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Customer Service Manager Jobs in Brainerd, MN (NOW HIRING)

Kwik Trip, Inc.

Customer-Food Service

Baxter, MN · On-site

$16 - $20.30/hr

  • Medical

  • Retirement

  • PTO

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer-Food Service

Brainerd, MN · On-site

$16 - $20.30/hr

  • Medical

  • Retirement

  • PTO

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Fleet Farm

Auto Service Manager

Baxter, MN · On-site

If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you! The Auto Service Manager is responsible ...

Kwik Trip, Inc.

Customer-Food Service Overnight

Baxter, MN · On-site

$16 - $20.30/hr

  • Medical

  • Retirement

  • PTO

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

TCWGlobal

Customer Service Representative

Brainerd, MN · On-site

$18 - $20/hr

Customer Service & Order Management Coordinator W2 Contract to Hire Brainerd, MN $18-20/hr Are you a detail-oriented professional who enjoys helping customers while keeping operations running ...

TCWGlobal

Customer Service Representative

Brainerd, MN · On-site

$18 - $20/hr

Customer Service Representative W2 Contract to Hire Brainerd, MN $18-20/hr Are you a detailoriented ... In this role, you'll manage the full order lifecycle from processing incoming orders and ...

TCWGlobal

Customer Service Representative

Brainerd, MN · On-site

$18 - $20/hr

Customer Service Representative W2 Contract to Hire Brainerd, MN $18-20/hr Are you a detailoriented ... In this role, you'll manage the full order lifecycle from processing incoming orders and ...

TCWGlobal

Customer Service Representative

Brainerd, MN · On-site

$18 - $20/hr

Customer Service Representative W2 Contract to Hire Brainerd, MN $18-20/hr Are you a detailoriented ... In this role, you'll manage the full order lifecycle from processing incoming orders and ...

TCWGlobal

Customer Service Representative

Brainerd, MN · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative W2 Contract to Hire Brainerd, MN $18-20/hr Are you a detailoriented ... In this role, you'll manage the full order lifecycle from processing incoming orders and ...

Planet Fitness

Customer Service Representative

Brainerd, MN · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

Customer Service Representative Responsible for new member sales and creating a positive member ... Facilitate member services issues and questions and forward to club manager/manager in training ...

Adams MultiMedia

Customer Service - Assistant

Aitkin, MN · On-site

$16 - $18/hr

... and manage time effectively + Previous office or customer service experience is a plus What We ... Offer: + A friendly and supportive work environment * Opportunities to grow with the company ...

U-Haul

Customer Service Representative

Brainerd, MN · On-site

$11.41 - $12/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Brainerd, MN

Customer Service Manager information

See Brainerd, MN salary details

$24K

$56.7K

$98.8K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Brainerd, MN is $56,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Brainerd, MN? The most popular types of Customer Service jobs in Brainerd, MN are:
What are popular job titles related to Customer Service Manager jobs in Brainerd, MN? For Customer Service Manager jobs in Brainerd, MN, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Brainerd, MN look for? The top searched job categories for Customer Service Manager jobs in Brainerd, MN are:
What cities near Brainerd, MN are hiring for Customer Service Manager jobs? Cities near Brainerd, MN with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Customer-Food Service

Kwik Trip, Inc.

Baxter, MN • On-site

$16 - $20.30/hr

Part-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Kwik Trip rating

7.1

Company rating: 7.1 out of 10

Based on 858 frontline employees who took The Breakroom Quiz

2nd of 47 rated convenience stores

Job description

Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com
Location: Kwik Trip 1747
Pay Range: $16.00 to $20.30
Shift: Variable
Actual pay will be based on various factors, such as a candidate's qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker's gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.
Customer - Food Service Coworker:
Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best customer and food service experience in clean, state of the art facilities.
Requirements:
• You must be at least 16 years of age to work in our stores
• Great people skills
• Enjoy a fast paced work environment
• Maintain our in-store food program
• Ability to problem solve challenges and shift priorities quickly
• Desire to help customers
• Maintain a clean and inviting store
• Some weekend and holiday availability is required
Kwik Trip has rated as a Top Workplace several years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to be treated and we strive to make a difference in people's lives. Our mission drives how we operate as a business as well as how we approach staffing our stores. We are a family owned company and share 40% of pre-tax profits with all their coworkers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests.
Kwik Trip is an innovative company that offers a variety of careers paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many coworkers throughout the company have started as Customer - Food Service Coworkers and have developed the skills to take on new challenges and roles within the company.
Similar positions would be: Customer Service, Food, Cashier, Cook, Server.
Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.
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