strong follow-through skills to successfully implement tasks and initiatives.

If you're ready to bring your energy and passion, we'd love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address:

901-18th Street North Unit B

Location:

CAN Winners Store 0383 Brandon MBSalary Range: $ 48,592.50-$68,029.50 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

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