ZipRecruiter

Log In

1

Customer Service Manager Jobs in Blue Ridge, GA (NOW HIRING)

PetSuites

Customer Service Supervisor

Cumming, GA

$16 - $19/hr

... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ... in customer service and conflict resolution Detail-oriented and organized Professional in both ...

PetSuites

Customer Service Supervisor

Cumming, GA

$16 - $19/hr

... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ... in customer service and conflict resolution Detail-oriented and organized Professional in both ...

PetSuites

Customer Service Supervisor

Cumming, GA · On-site

$16 - $19/hr

... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ... in customer service and conflict resolution Detail-oriented and organized Professional in both ...

Walgreens

Customer Service Associate

Cleveland, TN · On-site

$12 - $16.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Cleveland, TN · On-site

$12 - $16.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Golden Pantry Food

Customer Service Associate

Dahlonega, GA · On-site

$13.25 - $18.25/hr

... by Store Manager. • Adheres to all City, County, State and Federal laws. • Operates shift ... all customers prompt and courteous service. • Maintains personal appearance according to ...

Walgreens

Customer Service Associate

Cleveland, TN

$12 - $16.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Cleveland, TN · On-site

$12 - $16.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Cleveland, TN · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Golden Pantry Food

Customer Service Associate

Murrayville, GA · On-site

$13.25 - $18.25/hr

... by Store Manager. • Adheres to all City, County, State and Federal laws. • Operates shift ... all customers prompt and courteous service. • Maintains personal appearance according to ...

Walgreens

Customer Service Associate

Cleveland, TN · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

PetSuites

Customer Service Representative

Cumming, GA

$14 - $17/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Greeting clients, pets, and vendors warmly Managing check-ins and check-outs Booking boarding ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Blue Ridge, GA

Customer Service Manager information

See Blue Ridge, GA salary details

$21.1K

$49.8K

$86.8K

How much do customer service manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer service manager in Blue Ridge, GA is $49,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $60,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Blue Ridge, GA? The most popular types of Customer Service jobs in Blue Ridge, GA are:
What cities near Blue Ridge, GA are hiring for Customer Service Manager jobs? Cities near Blue Ridge, GA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Blue Ridge, GA as of July 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,849 per year, or $24 per hour.
Customer Service Supervisor

Customer Service Supervisor

PetSuites

Cumming, GA

$16 - $19/hr

Full-time

Medical, Dental, Vision

Posted 9 days ago

Job description

Pet Host Lead

(Customer Service Supervisor)

Full-Time | Front Desk Leadership Role

Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support our front desk team while delivering a polished, professional client experience. This role is ideal for someone who enjoys leading by example, coaching others, and driving both service excellence and revenue growth.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple:

Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

Position Overview

The Pet Host Lead is the frontline service leader of the resort.

You are responsible for:

Supervising daily front desk operations

Coaching and supporting Pet Hosts

Ensuring service standards are consistently upheld

Driving reservations, promotions, and membership sales

Managing client concerns with professionalism and confidence

Supporting occupancy and revenue optimization

Maintaining lobby safety and presentation

You will work closely with the

General Manager and leadership team to ensure strong service execution and sales performance.

What You’ll Do

Leadership & Oversight

Lead front desk operations during your shift

Train and mentor new Hosts

Reinforce service, sales, and documentation standards

Monitor reservation accuracy and revenue opportunities

Step in to resolve escalated client concerns

Hold the team accountable to promotions and membership initiatives

Sales & Client Growth

Conduct tours for prospective clients

Confidently explain daycare, boarding, grooming, and training services

Promote packages, add-on services, and seasonal promotions

Drive membership sign-ups and rebooking

Support occupancy goals during peak and non-peak periods

Identify upsell opportunities that genuinely benefit pets and pet parents

This role requires someone who is comfortable discussing pricing, explaining value, and asking for the sale in a professional and service-focused way.

Client Experience

Oversee check-in and check-out processes

Answer calls, emails, and voicemails promptly

Manage waitlists during peak seasons and maximize room utilization

Maintain relationships with high-value clients

Operational Excellence

Manage and reconcile transactions

Monitor inventory for retail and lobby supplies

Ensure accurate client and pet records

Maintain organized and hazard-free common areas

Coordinate closely with pet care, grooming, and leadership teams

What We’re Looking For

We are seeking someone who is:

Experienced in supervising or leading a team (1+ year preferred)

Comfortable with sales conversations and membership promotion

Confident giving tours and explaining service value

Strong in customer service and conflict resolution

Detail-oriented and organized

Professional in both written and verbal communication

Reliable — especially on weekends and holidays

You must be able to:

Work weekends and holidays

Lift up to 60 lbs

Stand for extended periods

Handle dogs of all sizes safely

Maintain composure in high-traffic environments

Animal experience is plus but not required.

Benefits & Perks

Health, Dental & Vision

Insurance

Employee Pet Care Discounts

Tips

Growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.